BlueOcean
DECEMBER 2, 2024
This blog post has consistently ranked as one of our most popular year after year. The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry.
ShepHyken
DECEMBER 2, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively integrate new technology into existing systems to enhance customer experience? Why is creating a frictionless customer experience important, and how can businesses achieve it? Why is understanding consumer behavior crucial for improving customer experience?
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CSM Magazine
DECEMBER 2, 2024
In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service. It is therefore become crucial for healthcare providers to prioritize patient satisfaction in tandem with providing quality medical services.
Forrester's Customer Insights
DECEMBER 2, 2024
Customer marketers once lived in the shadow of demand marketing as supporters of upsell and cross-sell and now have expanded to adoption, loyalty, and advocacy, as Forrester’s State Of Customer Engagement Survey, 2024, shows. They should be ambitious, but not careless, about what they take on next.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
CSM Magazine
DECEMBER 2, 2024
The eSports industry is growing at a fast pace, with millions of players and fans engaging in competitive gaming communities every day. From intricate gameplay mechanics to customizations like skins, eSports gamers rely heavily on seamless experiences. But what happens when things go wrong? Whether it’s a missing item or failed transaction, excellent customer support plays a pivotal role in ensuring customer satisfaction and loyalty.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
DECEMBER 2, 2024
TTEC Holdings Inc., a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor. Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrator
Brandwatch CX
DECEMBER 2, 2024
Discover the ideal times to post on YouTube in 2025 for the highest engagement. Maximize your views and connect with your audience effectively. Read more.
CSM Magazine
DECEMBER 2, 2024
Content is being churned at a fast pace in today’s digital landscape. This means businesses and creators have to compete for customer’s attention. While there are many ways to create content that stands out from the crowd, it can seem overwhelming to pick one. One effective approach for businesses and individuals alike is utilizing 3D video animation techniques.
Alida
DECEMBER 2, 2024
Get Insider Insights on Innovation in the Era of AI from Leading Researchers
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
DECEMBER 2, 2024
According to Forrester’s Business Privacy Survey 2024, 46% of privacy decision-makers in Asia Pacific (APAC) reported full compliance with GDPR. However, compliance with the EU’s GDPR alone isn’t sufficient in APAC, where local regulations may impose additional or different requirements.
Brandwatch CX
DECEMBER 2, 2024
Discover essential Google Business Profile management tools to boost your local visibility and attract more customers.
Amplifai Coaching Category
DECEMBER 2, 2024
Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.
Forrester's Customer Insights
DECEMBER 2, 2024
It's predictions season at Forrester. Read this blog to get a look at what won't happen in the year ahead in our 2025 anti-predictions.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
SurveySensum
DECEMBER 2, 2024
Are you running into roadblocks with Confirmit’s complexity or its high costs? Perhaps you’re seeking more agile and customizable options that align with your budget and needs. If you nodded yes, exploring Confirmit alternatives might be the right move for you. While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations.
Optimove
DECEMBER 2, 2024
See the difference control groups make in this guide Download Now Why it Matters: Content Personalization is crucial for brands looking to stay ahead of the competition. It ensures customers feel noticed, appreciated, and unique. Brands that start with the customer and put them first gain their loyalty for life and will outshine their competitors. This blog will explain personalized content, why it’s vital in today’s market, and how to make it happen seamlessly.
InMoment XI
DECEMBER 2, 2024
Your social media channels aren’t just for scrolling through your feeds. With 74% of consumers relying on social media to guide their purchasing decisions, these platforms host valuable customer experience data. Social media intelligence is a powerful tool for leveraging this data to make informed business decisions. What is Social Media Intelligence?
CSM Magazine
DECEMBER 2, 2024
Finding the right website developer is a crucial step in bringing your online vision to life. Whether you’re starting from scratch or updating an existing site, the developer you choose can make all the difference in creating a website that aligns with your goals. But with so many options out there, how do you ensure you’re making the right choice? By defining your project needs, researching thoroughly, and carefully evaluating potential candidates, you can find a reliable partner to turn your i
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
DECEMBER 2, 2024
It’s the most frantic time of the year, isn’t it? From “Black Friday Starts Now!” on November 1 through to “Place your order by December 18 for guaranteed delivery!” and finally to “There’s still time!” and “Great last-minute gifts!” it would certainly seem so by looking at most people’s overflowing personal in-boxes.
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