InMoment XI
JANUARY 19, 2024
In an increasingly data-driven world, it is no longer enough to understand the past. Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Whether it’s reducing your cost to acquire a customer, decreasing your churn rate, or anything in between. Your business can use analytics to drive success and improve customer experiences.
SaleMove
JANUARY 19, 2024
Understand the impact of technology integrations that extend the value of your core, foundational fintech platforms and improve customer experiences. The post How to Realize the Full Value of Technology Integrations appeared first on Glia Blog | Digital Customer Service Explained.
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Cyara
JANUARY 19, 2024
In the world of customer service, you could argue that nothing matters more than efficiency. According to a survey by Genesys , 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response is their top priority. More respondents chose those two outcomes than any other, including friendly service, knowledgeable agents, and brand trustworthiness.
Clarivate
JANUARY 19, 2024
Over half of research office leaders say researchers are disengaged. How can you close the gap to win more funding? In late 2023, Research Professional News, an editorially independent part of Clarivate , surveyed research office leaders and staff as well as researchers around the world, taking a close look at the challenges facing them today and in the future.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Beyond Philosophy
JANUARY 19, 2024
We want to hear from you. Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. It’s called None of Us Are As Clever As All Of Us. To learn more, click here. Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
JANUARY 19, 2024
Business Administration is the lifeblood of any successful organization; it is the engine that drives growth, efficiency, and profitability. A strong foundation in business administration equips individuals with the necessary skills to navigate the complex world of business, making strategic decisions, managing people effectively, and maneuvering through the financial landscape.
Feedbackly
JANUARY 19, 2024
Data is critical for businesses to understand customers, gain valuable insights about market trends, and recognize performance issues. If the success of your company and its growth heavily relies on data, it’s important to ensure your data sources are reliable and accurate. Surveys are one of the most common forms of gathering feedback from customers.
Brad Cleveland Blog
JANUARY 19, 2024
Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.
Brandwatch CX
JANUARY 19, 2024
From National Pizza Day to the Super Bowl, leverage these unofficial holidays to level up your engagement with your audience on social media.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Brad Cleveland Blog
JANUARY 19, 2024
Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.
Brandwatch CX
JANUARY 19, 2024
From National Pizza Day to the Super Bowl, leverage these unofficial holidays to level up your engagement with your audience on social media.
Zonka Feedback
JANUARY 19, 2024
The eCommerce industry is on the rise as online shopping is one of the most convenient ways for shoppers to purchase the products they want in the comfort of sitting in their homes. But to attain business success in this industry, it is essential to understand the needs and preferences of your customers and gauge their shopping experience. Post-checkout surveys are one of the best ways to do this.
Clarivate
JANUARY 19, 2024
Planning for the year ahead in the intellectual property (IP) space is increasingly challenging. While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Practitioners can expect to see more integrations and toolsets that combine previously separate workflows; China will continue to influence the IP and innovation landscape; litigation is predicted to rise with the increase of infringing products; and new jurisdictions, such as the
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
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Circular Edge
JANUARY 19, 2024
Document Management and eSignature Workflows with Orchestrator & More Thursday, January 25 | 2pm EST This session will include several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort. We’ll demonstrate how these customers were able to automate and streamline their processes across purchase orders, employee status changes and more using Orchestrator and additional applicatio
kommunicate
JANUARY 19, 2024
Last Updated on January 19, 2024 To generalize or to specialize? Jack of all trades or master of One? These are the questions that plague a lot of techies throughout their careers, and it seems that AI tools too are not spared this question. In this article: We are of course talking about two of [.] The post GitHub Copilot vs. ChatGPT: Best AI Tool for Developers in 2024 appeared first on Kommunicate Blog.
Circular Edge
JANUARY 19, 2024
Live Webinar: Single Sign On for JD Edwards Tuesday, January 23 | 2pm EST Many information security departments today require certain business applications to authenticate using the enterprise Identity Providers (IDPs) as well as multi-factor authentication (MFA). EnterpriseOne has provided multiple authentication features in the past, and recently a newer option using JSON Web Token (JWT) has been made available to support a variety of identity management products that used to require a proxy/g
2020 Research
JANUARY 19, 2024
Join Sago's Luis Carreiro for an exciting 15-minute webinar on how to capitalize on the power of visual collaboration with QualMeeting.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Circular Edge
JANUARY 19, 2024
Effortless and Efficient Inventory Management using AtomIQ November 14, 11am ET Countdown to Year-End: Make your inventory management effortless and efficient with AtomIQ! As the year draws to a close, businesses are gearing up to assess their inventory, reconcile stock levels, and plan for the year ahead. AtomIQ simplifies the process and ensures that you end the year on a high note.
Forrester's Customer Insights
JANUARY 19, 2024
AI/ML-driven solutions continue to expand for IT and digital operations. However, such solutions require access to data that may be difficult or impossible to access for model training purposes. Leveraging synthetic data will help with the critical time to realize AIOps value, such as powerful autoremediation capabilities and enhanced decision-making.
Circular Edge
JANUARY 19, 2024
The SMARTer Way to Schedule, Manage & Automate Your JDE Batch Jobs Wednesday, January 10 | 2pm EST Ready to overcome your JD Edwards batch job challenges? Join our live webinar to learn how Smart Scheduler, an advanced JDE batch job scheduling tool, is helping companies of all sizes across the globe automate, simplify and streamline batch job execution.
Forrester's Customer Insights
JANUARY 19, 2024
Rabbit’s r1 Personal AI Device (PAD) is an exciting technology that faces obstacles to commercial success - and gives us glimpses of the future.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
Circular Edge
JANUARY 19, 2024
Empowering Users with JD Edwards Page Composer This concise, practical recording will show you how to use Page Composer – just one of the features in the newest tools release 9.2.0.2 that is allowing users to better meet their business needs. This simple, intuitive interface is not only making the job of users easier, it is reducing the time and effort on both sides of the JD Edwards administration.
Forrester's Customer Insights
JANUARY 19, 2024
Samsung’s Galaxy S24 smartphone will incorporate generative AI to protect the user’s data, photos, notes, and more.
Circular Edge
JANUARY 19, 2024
On Demand Webinar Understanding inventory levels is key to a successful supply chain and necessary for accurate reporting at the end of a month, quarter, or year. This process however can be daunting -it’s often time-consuming, tedious and manual, leading to human errors and discrepancies. Join this exciting webinar to learn best practices and essential tips for improving accuracy and streamlining inventory management using AtomIQ, and see a demo of popular apps including Cycle Count, Barcodes/Q
CSM Magazine
JANUARY 19, 2024
Online casinos have emerged as a transformative force, reshaping the way individuals experience the thrill of gambling. The digital realm offers a host of advantages that elevate the act of playing casino games to new heights. Whether you’re seeking convenience, a diverse array of games, or a dynamic gaming environment, the online casino experience offers a wealth of advantages that redefine the way people engage with the excitement and thrill of casino entertainment.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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