ShepHyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Understanding and predicting customer needs are key to effective customer engagement.
Team Support
JULY 31, 2023
The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.
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Playvox
JULY 31, 2023
When thinking about workforce management (WFM), often people think of forecasting and scheduling. However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Much of a team leader’s time is taken away from their key role of providing coaching and development to their people when they have to get involved in manual, immediate, repetitive, and cumbersome tasks like leave approval and shift swaps.
ShepHyken
JULY 31, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 12 Steps To Turn Customer Complaints Into Positive Experiences by Young Entrepreneur Council (Forbes) By actively listening to the customer’s concerns, businesses can demonstrate empathy, foster trust and find effective solutions that resolve the issue at hand and enc
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
SurveySparrow
JULY 31, 2023
In an era where personalization, speed, and responsiveness are the pillars of customer satisfaction, the role of Artificial Intelligence (AI) in shaping customer experience is rapidly expanding. AI, once a futuristic concept limited to sci-fi movies, has now become a pivotal tool in the hands of businesses, changing the landscape of customer interactions and experience.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveySparrow
JULY 31, 2023
Did you know that listening to your customers can revolutionize your business? Your customers have the power to fine tune your business. By systematically gathering, analyzing, and managing customer feedback , businesses gain invaluable insights that fuel growth and enhance customer experiences. That’s where the Voice of the Customer (VOC) methodology comes into play.
BirdEye
JULY 31, 2023
Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business. Plus, there’s no need to stress over your designs’ quality or messaging when hiring a social media content creator.
SurveySparrow
JULY 31, 2023
Did you know that companies that prioritize the voice of their customers can achieve a 10 times higher customer satisfaction rate compared to their counterparts? Customer feedback holds the key to enhancing your brand’s reputation and fostering long-term loyalty. Have you ever wondered what your customers truly think about your brand? How do you tap into the thoughts, needs, and expectations of your target audience?
CSM Magazine
JULY 31, 2023
The world of gambling has experienced a profound transformation in recent years, driven by rapid technological advancements. This article delves into the exciting changes brought about by innovation and how they have reshaped the gambling industry as we know it. From the convenience of online betting to the immersive experiences of virtual reality gaming and the advent of cryptocurrencies, we explore how technology has revolutionized gambling, offering new opportunities and challenges for both p
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
SurveySparrow
JULY 31, 2023
Survicate is an online survey tool that is excellent at creating surveys. It helps you improve your customer experience by centralizing your feedback mechanism and helps you gain valuable insights. However, there are Survicate alternatives that are better, faster and more efficient at collecting feedback. In this article, we look at Survicate, its features, pricing, and a detailed look at its alternatives.
Lithium
JULY 31, 2023
Today, Khoros announces the launch of a game-changing new version of the Khoros Communities solution. With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem. Key advancements and features of this update include: Simple setup, endless potential: Communities deployed and evolved faster with minimal setup services required, using a robust set of expertly designed and preconfigured
SurveySparrow
JULY 31, 2023
Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. According to a report by Forbes , a staggering 80% of enterprises are actively channeling their investments into artificial intelligence.
Kapta Customer Success
JULY 31, 2023
CEO of Kapta, Alex Raymond , gave a presentation at KAMCon 2023 about what businesses need to do to thrive in a world where customer expectations have changed.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
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SurveySparrow
JULY 31, 2023
If you have been a regular user of Linktree or if you are trying out a link-in-bio too, you are in the right place. We look at some of the best Linktree alternatives. Before we delve into them, let’s look at Linktree and the alternatives available, including their features and price points. What is Linktree used for? Founded in 2016, Linktree is a landing page tool where users can change the links in their bios without having to update them at regular intervals.
dscout People Nerds
JULY 31, 2023
Sometimes stakeholders don’t realize the real value of what you’re providing. Facilitating entertaining sessions can make all the difference.
SurveySparrow
JULY 31, 2023
For businesses that are looking to collect feedback to enhance their bottom line, conducting online surveys is one of the easiest ways to do it. In this article, we look at SurveyNuts, its alternatives, and the features and price points at which each of them are available. At first, let’s look at SurveyNuts and everything that you would like to know about it.
Forrester's Customer Insights
JULY 31, 2023
Our newly published Vendor Landscape for Point of Service (POS) lists the 18 most notable vendors in the space and details the 10 most important use cases they’re focusing on for clients today. Read this blog for an early look at our findings.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
2020 Research
JULY 31, 2023
Gain an edge in the political landscape with Sago’s Voter Match Panel Book. Our cutting-edge research and data solutions connect you to the pulse of American voters like never before. Gain access to a premium ID-validated panel of hundreds of thousands of Americans to dive deep into their political beliefs, ideologies, and behaviors. Download the panel book to learn more about the demographics and profiling of the Voter Match Panel.
Forrester's Customer Insights
JULY 31, 2023
A strong return strategy lets digital business leaders enhance their brand’s reputation, win new customers, and achieve greater customer lifetime value.
Nasuni
JULY 31, 2023
Chief People Officer at Nasuni, Kathleen Parrish, announces Nasuni’s latest recognition on the Fortune Best Workplaces for Millennials™ List.
Zonka Feedback
JULY 31, 2023
In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. Understanding their needs, preferences, and concerns lays the foundation for successful product development. But how can you gather real-time, contextually relevant product feedback ?
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Clarivate
JULY 31, 2023
Today, the Dialog Solutions brand has been integrated into Clarivate. Following the acquisition of Dialog Solutions as part of the ProQuest M&A in December 2021, Dialog Solutions products and services will be folded into the Clarivate portfolio of offerings for Life Sciences & Healthcare. The versatile capabilities of Dialog Solutions cater to various industries and use cases including a modular, end-to-end approach to surveillance solutions makes it a valuable asset for pharmacovigilanc
DemandJump
JULY 31, 2023
About Life Settlement Advisors With more than 40 years of combined experience, Life Settlement Advisors (LSA) is a leader in the life settlement industry. A life settlement, which provides life insurance policyholders the opportunity to sell their policy to a third-party investor—often for more money than surrendering their policy—is a relatively unknown option for both policyholders and wealth managers.
2020 Research
JULY 31, 2023
In this fast-paced and ever-evolving political landscape, having access to a trustworthy source of respondents is crucial. That’s why Sago is proud to introduce our new Voter Match Panel — a first-of-its-kind, premium ID-validated panel consisting of hundreds of thousands of registered American voters. With the Voter Match Panel, you gain access to essential data on the political beliefs and behaviors of registered voters.
DemandJump
JULY 31, 2023
Whether you’re cooking up pizza crust or a marketing strategy, a tried-and-true recipe makes success a lot easier. After all, if you’re starting from scratch—with no knowledge and no recipe to follow—success is pretty unlikely. And even if you do see some success by throwing random ingredients together, it’ll be hard to replicate without the knowledge to understand what’s working.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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