Unmasking AI-Generated Reviews: How to Harness Authentic VoC Insights for Real Impact
InMoment XI
OCTOBER 15, 2024
What Are AI-Generated Reviews? AI-generated reviews are written by artificial intelligence models, like ChatGPT, or algorithms instead of the customers. These AI tools analyze existing review data to produce new, human-like content that mimics genuine customer feedback. In some cases, companies use AI-generated reviews as a quick way to boost their brand’s star rating and review volume on platforms like Google, Yelp, and Facebook and fill in the gaps where customer feedback is sparse.
Let's personalize your content