Experience Investigators by 360Connext

JUNE 15, 2015

I had the unique opportunity to be part of a small crowd of business leaders invited to a special event hosted by American Express. American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation.

2015 217

2015 Leadership Innovation 2014 217

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. This leads to innovation and better experiences for customers. . Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Experience Investigators by 360Connext

JANUARY 21, 2015

Understanding the customer journey end-to-end helps brands innovate around the experience. Virgin Atlantic is investing in many innovative ideas around how to make the transatlantic flight more of an event to experience. Some of this has to do with where the journey actually begins and ends. Don’t fool yourself!

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Need a speaker for your corporate event or conference? Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? Training, online events and webinars. ” Isn’t it time to be one of the enlightened ones? They are the visionaries.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

TechSee

MAY 21, 2019

By setting specific parameters around different facial reactions, educators can spot struggling students in a classroom environment, while security forces can detect individuals with malicious intent at public events. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

Innovation 138

Innovation Customer Experience Contact Center 2024 138

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Innovation 116

Innovation Customer Success NPS Reference 116

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Studies have shown that companies that engage with customer feedback can see up to a 5-10% increase in customer retention rates.

Hospitality 195

Hospitality Call Center Retail NPS 195

BirdEye

SEPTEMBER 20, 2024

The event kicked off with a fireside chat between Dave Lehman, President and COO of Birdeye, and Josh Linkner, Entrepreneur and NYT Bestselling Author. The post Birdeye View 2024: AI innovation at its finest appeared first on Birdeye Customer Experience Management. Watch our free demo to learn more.

2024 105

2024 Innovation Social Media Demo 105

eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards.

Customer Experience Professionals 154

Customer Experience Professionals CEM Customer Experience 2011 154

Experience Investigators by 360Connext

JULY 24, 2015

Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended! pic.twitter.com/q0W0mvrx8R. Sprout Social (@SproutSocial) July 22, 2015.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. In the digital age, a strong online presence is vital.

Events 95

Events Entertainment Transportation Workshop 95

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Demo Insights Loyalty 195

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

ProProfs Chat

NOVEMBER 20, 2020

Did you know that engaged employees are 44% more productive as compared to just satisfied workers! Engaged employees are your best assets to grow your business. But, how to measure employee engagement to ensure maximum productivity? But, how to measure employee engagement to ensure maximum productivity?

Engagement 105

Engagement Leadership Culture Measurement 105

Oracle

MAY 1, 2020

Many companies are now navigating how to not only keep operations running smoothly, but also how to maintain employee engagement and a positive workplace culture. Here are 4 tips your team can leverage to boost company morale and increase employee engagement right now. Encourage continual engagement and collaboration.

Engagement 100

Engagement Books Events Financial 100

Joe Rawlinson

NOVEMBER 3, 2024

This is especially beneficial for high-traffic retail stores or promotional events. This added convenience enhances the shopping experience and encourages ongoing buyer engagement. This holds true no matter how or where customers decide to engage with the business. Faster processing quickly allows staff to manage more inquiries.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

CloudCherry

FEBRUARY 24, 2018

While creating an effective employee engagement strategy, brands must ensure that the program sticks to prime focus always. Engage your staff with surprise events every now and then, to ensure that the teams always stay motivated. Remember, employees are perhaps your most underrated innovators!

Culture 191

Culture Employee Experience Loyalty Feedback 191

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

InMoment XI

MARCH 5, 2024

When customer data comes in the form of social media posts, reviews, or survey responses, it can be analyzed to gauge public sentiment toward products, services, brands, or events. This flexibility enables businesses to gain a comprehensive understanding of their customers and operations, driving innovation and competitive advantage.

Customer Experience 195

Customer Experience Social Media Innovation Competitive Advantage 195

InMoment XI

JUNE 21, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience program today! . Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here ! 5 Pieces of Advice from Our Customer Experience Speakers. #1:

Customer Experience 195

Customer Experience Workshop 2022 Events 195

Customer Bliss

MARCH 30, 2017

It engages leaders, unifies their decision-making, and creates an accountability forum. Customer engagement: This was about personalizing the experience and not delivering a one-size-fits-all CX to consumers in a time of increasing personalization. There is also this idea of “event thinking.”

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. You’ll need to engage stakeholders from across the business, even people whose functions don’t directly touch customers. What are some trigger events that may compel micro-journey updates? The reason?

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

Pink Guava

JANUARY 28, 2021

Empathy breeds Innovation – Five Steps on HOW ? This precisely enhances the importance of innovation to engage, retain and bring more value to customers through a whole new outlook and approach. Creating something new or a culture of innovation is paramount for survival and growth.

Innovation 98

Innovation NPS Culture Feedback 98

One Millimeter Mindset

AUGUST 11, 2021

Have you ever felt marginalized, dismissed, or even excluded as a member of one professional culture trying to engage in a cross-functional team? First, this strategy catalyzes teams to take a more non-traditional, less habit-bound, direction for engagement. Looking for a meeting or event speaker focused on what is new and next?

Innovation 116

Innovation Culture Leadership Events 116

C Space

JANUARY 18, 2021

The new rules of engagement (according to customers). How did 2020 change the rules of engagement between customers and brands? And if Netflix’s past is anything to go by, the next innovation is just around the corner. For nearly a decade, we’ve tracked the connection between companies and customers. Q3 2020 revenue: $5.46

Engagement 116

Engagement 2020 2021 Financial 116

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event. To further highlight the benefits of adopting the latest EnterpriseOne 9.2

Innovation 52

Innovation Engagement Entertainment Events 52

Experience Investigators by 360Connext

MARCH 23, 2021

But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. If you have customers who love what you do, ensure you are proactively looking for ways to engage them. After all, your competitors could introduce the very offering which woos your customers away!

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

Experience Investigators by 360Connext

APRIL 30, 2015

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Google Doodles are delightful and engaging, but imagine the surprise when they personalized it one day for a lady's birthay!! What's a microinteraction?

Brands 266

Brands 2013 2014 Retail 266

ProProfs Chat

NOVEMBER 19, 2021

Does the administration allow you to innovate teaching methods? Event & Webinar Poll Questions. Examples of post-event survey questions : 100. On a scale of 1-10, how likely are you to recommend this session/event to a colleague? This will help you keep your social media followers engaged and interested.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. Assign predictive lead scores.

Social Media 195

Social Media Healthcare Retail Insights 195

BirdEye

MARCH 29, 2023

What if we told you that monitoring a few social media engagement metrics can make all the difference? The key to unlocking the full potential of your social media presence is to improve your engagement rates. Table of contents What is social media engagement? Why is social media engagement important for your business?

Social Media 98

Social Media Engagement Metrics Measurement 98

GetFeedback

JULY 19, 2019

Your customers are talking about you on social media, in user groups, and at events. How can we engage with our customers more? Engage your employees to understand why numbers moved up or down and not just reporting they did. Voice of the Customer results should lead to innovation around customer experience. .

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. In-store events and demonstrations can also create memorable experiences that can’t be replicated online.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Joe Rawlinson

OCTOBER 20, 2022

Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Understand how your event meets a key need?

Events 78

Events Sales User Experience Social Media 78

Experience Investigators by 360Connext

JANUARY 30, 2015

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Google Doodles are delightful and engaging, but imagine the surprise when they personalized it one day for a lady's birthay!! What's a microinteraction?

2013 252

2013 Customer Service E-support 2014 252