BlueOcean
APRIL 16, 2024
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.
ShepHyken
APRIL 16, 2024
I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and the woman’s response surprised both of us. She said, “My name is Laura, and it is my pleasure to clean up your spill.
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BlueOcean
APRIL 16, 2024
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.
Blueshift
APRIL 16, 2024
With impending interest rate cuts later this year and beyond, the time is now for financial institutions to optimize their tech stack. History has shown that when interest rates drop, it sets off a chain reaction in the market. Consumers rush to secure mortgages, explore refinancing options, and seek alternative financial products. When the time comes, those who are digitally prepared will capitalize on the influx of consumers seeking new mortgages and refinancing deals.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retently
APRIL 16, 2024
Welcome to our guide on making the most of your surveys using a 5-point Likert scale. Have you ever wondered how some surveys give really spot-on insights? A lot of that precision comes from how the questions are framed and the types of responses they gather. That’s where Likert scales come into play – a handy tool in the survey toolkit. Understanding the 5 point Likert scale is crucial for anyone looking to collect accurate data on opinions and attitudes.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
ClearAction
APRIL 16, 2024
8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. And it should be the basis for how your business is run. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. These are revenue roadblocks. Therefore, Voice of Customer should be very good at driving changes to the business, accordingly.
Interactions
APRIL 16, 2024
How Can the Bar be Raised to Surpass Customer Expectations? In a world of high demands and countless inquiries, meeting consumer expectations isn’t just a goal; it’s a commitment. A dedication to understanding your customers ensures that every interaction is personalized and purposeful, alleviating the pain of lengthy wait times and ensuring each conversation is met with effective, personalized assistance.
CSM Magazine
APRIL 16, 2024
Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. In this article, we provide some insights into how online casinos can deliver outstanding customer support.
InteractionMetrics
APRIL 16, 2024
Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. According to Forrester Research , in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
APRIL 16, 2024
It’s undeniable that artificial intelligence (AI) has swiftly risen to become a powerful force in numerous industries and the world of online casinos isn’t left behind. By integrating AI tech into online gambling, the gaming experience is lifted to a whole new level; players enjoy tailored customer service and the overall operations of the casinos become more efficient.
CX University
APRIL 16, 2024
The Rise of the Conscious Consumer In today’s competitive business landscape, customer loyalty has become a critical factor for success. As consumers become increasingly discerning, the alignment between a company’s values and the personal values of its customers has emerged as a significant driver of loyalty. This article explores the impact of personal values alignment on customer loyalty and how businesses can navigate the evolving landscape of ethical consumerism.
CSM Magazine
APRIL 16, 2024
Customer service can go a very long way for a lot of businesses. It can often be the difference between getting someone to either purchase a service or product or return when they need more of it, or potentially costing the business the profit that could potentially be made. Many industries are built on their reliance to provide the best customer service possible, with retailers and people-facing businesses often placing a huge emphasis on it.
Braze
APRIL 16, 2024
Boost your customer engagement with effective SMS marketing strategies and target the right mobile customers with relevant texts that drive revenue.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
CSM Magazine
APRIL 16, 2024
Life runs at a sprinter’s pace, your time being the ultimate prize. How do you keep up? Well, on-demand services offer a lifeline for the perpetually busy. Efficiency isn’t just a buzzword – but a survival skill when juggling work, life, and everything in between. Stick around as we comb through these twelve tips on using real-time services to efficiently manage your busy lifestyle. 1.
Magellan Solutions
APRIL 16, 2024
Did you know? Your website is often the first thing potential customers see when interacting with your business. Research indicates that 94% of users base their initial impression of your company on your website design, forming their opinion in just 50 milliseconds. It highlights the importance of a well-designed online presence. Having a professional website is essential for businesses.
CSM Magazine
APRIL 16, 2024
It can be somewhat challenging for administrators to navigate the intricacies of managing Telegram channels and groups. Fortunately, a variety of Telegram bots have been developed to assist in this endeavor. Let’s explore ten bots that can enhance the management of your groups and channels, making your role as an admin both more efficient and effective.
SurveySensum
APRIL 16, 2024
Software development is teamwork. From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. Inefficiencies arise in the form of silos between functions, expectations are unclear with no one listening, and feedback goes unnoticed.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Zeisler Consulting
APRIL 16, 2024
Some of your Customers are idiots. Hey, full disclosure, that includes me. In fact, in some circles, I’m known as the “LCD,” or least-common denominator. As the joke goes, Z is the dimmest bulb in the group, and as such, if I get something, everybody should be able to understand it. Self-deprecation aside, the much-more-straight-faced point I’m making here is that we as brands need to develop our systems for the lowest-common-denominator Customer.
Forrester's Customer Insights
APRIL 16, 2024
Toxicity lives on in some sales cultures — and where it does, it impedes growth and success. Learn what’s needed to overcome it in this B2B Summit North America session preview.
BirdEye
APRIL 16, 2024
Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Pinterest might be the best option for you to consider, especially if you’re keen on catching the attention of the younger millennials and boosting your online visibility. However, to truly leverage Pinterest, it’s crucial to know how to attract followers effectively.
Forrester's Customer Insights
APRIL 16, 2024
OpenAI’s ChatGPT set the record for fastest-growing consumer application, and there are now available scores of other models similar to GPT3.5 (both proprietary and open-source), but don’t be fooled: The market for foundation models powering generative AI (genAI) and predictive AI is still in its infancy.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Forrester's Customer Insights
APRIL 16, 2024
Data-driven insight is the key to unlocking reliable value generation with business transformation. In the recently published book, “The Fifth Phase: An Insight-Driven Approach To Business Transformation,” author, consultant, and entrepreneur Dr.
Forrester's Customer Insights
APRIL 16, 2024
Google conjured a Christmas-in-July atmosphere by scheduling Google Cloud Next April 9-11, some four months earlier than usual to present its AI offerings ASAP and upstage its rivals. With some 30,000 people jammed into a Las Vegas hotel and convention center, expectations were clearly high — and Google gave them plenty to consider.
Forrester's Customer Insights
APRIL 16, 2024
The Office of Management and Budget (OMB) recently released FY 2025 President’s Budget. The OMB not only develops and executes budget for the Executive Branch, but also manages and oversees federal agency performance, procurement, and IT, among other responsibilities.
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