Joe Rawlinson

NOVEMBER 3, 2024

This is especially beneficial for high-traffic retail stores or promotional events. This added convenience enhances the shopping experience and encourages ongoing buyer engagement. This holds true no matter how or where customers decide to engage with the business. Faster processing quickly allows staff to manage more inquiries.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. CTA sits down with Whirlpool Corporation to discuss the results of their latest global survey and the state of smart home innovation. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

InMoment XI

OCTOBER 7, 2024

Smart Recommendations and Summaries Reduce time to insights and improve program engagement with coaching recommendations Let AI be your sidekick to make sense of your customer voice in seconds. These summaries can be shared across teams, helping to streamline decision-making and foster engagement across the organization.

Events 243

Events Competitive Advantage Innovation 2024 243

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. Jackie worked with Calgary Stampede (one of the biggest outdoor events in the world) for a few years as well.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

TechSee

NOVEMBER 20, 2018

Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls.

Innovation 153

Innovation Technology Call Center Insurance 153

Experience Investigators by 360Connext

MARCH 18, 2015

We read blogs, follow influencers, attend networking events, yes. These are things that help me think about the endless possibilities of innovation and experience. Innovators who create amazing technology sometimes can’t hold a conversation with another human. But then I sign up the minute I can. Here’s why. People are amazing.

Interaction 275

Interaction 2015 Innovation Fashion 275

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

CSM Magazine

NOVEMBER 25, 2024

Read on to know the future innovations in ESLs and how they will benefit businesses. This has brought about innovations such as conversational AI, augmented reality, and robotics, which are now in play in various industries. Compared to traditional paper labels, ESLs are easily updatable because they use LCD technology and e-ink.

Innovation 52

Innovation Retail E-support Technology 52

Experience Investigators by 360Connext

JUNE 15, 2015

I had the unique opportunity to be part of a small crowd of business leaders invited to a special event hosted by American Express. American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation.

2015 217

2015 Leadership Innovation 2014 217

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Just a few years ago, this kind of innovation seemed out of reach for most retailers. Let’s dive in!

Retail 144

Retail Social Media Technology Brands 144

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. This leads to innovation and better experiences for customers. . Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Experience Investigators by 360Connext

JANUARY 21, 2015

Understanding the customer journey end-to-end helps brands innovate around the experience. Virgin Atlantic is investing in many innovative ideas around how to make the transatlantic flight more of an event to experience. Some of this has to do with where the journey actually begins and ends. Don’t fool yourself!

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Need a speaker for your corporate event or conference? Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? Training, online events and webinars. ” Isn’t it time to be one of the enlightened ones? They are the visionaries.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Rotate displays often, introduce limited-time offers, or host in-store events.

Retail 52

Retail Engagement 2029 Customer Experience 52

CSM Magazine

OCTOBER 30, 2024

The sixth annual Customer Happiness Awards (CHA) were recently held at The Westin Dubai Mina Seyahi, with His Highness Sheikh Humaid Bin Khalid Al Qasimi in attendance, emphasizing the importance of recognizing companies leading in customer engagement.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

TechSee

MAY 21, 2019

By setting specific parameters around different facial reactions, educators can spot struggling students in a classroom environment, while security forces can detect individuals with malicious intent at public events. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

Innovation 137

Innovation Customer Experience Contact Center B2C 137

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CSM Magazine

OCTOBER 29, 2024

Players actively engage with the artwork by interacting with it—whether through exploration, decision-making, or problem-solving. Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles. This fosters creativity as players engage with these games.

Entertainment 105

Entertainment Culture Transportation Social Media 105

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Innovation 117

Innovation Customer Success NPS Reference 117

BirdEye

SEPTEMBER 20, 2024

The event kicked off with a fireside chat between Dave Lehman, President and COO of Birdeye, and Josh Linkner, Entrepreneur and NYT Bestselling Author. The post Birdeye View 2024: AI innovation at its finest appeared first on Birdeye Customer Experience Management. Watch our free demo to learn more.

2024 105

2024 Innovation Social Media Demo 105

eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards.

Customer Experience Professionals 157

Customer Experience Professionals CEM Customer Experience 2011 157

Experience Investigators by 360Connext

JULY 24, 2015

Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended! pic.twitter.com/q0W0mvrx8R. Sprout Social (@SproutSocial) July 22, 2015.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Studies have shown that companies that engage with customer feedback can see up to a 5-10% increase in customer retention rates.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Demo Insights Loyalty 195

TechSee

MARCH 7, 2023

Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

2023 207

2023 Contact Center Leadership Hospitality 207

CSM Magazine

APRIL 3, 2025

Transforming Customer Engagement with NFTs and Loyalty Programs Web3 platforms are leveraging non-fungible tokens (NFTs) and blockchain-based loyalty programs to reimagine customer engagement strategies: Dynamic Rewards : Traditional loyalty programs are static, often requiring customers to accrue points that may have limited value.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

ProProfs Chat

NOVEMBER 20, 2020

Did you know that engaged employees are 44% more productive as compared to just satisfied workers! Engaged employees are your best assets to grow your business. But, how to measure employee engagement to ensure maximum productivity? But, how to measure employee engagement to ensure maximum productivity?

Engagement 105

Engagement Leadership Culture Measurement 105

CSM Magazine

MARCH 14, 2025

The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. Offering flexible, personalized optionslike discounts on favorite products or novel experienceskeeps them engaged. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment.

Loyalty 52

Loyalty 2025 Loyalty Programs Omnichannel 52

inQuba

NOVEMBER 19, 2024

These wins highlight inQuba’s innovative approach to journey management and its unwavering commitment to driving meaningful customer engagement and business transformation. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

2024 52

2024 Insurance Innovation Customer Journey 52

CloudCherry

FEBRUARY 24, 2018

While creating an effective employee engagement strategy, brands must ensure that the program sticks to prime focus always. Engage your staff with surprise events every now and then, to ensure that the teams always stay motivated. Remember, employees are perhaps your most underrated innovators!

Culture 191

Culture Employee Experience Loyalty Feedback 191

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. In the digital age, a strong online presence is vital.

Events 95

Events Entertainment Transportation Workshop 95

InMoment XI

JUNE 21, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience program today! . Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here ! 5 Pieces of Advice from Our Customer Experience Speakers. #1:

Customer Experience 195

Customer Experience Workshop 2022 Events 195

Customer Bliss

MARCH 30, 2017

It engages leaders, unifies their decision-making, and creates an accountability forum. Customer engagement: This was about personalizing the experience and not delivering a one-size-fits-all CX to consumers in a time of increasing personalization. There is also this idea of “event thinking.”

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195