delighted
FEBRUARY 26, 2024
Even if you’re just starting your customer experience (CX) management program, you’ve probably heard of Net Promoter Score (NPS): it’s one of the most popular customer experience metrics to measure customer loyalty and satisfaction. Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind.
ShepHyken
FEBRUARY 26, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is a “big bet” in business? How does the future press release technique communicate the vision of a transformation to employees and stakeholders? What is the chief repeating officer, and how do they contribute to improving customer experience? What causes organizational transformations to fail?
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Optimove
FEBRUARY 26, 2024
Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Learn how Optimove empowers iGaming CRM marketers to start with the player instead of a game or bonus to form strong, loyal, and long-lasting customer relationships. Key takeaways: Optimove is an all-in-one CRM marketing platform that helps operators maximize player lifetime value, engagement, loyalty and retention.
Magellan Solutions
FEBRUARY 26, 2024
Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It has led call centers to explore the benefits of AI. However, implementing AI and achieving tangible transformation still pose challenges.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Comm100
FEBRUARY 26, 2024
Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this journey lies a crucial metric that can determine a student’s trajectory – American universities’ acceptance rate. American universities’ acceptance rate is a key indicator of two important aspects – competition and reputation.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Kapta Customer Success
FEBRUARY 26, 2024
Client retention as a business growth strategy is increasing in popularity. Learn tactics to give clients what they want so you boost customer retention and lifetime value.
West Monroe
FEBRUARY 26, 2024
Listen to "Best of Season 3" on Spreaker. About the episode In our third season of This is Digital, we've delved deep into the world of digital transformation. Our guests have shared their remarkable journeys, insights, and practical advice on embracing digital strategies. From AI to navigating the modern economy, we've explored diverse industries and discussed the significance of adopting a digital mindset.
Circular Edge
FEBRUARY 26, 2024
DifGen is a leading pharmaceutical manufacturer, specializes in high-barrier generics and specialty drugs, ensuring access to quality medication. To Automate the Warehouse, Planning and Distribution operations DifGen Pharmaceuticals upgraded with the Oracle OCI, AtomIQ Streamlined processes across departments resulted in time and resource savings, while new tools and shared information improved teamwork and communication.
Genroe
FEBRUARY 26, 2024
How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history. The post NPS Segmentation Analysis appeared first on Genroe | Customer Experience | Net Promoter Score.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Zonka Feedback
FEBRUARY 26, 2024
In the world of business, ensuring top-notch customer experiences across all your physical locations is no easy feat. It hinges on numerous factors and the efforts of countless individuals within your organization. Despite the complexities, the impact of a single negative experience from a customer at one of your establishments can reverberate across your brand.
CSM Magazine
FEBRUARY 26, 2024
Trent’s Drains, a provider of 24/7 drainage services, is using BigChange software to jettison inefficient job management and improve productivity. Transitioning to digital working, Trent’s field operatives are using mobile devices synchronised in real-time with the back-office system. Since implementing BigChange the company has seen a tenfold increase in turnover and has doubled its fleet of specialist jetting vehicles.
SurveySparrow
FEBRUARY 26, 2024
Finding the right business partner feels like searching for a unicorn in a haystack! I know. I get you. But when you find prospects, do not dive headstart into the relationship. Understanding your potential partner is a must. That’s not even a question! Choosing the wrong companion can turn your entrepreneurial dream into a nightmare. I have collated more than 50 substantial questions to ask a prospective business partner, so you don’t have to worry later.
Circular Edge
FEBRUARY 26, 2024
DifGen is a leading pharmaceutical manufacturer, specializes in high-barrier generics and specialty drugs, ensuring access to quality medication. To Automate the Warehouse, Planning and Distribution operations DifGen Pharmaceuticals upgraded with the Oracle OCI, AtomIQ Streamlined processes across departments resulted in time and resource savings, while new tools and shared information improved teamwork and communication.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Gainsight
FEBRUARY 26, 2024
Well-defined customer touchpoints are the foundation of a strong digital experience with your product. As the SaaS industry evolves and gets more sophisticated, so do customer and user journeys along these touch points. Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way.
SurveySensum
FEBRUARY 26, 2024
Are you actively listening to the voices of your employees about your company? I’ve always believed in the power of employee feedback to drive business success. In today’s fast-paced corporate world, where companies are opening left and right, understanding the pulse of your employees has become crucial to keep your employees stay with you longer.
Happy or Not
FEBRUARY 26, 2024
In the competitive landscape of the restaurant industry, the secret sauce to long-term success that allows you to drive repeat business lies not just in the kitchen but in the hearts of your customers. Building genuine customer loyalty that keeps customers engaged and supports your marketing efforts is about the emotional connection that encourages customers to return repeatedly.
Circular Edge
FEBRUARY 26, 2024
Empire Merchants is the Premier Wine and Spirits Distributor. Empire Merchants benefits from a suite of premium services by Circular Edge, encompassing cutting-edge solutions such as JD Edwards EnterpriseOne 9.2, JDE Orchestrator Studio, and JDE BSSV. Effective engagement necessitated the implementation of robust project management and change management methodologies.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Ascribe
FEBRUARY 26, 2024
By Rick Kieser, Ascribe CEO In a dynamic market research landscape dominated by Gen AI, Ascribe unveils a new release of its groundbreaking innovation – Theme Extractor. This cutting-edge technology integrated into Ascribe’s CX Inspector and AI Coder addresses the challenges presented by ever-evolving Gen AI and delivers effective, faster, and cost-efficient open-end analysis.
Circular Edge
FEBRUARY 26, 2024
DifGen is a leading pharmaceutical manufacturer, specializes in high-barrier generics and specialty drugs, ensuring access to quality medication. To Automate the Warehouse, Planning and Distribution operations DifGen Pharmaceuticals upgraded with the Oracle OCI, AtomIQ Streamlined processes across departments resulted in time and resource savings, while new tools and shared information improved teamwork and communication.
dscout People Nerds
FEBRUARY 26, 2024
Sometimes there’s no better way to test new features than to use the very product itself. Lead Product Designer, Alfo Medeiros, shares his approach.
Circular Edge
FEBRUARY 26, 2024
Empire Merchants is the Premier Wine and Spirits Distributor. Empire Merchants benefits from a suite of premium services by Circular Edge, encompassing cutting-edge solutions such as JD Edwards EnterpriseOne 9.2, JDE Orchestrator Studio, and JDE BSSV. Effective engagement necessitated the implementation of robust project management and change management methodologies.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Forrester's Customer Insights
FEBRUARY 26, 2024
In the fast-paced world of B2B marketing, where change is the only constant, CMOs find themselves standing at a critical crossroads. The traditional playbook is becoming obsolete, and B2B buyers demand seamless online experiences.
Circular Edge
FEBRUARY 26, 2024
Emser Tile stands as the foremost designer and marketer of the world's premier tile and natural stone products. Emser Tile is a distinguished client of Circular Edge, leveraging a suite of advanced products including E1 9.1 TR 9.1.5.9, RFGen, and JD Edwards EnterpriseOne MAF. Four branches have successfully transitioned to the new mobile application, receiving positive user feedback.
Braze
FEBRUARY 26, 2024
Let’s take a look at how the drag-and-drop in-app message editor has evolved over the past 18 months and what impact those changes have had.
Forrester's Customer Insights
FEBRUARY 26, 2024
With the rapid advancement of genAI technology available to businesses even without highly specialized skills, internal data quality is now the primary limiting factor standing in the way of genAI enablement.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
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