ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Customers who were highly active and engaged prior to COVID-19, may now be experiencing something completely different. It’s a new avenue for their customers to stay engaged and connected to their local community. How can we keep them engaged?

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Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

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Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

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Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

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2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

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Marketing Healthcare Webinar Roadmap 108

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full. What do you recommend?

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Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

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Gainsight

FEBRUARY 29, 2024

That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM. Prioritize sharing customer engagement and health score data wherever you engage with partners. The Power of Partnerships The biggest asset partners bring to SaaS vendors is trust.

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Customer Success Webinar Roadmap Customers 52

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Now that you know who your at-risk customers are, it’s time to take action to not only keep them from leaving, but keep them truly engaged with your brand. Product usage is a great indicator of customer engagement.

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Customer Journey Mapping Customer Journey E-support Customers 297

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage !

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ChurnZero

SEPTEMBER 27, 2024

Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow. You can find out more about outcomes based customer success, and watch the webinar in full, here. What if you customer doesn’t engage? What if they don’t refer to the flyer you sent?

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Customer Success Roadmap Sales Customers 52

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Optimize the way you are engaging customers but do it at lower total cost of ownership.

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Contact Center 2023 Average Handle Time Roadmap 52

InMoment XI

OCTOBER 10, 2023

They are the magnifying glass that reveals the finer details of how a business engages with its customers. Metrics like response time to online reviews , engagement rate, and sentiment analysis on platforms like Twitter, Facebook, and Instagram provide invaluable insights into customer perceptions and service quality.

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Metrics Net Promoter Score Customer Service Effort Score 195

Lithium

AUGUST 3, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now.

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Talkdesk

DECEMBER 1, 2020

Evaluating core areas and mapping the stages of CX maturity At Talkdesk, we’ve engaged with thousands of CX leaders and learned that every brand falls into a defined CX maturity level. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

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Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something. iHeart Radio.

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Roadmap Sports Metrics Webinar 59

Lithium

DECEMBER 6, 2022

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION It’s clear that travel brands need to expand their reach into new customer engagement methods, but what might be the best path to accomplish this? Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

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Lithium

MARCH 2, 2021

The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros. Titans will be rewarded for their continued engagement with Khoros with a wide range of networking opportunities for personal and professional advancement and increased access to Khoros' resources.

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Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

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ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

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ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. We also engaged in a great Q& session with Jackie that we wanted to re-share with you. Q&A Recap.

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Customer Success Roadmap Webinar Customers 66

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Webinars & Events Some event areas are limited to Khoros customers only.

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Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Hospitality-Brands-Facing-the-Pressure-with-Digital-Solutions With only a handful of support and engagement channels, travelers have been left on hold for hours. Available On-demand.

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Roadmap Travel Hospitality Social Media 52

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success.

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GetFeedback

JULY 19, 2019

According to McKinsey, including your employees in customer experience design can boost their engagement by up to 20%, which boosts customer satisfaction rates. They’re giving you a roadmap to fix whatever it is that ails your business. The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

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Lithium

JANUARY 8, 2021

Did you participate in an engaging discussion recently that you want to share? Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Comment below!

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ChurnZero

AUGUST 18, 2020

Yet, despite this new mutual-success dependency, many businesses still rely on traditional customer engagement approaches. That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. If you missed the webinar, you can watch it on demand. . Q&A Recap.

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Customer Engagement Engagement Customer Success Reference 98

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers.

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PeopleMetrics

JANUARY 24, 2022

We offer point-in-time and regular pulse checks to assess the engagement of your employees and to ensure they are delivering the best possible experience to your customers. Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. Fire away those ad hoc surveys!

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Lithium

JANUARY 7, 2021

This group was created to share content, best practices, and collaborate on ways to handle digital customer engagement during crises like the COVID-19 Coronavirus pandemic. Want to share an engaging discussion you participated in last month? Missed out on our recent Khoros Roadmap Webinar? Atlas Blogs.

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Webinar Roadmap Government 2020 52

Innovative CX

MARCH 24, 2023

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you a FREE CX strategy for your organization and a roadmap to achieve it. Engage your customers by talking with them not surveying them. So, there it is.

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Customer Service Webinar 2020 Roadmap 52

Lithium

SEPTEMBER 6, 2022

It’s still being tested and tinkered with to find the best method to engage with customers in real-time while still remaining relevant. Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. Available On-demand.

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Roadmap Events Webinar Blog 52

Gainsight

DECEMBER 8, 2022

Using Gainsight Journey Orchestrator, Salesforce, Calendly, and group webinars, the company was able to convert its drawn-out and highly personalized onboarding journey into a standardized, templated digital journey. Utilize Zoom for customer engagement upon request with on-the-spot how-tos driven through Loom.

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ClientSuccess

MARCH 28, 2023

If a customer aims to attain a specific adoption percentage, every stage of the customer journey should emphasize adoption and engagement on the platform. Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements.

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Management Webinar Customer Journey Roadmap 52

Lithium

MAY 4, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. Webinars & Events. Engaging Atlas Discussions. Register Now.

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2021 Webinar Events Social Media 52

Innovative CX

JUNE 22, 2021

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. Engage your customers by talking with them not surveying them. So, there it is.

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Customer Experience Webinar Roadmap Customer Expectations 69

ClientSuccess

NOVEMBER 22, 2021

Customer Engagement. Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts. Customer marketing programs can be instrumental in supporting Voice of Customer initiatives, in addition to: Usage Data. Support Tickets. Social Media.

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