BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads.

Social Media 52

Social Media Marketing 2025 Events 52

InMoment XI

DECEMBER 18, 2024

Companies leveraging omnichannel engagement retain 89% of their customers. It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. Advanced auto dialers can even analyze customer behavior data to prioritize calls for better engagement.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

DECEMBER 10, 2024

It enables you to pinpoint specific user profiles for re-engagement. Use surveys and social media monitoring to capture insights into customer experiences. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Webinars 7.

Social Media 98

Social Media Entertainment Webinar White Paper 98

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Entertainment Connections Download 96

BirdEye

DECEMBER 15, 2022

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. You’ll need to spend time and effort pre-planning your campaigns if you want to see more followers, higher engagement, and boosted brand awareness. Table of contents What is a social media campaign? Spotify Wrapped 2.

Social Media 98

Social Media Entertainment Brands 2015 98

BirdEye

DECEMBER 28, 2022

Are you looking for ways to increase your social media followers? If the answer to either question is yes, you should consider running a social media contest. In fact, research shows that contests can be up to three times more effective than regular posts at generating engagement on social media.

Social Media 19

Social Media Brands Engagement Entertainment 19

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

2015 247

2015 Webinar Entertainment Leadership 247

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. But the real challenge was turning scattered efforts into a unified, results-driven strategy. Do you know how?

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! Social media isn’t about brands. But they must remember one thing: Social media may provide your brand’s first and last impression, so both need to be good ones. What Is Social Analytics?

Social Media 104

Social Media Net Promoter Score Consumers Brands 104

Experience Investigators by 360Connext

JANUARY 14, 2016

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. How many moments do we give to social media, Buzzfeed, Candy Crush, etc?

Entertainment 241

Entertainment Social Media Consulting Customer Experience 241

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. Players actively engage with the artwork by interacting with it—whether through exploration, decision-making, or problem-solving.

Entertainment 105

Entertainment Culture Transportation Social Media 105

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Experience Investigators by 360Connext

OCTOBER 1, 2014

It’s a small window of time to allow your words to captivate them without the distractions of social media noise or the 10 tabs they have open in their browser. They should enlighten, entertain or educate. My mother, Jane Reuss, is a Member Engagement Advisor for Life Time Fitness. These small moments matter.

2013 274

2013 E-support 2014 Social Media 274

ProProfs Chat

JANUARY 30, 2020

Well, that’s exactly why you need to focus on engaging with your customers regularly. With consistent engagement, you’ll get to figure out: Customer pain points. Impacts of consistent engagement. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others.

2016 267

2016 Innovation Marketing Insights 267

Magellan Solutions

FEBRUARY 10, 2016

Any business worth its salt will have some degree of social media presence. The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. It could also be entertaining. Monitor social media activity.

Social Media 73

Social Media Customer Service Entertainment Customer Service Representative 73

GetFeedback

AUGUST 30, 2019

We will cover: Engaging an audience. How to use surveys to engage your audience. There are a variety of ways that you can use a survey to engage your audience. Their site is full of fun and entertaining quiz-style surveys that have broad appeal. Quizzes work brilliantly for social media marketing.

E Commerce 276

E Commerce Entertainment Customer Satisfaction Social Media 276

Russel Lolacher

JUNE 7, 2021

One of the biggest mistakes I’ve seen organizations do on social media, is treating it like it’s not SOCIAL media. For example, I recently tried to engage with the twitter account of the Canadian arm of an international airline. Defining Social Media. So I tried that too. No response.

Social Media 75

Social Media Customer Relationship Management Engagement Communication 75

Ecrion

SEPTEMBER 22, 2020

Use Each Social Media Platform Wisely |. Engaging & Authoritative Writing | 10. While you’re probably already busy building your social media presence, writing your blog, and shooting video, there’s another marketing tool you’re probably forgetting all about — infographics.

Social Media 102

Social Media Entertainment Blog Information 102

BirdEye

APRIL 10, 2025

Its about mastering repeatable actions that keep your audience engagedand using smart tools like Birdeye Social media management to help you scale. Keep your audience engaged through interactive video content 8. Keep your audience engaged through interactive video content 8. Stick to a niche. Stay on a theme.

Social Media 52

Social Media 2025 Brands Engagement 52

CSM Magazine

NOVEMBER 25, 2024

By introducing polls or quizzes during shows, listeners are encouraged to engage actively. By incorporating these features, passive listeners can turn into participants, enriching the overall radio broadcasting experience with lively engagement.

2024 52

2024 Innovation Social Media Entertainment 52

Thematic

OCTOBER 30, 2024

You can collect VoC data through: Surveys Interviews Reviews Social media interactions This data is crucial for understanding customer satisfaction, identifying areas for improvement, and strengthening customer relationships. Online communities : Online communities can encourage discussion and engagement.

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

Joe Rawlinson

JULY 8, 2015

Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience. Ongoing social engagement.

Customer Service 144

Customer Service Social Media E Commerce Retail 144

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Social Media NPS 195

Experience Investigators by 360Connext

JANUARY 30, 2015

They should enlighten, entertain or educate. e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);'' My mother, Jane Reuss, is a Member Engagement Advisor for Life Time Fitness. These small moments matter.

2013 252

2013 Customer Service E-support 2014 252

C3Centricity

JULY 8, 2020

One that encourages current and potential customers to both see and engage with your content. We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” CustomerCentricity #CustomerFirst #Website #Engagement Click To Tweet. Who is your website for? Valuable content.

Engagement 111

Engagement Entertainment Customer Centricity Social Media 111

Optimove

NOVEMBER 15, 2022

With Gen Z’ers taking control of the type of content they want to receive and engage with, it’s never been more critical to ensure that the mobile campaigns you’re shipping are hitting the sweet spot of this burgeoning demographic. Tip #5: Make it social. Tip #6: Make it entertaining. Tip #2: Make it authentic.

Engagement 105

Engagement Marketing Social Media Entertainment 105

InMoment XI

DECEMBER 13, 2024

On the other hand, a contact center dashboard covers multiple communication channels, including phone, SMS, email, chat, and social media. It tracks KPIs like chat response times, email resolution rates, and social media engagement. It monitors metrics like average talk time, call availability, and cost per call.

Call Center 195

Call Center Contact Center Social Media Metrics 195

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. The truth is that some posts get more engagement than others. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. What is social media engagement?

Social Media 52

Social Media Engagement Events B2C 52

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

Experience Investigators by 360Connext

APRIL 30, 2015

They should enlighten, entertain or educate. Google Doodles are delightful and engaging, but imagine the surprise when they personalized it one day for a lady's birthay!! My mother, Jane Reuss, is a Member Engagement Advisor for Life Time Fitness. These small moments matter. Not disappoint like this one.

Brands 266

Brands 2013 2014 Retail 266

Experience Investigators by 360Connext

OCTOBER 31, 2014

They should enlighten, entertain or educate. e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);'' My mother, Jane Reuss, is a Member Engagement Advisor for Life Time Fitness. These small moments matter.

2013 197

2013 E-support 2014 Social Media 197

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Loyalty Programs Social Media Sports 52

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience Social Media User Experience 52