[Experience Action Podcast] Break Down The Silos – or Not?
Experience Investigators by 360Connext
OCTOBER 29, 2024
Breaking down silos while maintaining specialization isn’t just a buzzword—it’s a necessity for a seamless customer experience. But how can companies, especially within tightly regulated industries like financial services, balance the need for specific expertise with the demand for a unified customer journey? In this episode, an insightful listener question sets the stage for a compelling exploration of cross-functional collaboration.
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