TechSee
JANUARY 29, 2024
Generative AI , such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX) space. This new class of technology brings incredible opportunity, as well as a new set of challenges. This post will explore the promise, the potential pains, and why you should take an optimistic view of this technology.
ShepHyken
JANUARY 29, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the challenges in creating a more customer-centric culture? How can leaders support employees in executing customer-centric initiatives? What is the key to successfully transforming work culture to better serve customers? Why must employees in all roles understand how their actions impact the customer experience, regardless of direct customer contact?
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Brandwatch CX
JANUARY 29, 2024
Your social media platforms can be a gold mine for leads. Brandwatch uses our presence on sites like LinkedIn and Twitter to generate leads, so we’re going to preach what we practice. If you get it right, social media lead generation is a viable and valuable strategy. Don’t let anyone else tell you different. We’ve put together some general advice, but if you want platform-specific tips you can jump ahead: Twitter Lead Generation LinkedIn Lead Generation Facebook Lead Generatio
SurveySensum
JANUARY 29, 2024
So, let’s talk about that sweet spot right after sealing the deal. You made the sale – awesome sauce! But don’t pop the champagne just yet. The game’s not over. This is where many businesses drop the ball: post-purchase customer experience. It’s like scoring a date with your crush and then spending the whole evening talking about your stamp collection – not cool.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
SurveySparrow
JANUARY 29, 2024
Can you use AI for surveys, you ask? The answer is a resounding yes! In fact, asking the right survey questions can streamline data analysis. Guess how much time it can save! Well, you needn’t imagine much because AI surveys are the new big thing in the market! This blog will focus on four types of AI survey questions that will help you get precise customer data.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Comm100
JANUARY 29, 2024
Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is no different. This report is designed to help: Live chat teams understand how they compare to peers in their industry and of the same team size, and Organizations that are considering the adoption of live chat and want to learn how it could improve their operations.
CSM Magazine
JANUARY 29, 2024
Choosing the right wholesale commerce solution for your distribution business isn’t a task to take lightly. It’s an essential tool that could either streamline your operations or create endless headaches. With countless options available in today’s market, it can be overwhelming to identify which one is ideally suited to your specific needs.
Forrester's Customer Insights
JANUARY 29, 2024
Despite spending billions of dollars, many healthcare organizations (HCOs) are still in the early stages of their digital transformation journey. Forrester’s research on future fit and IT maturity levels in the industry indicates that healthcare lags behind other industries despite likely spending more on digital business initiatives in the past year.
CSM Magazine
JANUARY 29, 2024
Banks, e-commerce, online casinos, and many other types of businesses require customer service. Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. If users have complaints, this feedback helps a brand improve its weak points. Efficient customer support management is a way for a business to develop and flourish.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
2020 Research
JANUARY 29, 2024
Key Takeaways: Most respondents dismissed the suggestion that Biden exaggerated the threat of Trump, but a few think that Biden’s statement is an exaggeration, highlighting the constant attacks and empty rhetoric. When asked about the border crisis, most participants expressed concerns about the crisis, with varying opinions on how both Biden and Trump handled the situation.
CSM Magazine
JANUARY 29, 2024
The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. The Accuracy & Accessibility Study is part of the CMS Star Ratings program and includes test calls that are made by CMS “secret shoppers” every year between February and June.
Magellan Solutions
JANUARY 29, 2024
Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? So, understanding the journey of pioneers like Magellan becomes crucial. Today, we will converse with successful CEO Fred Chua, the visionary architect behind Magellan’s victory.
CSM Magazine
JANUARY 29, 2024
89% of consumers said they are more likely to buy from a business again if they have a positive customer service experience. Improving customer service is easier said than done, and typically involves potentially costly employee training. What if employers could improve customer service by changing how they hire new customer-facing employees? One company just released a report demonstrating how skill-based hiring technology improved the on-the-job performance of new customer service representati
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
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Nasuni
JANUARY 29, 2024
CEO Paul Flanagan shares the company’s continued strong momentum with 46% growth in new customer bookings and growing demand for the Nasuni File Data Platform.
West Monroe
JANUARY 29, 2024
Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Communications and network connectivity have been rapidly evolving over the last several years to keep pace with growing use cases and requirements.
Zonka Feedback
JANUARY 29, 2024
Today, customer opinions carry immense weight. It reflects on their understanding of your product, the experience they had, the pain points they had to go through, and much more. In fact, collecting customer feedback provides a direct line into the minds and experiences of your customers acting as a mirror to showcase where your business may be falling short.
Magellan Solutions
JANUARY 29, 2024
Are you tired of dealing with supplier invoices, vendor payments, and other messy accounting tasks? You’re not alone! Many businesses still manage accounts payable the old-fashioned way, which is full of manual work and has the potential for human errors. However, there is a strategic solution to these problems—outsourcing accounts payable. Now that we’ve acknowledged the common challenges in managing supplier invoices and vendor payments, let’s explore how outsourcing account
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Forrester's Customer Insights
JANUARY 29, 2024
According to a recent survey, 87% of enterprise developers use low-code development platforms for at least some of their work. Find out what's driving the growth in the low-code market in this preview of a new report and forecast.
Kapta Customer Success
JANUARY 29, 2024
Are you considering layoffs due to unpredictable markets and economic conditions? Companies striving to do more with less seek ways to cut costs. Staff cutbacks may seem like an easy solution, but the outcome is often less than ideal.
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