Alida

OCTOBER 4, 2016

To get the most business value out of your online communities, you must work to keep members engaged. Member and customer engagement was a hot topic at our Customer Intelligence Summit in Chicago this year. Boredom is the enemy of engagement. More recently, however, it’s embraced other innovative engagement activities.

Engagement 250

Engagement Entertainment Insights 2016 250

InMoment XI

NOVEMBER 18, 2024

If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused. This reveals where they may encounter friction, drop off, or engage. It sheds light on preferred products, purchasing frequency, and typical customer journeys.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Customer Bliss

NOVEMBER 19, 2015

Four ways you engage leaders and the organization in the Customer Room: 1. You present the visual depiction of customer growth or loss. The outcome of the growth or loss of your customers and their few key behavioral actions showing growth or diminishment of engagement and bond. Month 3: recommendations for actions and budget.

Engagement 205

Engagement ROI Leadership Customers 205

TechSee

DECEMBER 11, 2024

Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts.

2024 109

2024 2025 Omnichannel Social Media 109

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. The first several months included this foundational research, including some innovative research on co-creation programs with customers.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 428

Customer Experience Social Media 2024 B2B 428

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. Storyboards and storytelling can be very helpful if you have an opportunity to present findings. . This leads to innovation and better experiences for customers. . They are change agents.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

Customer Bliss

NOVEMBER 29, 2018

Antoinette has held her CCO position for over 4 years now, and while in this role, her executive director told her she needed to figure out how to engage the people who are newly covered. How do you do this and engage customers as a healthcare provider? This was a big first step of engagement. million people in the state.

Chief Customer Officer 195

Chief Customer Officer Engagement Call Center Leadership 195

One Millimeter Mindset

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Because the clients who helped you get to where you were yesterday may not have the capacity for innovative transitions. Five questions for moving one millimeter forward towards an innovative client retention strategy. Contact me here.

Customer Retention 126

Customer Retention Innovation Leadership Sales 126

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Just a few years ago, this kind of innovation seemed out of reach for most retailers. Let’s dive in!

Retail 144

Retail Social Media Technology Brands 144

Experience Investigators by 360Connext

APRIL 16, 2015

We’ve come to accept the incredible pace of innovation. If you like the picture presented, you swipe one way, and if you don’t like the picture, you swipe another. Blog Customer Experience customer service Featured Innovation Podcast User Experience Design linkedin mobile retail technology User experience UX'

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

One Millimeter Mindset

JANUARY 28, 2021

How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. Are You Managing Teams for Innovation or Stasis? Do You Collaborate or Dominate Team Meeetings?

Innovation 120

Innovation 2021 Leadership Consulting 120

One Millimeter Mindset

AUGUST 24, 2022

Or are you doing the best possible job being purposefully present? I learned all about being purposefully present – which means not having any of the right questions or answers at all – from a 6-year old a few years ago. This focus can impede your being purposefully present in bringing out the best in others as well as yourselves.

Presentation 100

Presentation Sports Leadership Innovation 100

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CSM Magazine

NOVEMBER 25, 2024

By introducing polls or quizzes during shows, listeners are encouraged to engage actively. By incorporating these features, passive listeners can turn into participants, enriching the overall radio broadcasting experience with lively engagement.

2024 52

2024 Innovation Social Media Entertainment 52

CSM Magazine

MARCH 4, 2025

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement.

2025 52

2025 Events Connections Innovation 52

ShepHyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. The Interplay of Employee Engagement and Customer Experience It’s important to identify the difference between customer experience and employee engagement. In their 2009 meta-analysis presented by Gallup, Harter et al.

Engagement 145

Engagement 2009 Employee Experience Loyalty 145

Experience Investigators by 360Connext

AUGUST 17, 2021

But whatever you call yourselves, running effective meetings that keep the team engaged, excited, and working together is key to your success. Part of developing a CX Charter is identifying the right people to attend and engage at meetings. Innovations and Forecasting. So how do you run better CX meetings? Invite your team.

Customer Experience 364

Customer Experience Net Promoter Score Customer Journey Document 364

Customer Bliss

OCTOBER 6, 2015

Practice “experiential listening” by bringing customers to life through videos, engaging personally in listening sessions, or having employees step through the tasks of customers (such as signing up for accounts, buying a product, filling a claim, etc.). The goal is to take customers off the spreadsheet and see a human behind the numbers.

Social Media 236

Social Media Feedback Presentation Call Center 236

C3Centricity

DECEMBER 10, 2024

The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. Coresight Research ) Interactive content gets 2x more engagement than static content.

2025 108

2025 Consumers Competitive Advantage 2024 108

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. Connect engagement to communications Record your calls! Nearly 30% are not using AI at all, but they’re excited about new ideas for usage.

Innovation 101

Innovation Call Recording Customer Success Government 101

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Innovation 117

Innovation Customer Success NPS Reference 117

Experience Investigators by 360Connext

DECEMBER 4, 2014

And the entire experience is, for the most part, lacking much innovation. They care about how they present the survey to patients. As the patient leaves the appointment, they are presented with a touch screen of options just as they’re feeling warm and cared for by the wonderful doctors and nurses.

Healthcare 234

Healthcare Hospitality Social Media Insurance 234

Experience Investigators by 360Connext

DECEMBER 10, 2015

It was a privilege to present at the recent Next Generation Patient Experience conference. I had never attended a conference solely focused on healthcare, so I learned a lot about what innovative healthcare systems are doing to improve the patient experience. There are definite best practices, but there are still a lot of unknowns.

2016 157

2016 Healthcare Definition Consulting 157

ShepHyken

JULY 7, 2023

He writes about how using mobile apps can enhance customer engagement. At the present time, Google Play and App Store both have over 4.4 This has led businesses to mobile application development in order to attract more users and provide high-quality engagement. The increase in the engagement rate increases the conversion rate.

Customer Engagement 118

Customer Engagement Engagement Social Media Customer Satisfaction 118

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

InMoment XI

NOVEMBER 30, 2023

Engage with Your Audience: Build strong relationships with your audience through active engagement. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Employee Engagement Your employees are integral to your brand’s reputation.

Brands 284

Brands Management Multi-Channel Social Media 284

TechSee

AUGUST 15, 2021

One innovative way that has already been proven to drive efficiency and cut warranty costs is visual assistance. Visual assistance refers to a live video engagement between the OEM and dealer needing assistance. Using Visual Assistance as a Solution to Successful Warranty Cost Management. What is Visual Assistance?

Management 207

Management Contact Center B2B Innovation 207

CSM Magazine

OCTOBER 29, 2024

Players actively engage with the artwork by interacting with it—whether through exploration, decision-making, or problem-solving. This fosters creativity as players engage with these games. Thanks to these communities and cooperative efforts, many games remain relevant and engaging over time.

Entertainment 105

Entertainment Culture Transportation Social Media 105

GetFeedback

APRIL 18, 2019

The data you collect can be used to further refine your CX processes and bring innovation to your brand. Alternatively, your customer support page should always be present in the navigation bar and/or footer of your website for added clarity. Greater brand authority. No business acts as a solitary entity in any given industry.

Customer Experience 274

Customer Experience Omnichannel Customer Centricity Customers 274

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Reason #3: Network With Your Peers Engage with over 200 seasoned CX professionals representing the foremost brands in the region. Get ready to gain invaluable knowledge, gain fresh perspectives, and stay ahead of the curve.

2023 195

2023 Workshop 2024 Events 195

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Customer Bliss

AUGUST 29, 2017

Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. Her true passion is creating innovative approaches to customer experience, employee engagement and omnichannel marketing, transforming them into both human-centered and results-oriented programs. About Rhonda.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

InMoment XI

NOVEMBER 20, 2023

Another way AI is changing the customer experience realm is the detection of customer feedback themes to condense the main issues facing customers and present them back as valuable insights to improve. Satisfied customers are more likely to remain loyal and continue their engagement with the brand.

Customer Experience 243

Customer Experience E Commerce E-support Social Media 243

Experience Investigators by 360Connext

JUNE 8, 2021

To look for clues for the future, it’s vital to understand their present reality. Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas. If you don’t, then collect whatever feedback you can from inputs like social media and product reviews.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. In other words, a company’s virtual assistant needs to be present across all channels.

Multi-Channel 207

Multi-Channel Contact Center Touchpoint Customer Centricity 207