InMoment XI
DECEMBER 2, 2024
Your social media channels aren’t just for scrolling through your feeds. With 74% of consumers relying on social media to guide their purchasing decisions, these platforms host valuable customer experience data. Social media intelligence is a powerful tool for leveraging this data to make informed business decisions. What is Social Media Intelligence?
BlueOcean
DECEMBER 2, 2024
This blog post has consistently ranked as one of our most popular year after year. The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
DECEMBER 2, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively integrate new technology into existing systems to enhance customer experience? Why is creating a frictionless customer experience important, and how can businesses achieve it? Why is understanding consumer behavior crucial for improving customer experience?
CSM Magazine
DECEMBER 2, 2024
The eSports industry is growing at a fast pace, with millions of players and fans engaging in competitive gaming communities every day. From intricate gameplay mechanics to customizations like skins, eSports gamers rely heavily on seamless experiences. But what happens when things go wrong? Whether it’s a missing item or failed transaction, excellent customer support plays a pivotal role in ensuring customer satisfaction and loyalty.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Brandwatch CX
DECEMBER 2, 2024
Discover the ideal times to post on YouTube in 2025 for the highest engagement. Maximize your views and connect with your audience effectively. Read more.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
DECEMBER 2, 2024
Customer marketers once lived in the shadow of demand marketing as supporters of upsell and cross-sell and now have expanded to adoption, loyalty, and advocacy, as Forrester’s State Of Customer Engagement Survey, 2024, shows. They should be ambitious, but not careless, about what they take on next.
CSM Magazine
DECEMBER 2, 2024
TTEC Holdings Inc., a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor. Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrator
Alida
DECEMBER 2, 2024
Get Insider Insights on Innovation in the Era of AI from Leading Researchers
CSM Magazine
DECEMBER 2, 2024
Content is being churned at a fast pace in today’s digital landscape. This means businesses and creators have to compete for customer’s attention. While there are many ways to create content that stands out from the crowd, it can seem overwhelming to pick one. One effective approach for businesses and individuals alike is utilizing 3D video animation techniques.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Amplifai Coaching Category
DECEMBER 2, 2024
Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.
CSM Magazine
DECEMBER 2, 2024
Finding the right website developer is a crucial step in bringing your online vision to life. Whether you’re starting from scratch or updating an existing site, the developer you choose can make all the difference in creating a website that aligns with your goals. But with so many options out there, how do you ensure you’re making the right choice? By defining your project needs, researching thoroughly, and carefully evaluating potential candidates, you can find a reliable partner to turn your i
Forrester's Customer Insights
DECEMBER 2, 2024
According to Forrester’s Business Privacy Survey 2024, 46% of privacy decision-makers in Asia Pacific (APAC) reported full compliance with GDPR. However, compliance with the EU’s GDPR alone isn’t sufficient in APAC, where local regulations may impose additional or different requirements.
Brandwatch CX
DECEMBER 2, 2024
Discover essential Google Business Profile management tools to boost your local visibility and attract more customers.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
.png)
Forrester's Customer Insights
DECEMBER 2, 2024
It’s the most frantic time of the year, isn’t it? From “Black Friday Starts Now!” on November 1 through to “Place your order by December 18 for guaranteed delivery!” and finally to “There’s still time!” and “Great last-minute gifts!” it would certainly seem so by looking at most people’s overflowing personal in-boxes.
SurveySensum
DECEMBER 2, 2024
Are you running into roadblocks with Confirmit’s complexity or its high costs? Perhaps you’re seeking more agile and customizable options that align with your budget and needs. If you nodded yes, exploring Confirmit alternatives might be the right move for you. While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations.
Forrester's Customer Insights
DECEMBER 2, 2024
It's predictions season at Forrester. Read this blog to get a look at what won't happen in the year ahead in our 2025 anti-predictions.
Optimove
DECEMBER 2, 2024
See the difference control groups make in this guide Download Now Why it Matters: Content Personalization is crucial for brands looking to stay ahead of the competition. It ensures customers feel noticed, appreciated, and unique. Brands that start with the customer and put them first gain their loyalty for life and will outshine their competitors. This blog will explain personalized content, why it’s vital in today’s market, and how to make it happen seamlessly.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Expert insights. Personalized for you.
195 
Let's personalize your content