InMoment XI
OCTOBER 29, 2024
A loyal customer is a valuable asset to your business. In fact, 64% of loyal customers are more likely to purchase frequently, and 31% are willing to spend more to stay with their brand of choice. Since customers have so many businesses competing for their attention, investing in customer loyalty can give you a major competitive edge. What Is Customer Loyalty?
Experience Investigators by 360Connext
OCTOBER 29, 2024
Breaking down silos while maintaining specialization isn’t just a buzzword—it’s a necessity for a seamless customer experience. But how can companies, especially within tightly regulated industries like financial services, balance the need for specific expertise with the demand for a unified customer journey? In this episode, an insightful listener question sets the stage for a compelling exploration of cross-functional collaboration.
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ShepHyken
OCTOBER 29, 2024
Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away? That’s a rhetorical question. If you’ve been reading my weekly newsletters or watching my videos, it means you’ve been investing in yourselves and your company by creating an experience that doesn’t scare customers away … but it may scare your competition.
Zeisler Consulting
OCTOBER 29, 2024
I used to say that I don’t know anything about Marketing. Then I started spending a lot of time with marketers. They’re an interesting bunch, and considering that, as I like to say, Marketing and CX share two sides of the same coin—that being the Brand Promise—I’ve had many conversations as our work compliments each other. But what of that interaction; the interaction between Marketing and Customer Experience (functionally, I mean)?
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
CSM Magazine
OCTOBER 29, 2024
Video games have become much more than just entertainment. With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide. From creating game environments to producing fan-made content, video games are transforming the boundaries of creativity in remarkable ways.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 29, 2024
In the world of online casinos, it’s no longer just about offering the biggest bonuses or the most enticing games. Today, exceptional customer service has become a crucial factor in attracting and retaining players. Just as much as players seek thrilling gameplay and potential jackpots, they also desire an experience that feels supportive and seamless.
Brandwatch CX
OCTOBER 29, 2024
Social media for business refers to using platforms to engage with customers and drive growth.
Optimove
OCTOBER 29, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. It also helps marketers understand practical applications of AI in their strategies, ultimately driving better results. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more AI-Powered Personalization:
CSM Magazine
OCTOBER 29, 2024
In today’s fast-evolving business landscape, customer service has moved beyond merely solving problems or answering questions. Companies are now responsible for a range of measures that impact the customer experience, from ensuring compliance with complex regulations to implementing safety protocols that build trust. While some may think that areas like accounting standards and safety tools are disconnected from customer service, the truth is that compliance and safety can shape a customer’s ove
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Optimove
OCTOBER 29, 2024
Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season. The Big Picture: 36% of consumers open emails due to personalized content, a 227% increase YoY. 32% value relevant offers, while brand identity resonates with 14% of consumers. 23% want fewer emails, but 43% seek more from trusted bra
Interactions
OCTOBER 29, 2024
Generative AI has swept the imaginations of both consumers and business leaders with remarkable speed. Nearly two years after the change that began with the public release of ChatGPT, businesses are still sorting out how to take advantage of Gen AI capabilities while limiting risk. Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center.
SurveySensum
OCTOBER 29, 2024
It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions.
CSM Magazine
OCTOBER 29, 2024
Efficient mailroom management is more crucial than ever for businesses that prioritize exceptional customer service. A well-automated mailroom not only streamlines operations but also ensures that communication channels remain open, secure, and responsive. Let’s explore how automated mailroom solutions are transforming customer service excellence.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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Forrester's Customer Insights
OCTOBER 29, 2024
One of the benefits of an analyst role at Forrester is engaging with B2B leaders to understand their business challenges and priorities. This month, I was fortunate to spend time in person with a broad range of sales and operations leaders at Forrester’s B2B Summit EMEA and other events in London.
CSM Magazine
OCTOBER 29, 2024
The Los Alamos Department of Public Utilities (DPU) received a Public Power Customer Satisfaction Award from the American Public Power Association (APPA) for outstanding service to Los Alamos County. The award was presented at the APPA annual conference in Louisville where 20 utilities were recognized for excellence in various areas including customer service, communication, reliability, and overall satisfaction.
Brandwatch CX
OCTOBER 29, 2024
Trying to find the best Facebook ads for your marketing campaigns? Explore the newest choices and opportunities to expand your Facebook marketing strategy.
CSM Magazine
OCTOBER 29, 2024
1Win bookmaker has made its mark in the Nigerian online betting market with its wide range of sports and casino offerings. With a solid reputation for diversity and accessibility, it is increasingly favored by enthusiasts looking for a reliable platform. The site offers innovative features, an intuitive interface, and a well-designed mobile application, making it a standout choice for both beginners and experienced bettors alike.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
IntouchInsight
OCTOBER 29, 2024
We’re thrilled to introduce Reputation Management , a new tool designed to help businesses actively manage their online presence. In a world where 7 in 10 unhappy customers share their negative experiences, it’s more important than ever to take control of how your brand is perceived.
Forrester's Customer Insights
OCTOBER 29, 2024
AI and, most recently, generative AI (genAI) have uncovered the true power of automating tasks that previously were tedious to complete or difficult to improve the efficiency of the work within a singular domain of the business.
Brandwatch CX
OCTOBER 29, 2024
Is your brand tracking social media KPIs? If not, this guide can help you decide which KPIs to track based on your goals, target audience, and growth stage.
Centercode
OCTOBER 29, 2024
Quality succeeds when shared across teams. Learn five strategies to make quality assurance a collaborative commitment.
Advertiser: ZoomInfo
In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.
Brandwatch CX
OCTOBER 29, 2024
Is your brand tracking social media KPIs? If not, this guide can help you decide which KPIs to track based on your goals, target audience, and growth stage.
Optimove
OCTOBER 29, 2024
O Grupo da Sorte, uma empresa brasileira líder de loteria e título de capitalização escolheu a Optimove, a solução de marketing de CRM nº 1 para iGaming, para aumentar o engajamento e a retenção do jogador, ajudando a acelerar o rápido crescimento da operadora. The post Grupo da Sorte escolheu a Optimove como a sua solução de marketing de CRM appeared first on Optimove.
Brandwatch CX
OCTOBER 29, 2024
Discover the ideal Facebook cover photo size for 2024! Learn dimensions, tips, and best practices to make your profile stand out on any device.
Forrester's Customer Insights
OCTOBER 29, 2024
This year’s HLTH conference embraced the theme of ‘Be Bold.’ Speakers committed strongly to tackling some of the toughest challenges in healthcare, such as lack of access, clinician shortages, and frustrating prior authorization (PA) processes.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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