InMoment XI

OCTOBER 29, 2024

Positive experiences compel customers to engage with you again. They also require less marketing effort to keep them engaged compared to new customers. Even though they often engage with you, your competitors can still sway them. Convenience-loyal customers appreciate smooth and simple interactions.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Retently

NOVEMBER 29, 2024

Think about it: from the moment you meet, every glance, every word, and every interaction paints a picture. Key Takeaways First impression surveys are most effective when sent immediately after a key interaction , such as a website visit, a purchase, onboarding, or customer support. First impressions in business? Let’s break it down.

Events 120

Events Feedback Interaction E-support 120

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

Retently

OCTOBER 16, 2024

Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 As a result, people are much more likely to engage because it doesn’t feel like an additional task.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

eglobalis

AUGUST 28, 2024

Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).

Customer Experience 340

Customer Experience Events Customer Service Representative Culture 340

InMoment XI

OCTOBER 23, 2024

Customer experience in banking refers to the thoughts, opinions, and feelings customers have about every interaction with your financial institution. From visiting your physical branch to paying an electricity bill through your app, each interaction with a touchpoint contributes to a customer’s perception of your business.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 14, 2024

From long threads on X (formerly Twitter) to an Instagram influencer’s comments, online interactions are multi-platform. Analytics can show engagement trends and campaign performance. These customers engage heavily with the brand’s social media content and recommend it to their networks.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

InMoment XI

JANUARY 27, 2025

At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. Shifting the Cost Center Mindset To understand the perception of call centers as cost centers, lets start with the cold, hard math: a typical inbound customer service call costs an average of $2 per interaction.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

JUNE 30, 2022

It’s a tricky job to keep these employees engaged, but it’s possible with the right communication and action plan. . With your employees interacting with customers every day, don’t forget to ask them what they’re seeing and experiencing—chances are their insights will point to cost savings and retention opportunities.

Customer Experience 396

Customer Experience Customer Retention Events Communication 396

InMoment XI

OCTOBER 10, 2024

Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. Social media management is important because social media is one of the main ways that consumers interact with your brand. When engaging with your audience, be prepared.

Social Media 195

Social Media Management 2024 Multi-Channel 195

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Retail 144

Retail Social Media Technology Brands 144

Customer Bliss

APRIL 5, 2019

Some priorities and tactics: Email: How can email be used to generate memberships and engage your current audience? He tells that they re-designed the digital platform on the web and on the mobile app to bring content together in a unified and engaging way. Is your website truly engaging your audience? Go beyond demographics.

Engagement 213

Engagement Advertising Consumers Marketing 213

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Next, we started managing experiences, and we recognised that the total experience a customer has is a collection of moments and interactions along their journey.

Customer Experience 397

Customer Experience Culture Workshop Events 397

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

BirdEye

FEBRUARY 5, 2025

Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants. This is why maintaining a consistent and engaging social media page is no longer optional. When your content resonates, diners show up.

Social Media 104

Social Media Marketing Metrics Events 104

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Events 96

Events Feedback Insights Presentation 96

Upstream Works

SEPTEMBER 1, 2020

So, it’s important those agents feel engaged at work and are happy in their roles, with the companies they work for and the opportunities those companies make available to them. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. In fact, the two have a cause-and-effect relationship.

Contact Center 148

Contact Center Engagement Omnichannel 2019 148

SurveySensum

OCTOBER 31, 2024

80% of customers prefer to interact with brands through digital channels. Are you creating customer engagement in a digital world? What is Digital Customer Engagement? Effective digital customer engagement is driven by personalization, real-time engagement, and quick response and resolutions. But, that’s not all.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

GetFeedback

MAY 9, 2019

Customer experience is how your customers perceive their interactions with your company. We’ll go into more detail below as to why, but for now, here is our definition: Great customer experience means meeting or exceeding the expectations of your customer during all interactions with your company. What is customer experience?

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Rotate displays often, introduce limited-time offers, or host in-store events.

Retail 52

Retail Engagement 2029 Customer Experience 52

CSM Magazine

OCTOBER 29, 2024

With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Modern video games can be viewed as interactive galleries where players explore vast worlds crafted with artistic precision. This fosters creativity as players engage with these games.

Entertainment 105

Entertainment Culture Transportation Social Media 105

Retently

JANUARY 13, 2025

Key Takeaways CES is a critical metric for understanding how easy or difficult it is for customers to interact with your business. Deploy CES surveys at strategic moments, like after a support interaction or checkout, to capture honest, actionable feedback when the experience is fresh in the customers mind. NPS looks at loyalty.

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

InMoment XI

NOVEMBER 16, 2021

Below, I’ve identified three specific things you can do: Consider Doing a Census: Some CX programs still engage in sampling instead of sending survey invitations to all eligible customers. They didn’t survey customers that went to a dealership and paid for the repair/service themselves (customer-pay events). Is There a Call to Action?

Automotive 370

Automotive Hotels Events Social Media 370

Experience Investigators by 360Connext

MAY 20, 2015

This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. Need a speaker for your corporate event or conference? Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? Training, online events and webinars. The best CX leaders do, too.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Build an engaging website An engaging restaurant website combines visual appeal with practical functionality.

Social Media 97

Social Media Books Demo Events 97

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. Best practices for re-engagement email marketing. But before you get started with using email marketing for re-engagement, there are a couple of best practices to follow. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing E Commerce Customers 199

GetFeedback

FEBRUARY 12, 2019

Given this trend, it’s no surprise that customers prefer to engage with people and companies via SMS, otherwise known as text message. Companies are sending unbranded, batch and blast SMS surveys to customers, which hinders engagement. GetFeedback’s SMS Invitations. What do SMS surveys look like at GetFeedback?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

Experience Investigators by 360Connext

JANUARY 21, 2015

Virgin Atlantic is investing in many innovative ideas around how to make the transatlantic flight more of an event to experience. WHY does your customer want to interact at all? And it’s worth noting it was before we boarded the aircraft. HOW does your customer come to this conclusion? They want it all!). WHO is your customer?

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Joe Rawlinson

NOVEMBER 3, 2024

It focuses on making each interaction impactful. Companies today are leveraging a range of technologies to streamline these interactions. This is especially beneficial for high-traffic retail stores or promotional events. This added convenience enhances the shopping experience and encourages ongoing buyer engagement.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Is a customer more likely to drift away after 1 year, 2 years or after a significant change in their life or in the way they interact with the product? . Product usage is a great indicator of customer engagement.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

GetFeedback

JUNE 22, 2019

The reason that this technique is so effective is when you cut the fluff, the rest becomes far more engaging. Create short, engaging surveys that don’t take up too much of your customers’ valuable time. Any interaction or touchpoint with your customer should be on brand. 4: don’t break character for any reason.

NPS 304

NPS Net Promoter Score Feedback Brands 304

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Demo Insights Loyalty 195

CSM Magazine

APRIL 3, 2025

For example, platforms like Polygon and Avalanche provide the infrastructure for Web3 companies to offer fast, trustworthy, and cost-efficient customer interactions. Web3 loyalty programs use NFTs to offer exclusive experiences, transferable rewards, and tiered benefits that incentivize long-term engagement.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 103

Customer Engagement Engagement Net Promoter Score Metrics 103

CSM Magazine

FEBRUARY 6, 2025

An effective, yet often overlooked, strategy to deepen customer engagement is creating personalized merchandise. Encourages Repeat Engagement The emotional and practical value of personalized items strengthens the likelihood of repeat purchases. This not only rewards their loyalty but also encourages further engagement.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. Timely Engagement with AI-Triggered Campaigns Timing is everything when it comes to engaging customers.

Download 52

Download Sports Events Customer Journey 52

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. This means knowing when to listen, where to improve, and how to turn interactions into growth opportunities.

Retail 109

Retail NPS Touchpoint Feedback 109