Talkdesk

DECEMBER 1, 2020

Evaluating core areas and mapping the stages of CX maturity At Talkdesk, we’ve engaged with thousands of CX leaders and learned that every brand falls into a defined CX maturity level. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

InMoment XI

OCTOBER 10, 2023

They are the magnifying glass that reveals the finer details of how a business engages with its customers. Metrics like response time to online reviews , engagement rate, and sentiment analysis on platforms like Twitter, Facebook, and Instagram provide invaluable insights into customer perceptions and service quality.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

Roadmap 58

Roadmap Webinar Document Definition 58

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. We also engaged in a great Q& session with Jackie that we wanted to re-share with you. Q&A Recap.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

ChurnZero

AUGUST 18, 2020

Yet, despite this new mutual-success dependency, many businesses still rely on traditional customer engagement approaches. That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. If you missed the webinar, you can watch it on demand. . Q&A Recap.

Customer Engagement 98

Customer Engagement Engagement Customer Success Reference 98

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. To benefit from CX Intelligence and future developments, here are five ways to engage with the fully blended Calabrio: 1. One company, one brand, one website.

Brands 88

Brands White Paper Social Media Webinar 88

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

2021 52

2021 Roadmap Webinar B2C 52

PeopleMetrics

JANUARY 24, 2022

We offer point-in-time and regular pulse checks to assess the engagement of your employees and to ensure they are delivering the best possible experience to your customers. Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. Fire away those ad hoc surveys!

B2B 90

B2B Roadmap B2C Hotels 90

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Benchmark: Product Roadmapping With Product Experience Data.

2023 52

2023 Roadmap Webinar Metrics 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Webinars & Events Some event areas are limited to Khoros customers only.

2024 52

2024 Social Media Roadmap Webinar 52

Wootric

MARCH 15, 2020

Guneet Singh, Director of Customer Experience programs at Docusign, spoke about this in a recent Voice of the Customer webinar. He looks for champions among his promoters who have a common pain point, and then brings them together in councils that engage with DocuSign’s product team.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success.

Roadmap 41

Roadmap Workshop Webinar 2021 41

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. To benefit from CX Intelligence and future developments, here are five ways to engage with the fully blended Calabrio: 1. One company, one brand, one website.

White Paper 76

White Paper Social Media Webinar 2020 76

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

2021 52

2021 Roadmap Webinar Leadership 52

COPC

MAY 31, 2022

They also merit increasing employee engagement initiatives. Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. Certification provides a roadmap for reconstructing processes and preparing for change. are the latest updates.?. Reduces operational costs.

Customer Experience 101

Customer Experience Contact Center Consulting Metrics 101

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. By automating redundant tasks, CSMs can spend more time engaging with customers and identifying risks and expansion opportunities.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Alida

NOVEMBER 8, 2017

Enjoying how you engage with a person or company is what drives you to maintain that relationship. What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Why would it be any different in a business setting?

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Lithium

JUNE 4, 2024

Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Khoros Fresh Features Product Release & Roadmap Webinar Tuesday, June 25 - 10am CT Learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Community Aurora 24.04

2024 52

2024 Webinar Roadmap Events 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Innovative CX

JUNE 22, 2021

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. Engage your customers by talking with them not surveying them. So, there it is.

Customer Experience 69

Customer Experience Webinar Roadmap Customer Expectations 69

Avaya

APRIL 10, 2019

It can measure customer sentiment and success, engage customers, assist agents to serve customers, and much more. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. AI is finding a comfortable home in the contact center.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

Lithium

AUGUST 3, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now.

2021 52

2021 Webinar Events Download 52

Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something. iHeart Radio.

Roadmap 59

Roadmap Sports Metrics Webinar 59

Lithium

JUNE 7, 2022

Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September. Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. TikTok Webinar: How to Rock the Tok, Thursday, June 16 Save your spot.

Social Media 10

Social Media Webinar Roadmap Entertainment 10

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Adoption may occur on the customer’s initiative or be prompted by proactive client engagement strategies such as in-app messages and email links to tutorials. B2B Customer Journey Touchpoints: A Guide for CS Teams. Blog content.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

8x8

DECEMBER 3, 2018

Even if you know customer service is important, not everyone has a clear roadmap for improvement. Evaluate post-engagement surveys and find your average rating. Communications technologies can help you first, identify key areas for improvement and second, help you create a roadmap for better customer experience.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full. What do you recommend?

Sales 52

Sales Customer Success Webinar Tourism 52

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Optimize the way you are engaging customers but do it at lower total cost of ownership.

2023 52

2023 Contact Center Average Handle Time Roadmap 52

Gainsight

APRIL 17, 2019

I meet with one to two feature teams a week to review their recent progress and the roadmap. Whenever I’m talking to my Marketing team about a conference or webinar, we always know that the most important ingredient is the client presenting. In this case, I can see our CTO, Mickey, is actively using our Engagement feature.

Presentation 79

Presentation B2C Roadmap Webinar 79

Lithium

MARCH 2, 2021

The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros. Titans will be rewarded for their continued engagement with Khoros with a wide range of networking opportunities for personal and professional advancement and increased access to Khoros' resources.

2021 52

2021 Webinar Roadmap Blog 52

NetBase

OCTOBER 12, 2018

We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Engagement. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. Relative Engagement. Here are some highlights surrounding each: 1.

Social Media 49

Social Media Metrics Webinar Airlines 49