InMoment XI

OCTOBER 23, 2024

It’s no longer enough for banks and credit unions to simply provide financial services. Customers expect to walk into a branch and want to immediately feel valued. From personalized services tailored to their needs to a welcoming space where they can do more than just deposit their checks. Needless to say, providing a memorable customer experience in banking should be a top priority for all financial institutions.

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Banking Customer Experience Financial Touchpoint 195

Retently

OCTOBER 23, 2024

The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. Yet, with plenty of options available just a click away, customers expect far more than just a simple transactional relationship. They seek a shopping experience that is seamless, personalized, and enjoyable – one that makes them feel valued and understood.

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Retail NPS Touchpoint Feedback 139

Interactions

OCTOBER 23, 2024

The recent whirlwind of new opportunities and use cases fueled by more readily accessible AI can feel like a maelstrom. How do you ensure you’re directing your IT investments into the right initiatives, avoiding low-value or infeasible projects that don’t move the needle on your retail company’s strategic goals? NVIDIA’s State of AI in Retail and CPG: 2024 Trends report analyzed 30 different AI use cases applicable to retail, while Gartner’s Generative AI Use-Case Comparison for Retail paper fr

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Contact Center Retail 2024 Competitive Advantage 62

Kapta Customer Success

OCTOBER 23, 2024

The Importance of a Seamless Sales to CS Handoff The handoff from the sales team to the customer success team is a critical juncture in the customer journey. It represents the transition from the initial courtship and deal closing to the long-term partnership and value realization. A seamless handoff sets the tone for the entire customer experience and can make or break the relationship.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Optimove

OCTOBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Personalization isn’t just a buzzword—it’s a necessity. As customer expectations for tailored experiences continue to rise, brands must find innovative ways to engage their audiences. One of the most effective strategies to boost customer engagement and increase Customer Lifetime Value (CLV) is through optimizing your levels of “generosity” (e.g. promotions, discounts, rewards).

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West Monroe

OCTOBER 23, 2024

Imagine a private equity firm where AI is integrated into every part of the business, from finding deals to managing them after they close. What once sounded futuristic is quickly becoming a reality as traditional dealmaking evolves in a new era powered by AI. The good news? Any firm can start moving toward this AI-driven future with a change in mindset.

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Document Innovation Financial Social Media 52

CSM Magazine

OCTOBER 23, 2024

Baydale Control Systems has taken control of its stock management using a BigChange 6-in-1 system. Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution to improve its client record management, provide visibility of mobile workforce and offer digital certification. Since implementing, BigChange has allowed Baydale to improve profitability by allocating routine jobs and ad-hoc call-outs 80 percent faster and boosting engineer productivity by 33 perc

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Management 2018 Customer Relationship Management 2013 52

2020 Research

OCTOBER 23, 2024

The market research sector is experiencing a swift evolution due to technological innovations, changing consumer habits, and dynamic business demands. In this Q&A from our Sago Vision ’25 session, Uncovering the Market Research Reality: A Candid Discussion on the State of the Industry , we delve into important questions regarding the industry’s future.

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Marketing 2025 Insights Innovation 59

CSM Magazine

OCTOBER 23, 2024

Titus Jumper, CEO, Founder of Sales-Hub When I started my career in sales at 19, working in telecom retail and knocking on doors, I never imagined I’d eventually lead a team at the bleeding edge of AI, virtual assistants, and customer service. Back then, I was driven by the thrill of connecting with people and solving their problems one conversation at a time.

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Sales Customer Service Contact Center Multi-Channel 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

SurveySensum

OCTOBER 23, 2024

A good NPS score is all relative. The true value of NPS data comes from identifying trends, themes, etc, rather than evaluating each individual score. Therefore, rather than focusing on the universal number, it is imperative to compare NPS scores over time to gain a better understanding of your NPS program and identify recurring themes and pain points.

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CSM Magazine

OCTOBER 23, 2024

Australian punters find plenty of reasons to choose this casino at Pokie Spins. In this review, let’s take a detailed look at the main aspects that make it attractive. We will explore the variety of slot machines and live games, evaluate the generous bonuses and promotions, as well as the payment methods. We will pay special attention to licensing and security and customer support.

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Forrester's Customer Insights

OCTOBER 23, 2024

AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.

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2025 Insurance Innovation Customer Experience 52

Optimove

OCTOBER 23, 2024

Optimove has secured partnerships with Captain Up and Gamanza Engage to launch a new gamification solution orchestrated by Artificial Intelligence. Leveraging its existing expertise in the AI field, Optimove will aim to use the technology to unlock the entire customer journey for igaming and sports betting providers in collaboration with Captain Up and Gamanza The post Optimove joins forces with Captain Up and Gamanza for AI-orchestrated offering appeared first on Optimove.

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Sports Customer Journey Technology Engagement 40

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Forrester's Customer Insights

OCTOBER 23, 2024

Last week I attended the 4th annual ChurnZero conference, Zero-In (formerly Big RYG), in Washington, D.C., and the energy and inspiration are still resonating.

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Circular Edge

OCTOBER 23, 2024

Thankful for EPM: Achieving Financial & Operational Performance Excellence with NetSuite EPM Join live: Friday, November 8, 12pm Eastern Too many organizations struggle with too much data, too many reports, too many systems and too much complexity. Can you relate? NetSuite Enterprise Performance Management (EPM) offers a comprehensive suite of tools that enable organizations to transform data into actionable insights and integrate strategy, planning, budgeting, forecasting and reporting into

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Financial Webinar Insights Management 52

Forrester's Customer Insights

OCTOBER 23, 2024

Banks need to get ready for a major challenge in 2025: a simultaneous decline in customer experience and worsening profitability. But fear not, because there is a solution to this double whammy: innovation.

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2025 Banking Innovation Customer Experience 26

Circular Edge

OCTOBER 23, 2024

Transform Financial & Operational Processes within the Legal Industry with Oracle Cloud EPM Join live: Friday, December 13, 12pm Eastern As year-end approaches, law firms must navigate the complexities of financial management, client billing, and operational efficiency to analyze finances and create budgets for the upcoming year- a complex process that spans multiple departments and business units.

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Financial Webinar Management 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

White Paper

Forrester's Customer Insights

OCTOBER 23, 2024

Das Versprechen der KI, Underwriting, Schadenregulierung und Customer Experience zu transformieren, kann nach wie vor nicht eingelöst werden. Nur ein kleiner Bruchteil der Versicherer wird 2025 das volle Potenzial ausschöpfen. Technologiegetriebene Produktinnovationen, wie eingebettete Versicherungen und nutzungsbasierte Versicherungen, könnten schnellere Ergebnisse liefern, langfristige KI-Gewinne bleiben jedoch in weiter Ferne.

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CSM Magazine

OCTOBER 23, 2024

Car accidents are unfortunately all too common in our car-centric society. In 2023, there was not even a single deathless day on Texas roadways. This highlights the threat of a car accident around almost every turn. To stay ahead of the curve, having a car accident lawyer file a lawsuit can be beneficial. Speaking to a car wreck lawyer can bolster your case and ensure you get your due compensation.

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Document 2023 Insurance Financial 52

Forrester's Customer Insights

OCTOBER 23, 2024

AI assistants are only the beginning of the generative AI software development revolution. Find out what’s in store for software developers in our 2025 predictions for software development.

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2025 Technology Insights Customers 59

CSM Magazine

OCTOBER 23, 2024

The difference between small businesses that not only survive but thrive and the ones that die and fizzle out is not just the products or services they provide. It is the tools they use along the way to give their businesses that little added advantage. Enter the small business checking account. This powerful tool does so much more than just store your money.

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Financial Banking Document Management 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

OCTOBER 23, 2024

After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.

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2025 2024 Marketing Information 52

Optimove

OCTOBER 23, 2024

Optimove today announced that it has been recognized as one to watch in the Modern Marketing Data Stack 2025: How Leading Marketers Are Thriving In a World Redefined By AI, Privacy and Data Gravity executed and launched by Snowflake, the AI Data Cloud company. The post Optimove Recognized as “One to Watch” in Snowflake’s Modern Marketing Data Stack Report appeared first on Optimove.

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2025 Marketing 52

Forrester's Customer Insights

OCTOBER 23, 2024

The key to automation success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. To help you strike that balance, here’s a preview of Forrester’s automation predictions for 2025.

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2025 Innovation Insights Customers 49

Forrester's Customer Insights

OCTOBER 23, 2024

Adobe MAX 2024 announced several key developments that offer a window into creative work's future. Read the Forrester blog to learn about the opportunities creative teams have to step into a more satisfying, collaborative future.

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience