This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
As your company begins to take off and gain momentum, it’s very tempting to think about scaling the technical side of the business. That is, you’ll quickly find yourself eager to develop your product and work on new features. Or, you may find yourself in a constant state of break-fix— forever solving problems and focusing on immediate pain points. Operating from this position means you’ll likely end up prioritizing the hire of additional technical staff (engineers, programmers, etc.) to handle p
Many healthcare businesses face the challenge of converting prospective inquiries into regular patients. Even with top-notch facilities and excellent doctors, success isn’t guaranteed. The major challenges include standardizing care, enhancing patient engagement, and understanding the factors that drive patient loyalty. One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates.
A survey of 1,900 global marketing leaders reveals opportunities for brands to create an exceptional cross-channel experience that drives revenue and retention.
This has been created in partnership with NICE. AI is a significant development in experience management, but many organizations need help with its implementation. While experimenting with AI, like ChatGPT, offers a glimpse of its potential, it’s challenging to understand how AI fits into the broader tech stack and business systems. In today’s episode, Elizabeth Tobey , (Head of Marketing for Digital and AI for NICE ) NICE , an AI platform, shares insights on effectively using AI to enhanc
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
I was talking with my daughter about a friend of hers who had applied to work at the reception desk of a local health club. Her friend anxiously rehearsed the organization’s mission statement in order to recall it during her job interview.
In a previous blog, we talked about how so many financial institutions aren’t implementing new CX-boosting projects due to a perceived cost and resource requirement. We also discussed how Glia’s Embedded Interaction Visualizer (EIV) goes against this notion by being surprisingly easy to implement. Today, we’re going to prove this claim by showing exactly how […] The post Real-Time Visibility is Closer than You Think appeared first on Glia Blog | Digital Customer Service Explained.
In a previous blog, we talked about how so many financial institutions aren’t implementing new CX-boosting projects due to a perceived cost and resource requirement. We also discussed how Glia’s Embedded Interaction Visualizer (EIV) goes against this notion by being surprisingly easy to implement. Today, we’re going to prove this claim by showing exactly how […] The post Real-Time Visibility is Closer than You Think appeared first on Glia Blog | Digital Customer Service Explained.
“60% of CX Leaders Expect AI to Have ‘transformative’ or ‘significant’ impact.” reveals a survey by CMSwire. With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. AI isn’t just talk anymore, it’s turning out to be a strategic tool in the business realm. Businesses are already tapping into AI for smoother, faster, and more personalized customer experience.
Find out the top 2024 media and entertainment marketing trends to watch, according to the latest analysis from the fourth-annual Braze Global Customer Engagement Review.
B2C marketing decision-makers have many conflicting short- and long-term priorities while facing increasingly tough challenges. Welcome to marketing, right? Improving brand perception and customer experience (CX) while achieving a positive ROI is a particularly daunting task in 2024 because: A turbulent economy makes it tough to improve marketing’s ROI.
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Senior Analyst Rowan Curran returned to Forrester at just the right time. Here, he reflects on what led him to Forrester, lessons learned in the public sector, and the wild ride that is generative AI.
Is feedback an advantage or a drawback? Learn how to give and receive feedback that inspires, motivates, and strengthens connections, rather than eroding relationships. The post How to Make Feedback a Gift, Not A Curse, in the AI Era appeared first on Doing CX Right.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
As we enter into Industry Era 4.0 , traditional relationships between clients and vendors need to evolve. Where vendors were once there to simply provide a service, their exposure across multiple sectors, businesses , and depth is causing the relationship to shift to strategic partnerships. Parties, be they vendor or client, that embrace this approach see significantly better results and have an advantage as new technology continues to drive evolution.
In the realm of management theory, few names stand as tall as Lyndall Urwick. His work is particularly renowned for distilling complex organizational behavior into comprehensible principles. Lyndall Urwick (1891–1983) transitioned from being an army officer to a management consultant. In his writings, he integrated concepts from scientific management with classical organization theory.
I recently attended the CCC Intelligent Solutions (CCIS) conference in Atlanta, where it showcased its data and AI-enabled capabilities in auto claim administration to its stakeholders—insurers, OEM players, ecosystem partners, and industry analysts.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
142 
Let's personalize your content