eglobalis

SEPTEMBER 19, 2024

While many companies focus on strategy, technology, and financial investment as the cornerstones of success, the critical yet often overlooked factor is the engagement and empowerment of employees. Aligning employees’ personal values with the organization’s mission is crucial for maintaining this engagement.

Customer Experience 299

Customer Experience Leadership Innovation Workshop 299

ShepHyken

DECEMBER 17, 2024

Whether they know it or not, customers want to feel like youre engaged and care about them. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Just be nice! A smile and a positive attitude go a long way. Show Respect!

Customer Service 118

Customer Service Customer Confidence Fashion Workshop 118

Experience Investigators by 360Connext

APRIL 14, 2020

The more we can define our customer persona, the more we can engage our teams to show her empathy as we do our best to step into her shoes. Workshop virtually. Just like an in-person workshop, there are virtual whiteboards and sticky notes to create in-real-time with the group. Consider ways to keep up engagement.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

eglobalis

SEPTEMBER 11, 2024

When employees are engaged, empowered, and aligned with the company’s mission, they are more likely to go above and beyond in meeting customer needs, often coming up with creative solutions to enhance the customer journey. Leadership commitment is also vital; without it, the momentum for innovation can quickly wane.

Innovation 451

Innovation E-support Culture Customer Centricity 451

InMoment XI

OCTOBER 23, 2024

With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service. Regular communication helps build trust and keeps customers engaged with your services. Leverage and emphasize community engagement. Proactively communicate with customers.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

DECEMBER 19, 2022

Journey mapping workshops help you predict and plan for changes in customer behavior, so while your competitors are scrambling to adapt, you’re prepared to meet the evolving needs of the market. DIY Surveys are a great way for brands to create and design unique surveys that engage targeted audiences through a multichannel approach.

Touchpoint 370

Touchpoint Feedback Workshop Customer Journey 370

SAP Customer Experience

SEPTEMBER 28, 2022

Virtual November 02, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Sustainability within SAP Premium Engagements’ taking place virtually on November 02, 2022. Please find the current agenda here. Sustainability is one of the most talked about subject across the globe.

Workshop 81

Workshop 2022 Innovation Engagement 81

Experience Investigators by 360Connext

NOVEMBER 12, 2014

When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. Blog Customer Engagement Customer Experience Featured brand identity consulting customer engagement experimental marketing linkedin targeted marketing'

Brands 259

Brands Hotels Consulting Workshop 259

InMoment XI

OCTOBER 20, 2022

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success! Frontline employees need strategic communication.

Customer Experience 397

Customer Experience Culture Workshop Events 397

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Schedule a Touchpoint Discovery Workshop or let our Customer Experience Investigation™ team micromap the journey. Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. Need help uncovering the broken parts of your SaaS experience? Company What can we help you with?

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

Experience Investigators by 360Connext

FEBRUARY 9, 2018

If you’d like to put this power in your team’s hands and turn your whole organization into a customer-focused powerhouse, why not have a workshop to help them understand the mindset, approach, techniques, and many unconventional ways to get more ROI from a living customer journey map? And, it’s fun!

Touchpoint 207

Touchpoint Customer Journey Mapping Workshop Customer Journey 207

Experience Investigators by 360Connext

FEBRUARY 3, 2020

According to a study by Happier : Only 30% of American employees feel engaged at work and those who aren’t engaged are more likely to miss work, negatively influence their co-workers, and drive customers away. Many other studies show that happy, engaged employees perform better and stick around longer. On-site CX Workshops.

Workshop 197

Workshop Healthcare Sales Financial 197

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 Let’s explore the key reasons why they lead to higher engagement, integrate seamlessly into workflows and collect feedback without being intrusive: 1. The recipient can choose to engage with it at their own pace, without feeling pressured.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

Beyond Philosophy

OCTOBER 4, 2024

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage. As a facilitator, it’s vital to approach the workshop without a predefined answer or outcome in mind.

Workshop 97

Workshop Books Innovation Connections 97

CloudCherry

JULY 23, 2019

You’ve completed an energizing workshop and designed a powerful journey map visual. You’ll need to engage stakeholders from across the business, even people whose functions don’t directly touch customers. New regulations can impact how you do business and how customers engage with you. What’s next?

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

ShepHyken

DECEMBER 22, 2024

How to Leverage GenAI for Enhanced Customer Engagement by John Dubois (EY) GenAI is transforming content creation, distribution and consumption, driving consistent and engaging customer interactions. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops.

Article 77

Article 2024 2025 Customer Service 77

ShepHyken

OCTOBER 27, 2024

Engage, Delete, Ignore or Snub? Should they engage with every post or focus on resolving issues privately? Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Topics include automation, personalization, 24/7 support, and more.

Article 80

Article Customer Service Social Media 2024 80

ShepHyken

OCTOBER 22, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 89

Customer Service Workshop Customer Service Training Customers 89

Experience Investigators by 360Connext

MAY 19, 2015

I attended a workshop from a large organization well known for journey mapping. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Journey Mapping 234

Customer Journey Mapping Customer Journey Workshop Social Media 234

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.

2023 195

2023 Workshop 2024 Events 195

ShepHyken

DECEMBER 9, 2024

With customers expecting consistent personalization across channels, proactive engagement and the flexibility to control their own narrative, brands must respond by leveraging AI-driven insights and omnichannel capabilities that offer deeper connections. Connect with Shep on LinkedIn.

2024 74

2024 Article 2025 Customer Service 74

ShepHyken

FEBRUARY 16, 2025

How To Use a Customer Engagement Model That Builds Loyalty by Shopify (Shopify) Brand affinity doesnt form overnight. Make the most of each one by developing a customer engagement strategy for every step of their journey. The same thing is happening with customer engagement. In the authors words, Personalization wins loyalty.

2025 80

2025 Article Customer Service Loyalty Programs 80

Optimove

JULY 12, 2021

That’s why customer engagement must become an essential KPI for every business that cares about loyalty and lifetime value. So, how do you make sure your company is delivering top-notch customer engagement strategies that work? Customer engagement reflects the depth of the emotional connection a customer has with your brand.

Customer Engagement 98

Customer Engagement Engagement B2C Workshop 98

ShepHyken

MARCH 25, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

2012 80

2012 Magazine Workshop Customer Service Training 80

ShepHyken

FEBRUARY 18, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 101

Customer Service Workshop Customer Service Training Customers 101

ShepHyken

FEBRUARY 9, 2025

Fresh Ideas to Spark Customer Engagement by Dan Pratt (Call Centre Helper) Customer engagement is critical to maintaining a loyal customer base, but achieving this consistently is a challenge! Over the years, CX has evolved with new ideas, enhancements, and technology that drive a better experience and engagement.

2025 74

2025 Article Customer Service Sports 74

ShepHyken

OCTOBER 13, 2024

Reviews — and Businesses’ Responses — Build Customer Trust, Study Finds by Kristen Doerer (CX Dive) The outsized impact of reviews is one of the reasons some businesses are looking to engage with customers’ good, bad and middling reviews. My Comment: Reviews are important to the customer experience. Connect with Shep on LinkedIn.

Article 70

Article 2025 Customer Service 2024 70

ShepHyken

NOVEMBER 18, 2024

Try These 5 Ways to Inspire Them by James Henderson (Entrepreneur) Whether you’re just beginning to cultivate your network or seeking ways to deepen engagement with existing customers, these five strategies are instrumental in enhancing customer satisfaction, fostering loyalty and ensuring lasting relationships. Want Loyal Customers?

Article 74

Article Customer Service 2024 2025 74

Experience Investigators by 360Connext

JUNE 9, 2015

Driven by client objectives and inspired by bold vision, Stan creates custom keynotes, workshops, and programs that are memorable and on brand, inspiring businesses to become REMARK-able by design. He works with senior leaders to focus on meaningful differentiation to win the hearts of both employees and customers.

Customer Experience 292

Customer Experience Net Promoter Score Hotels 2011 292

CloudCherry

SEPTEMBER 9, 2019

True customer focus isn’t a strategy—it’s a way of being.

B2C 186

B2C Workshop B2B Employee Experience 186

Customer Bliss

AUGUST 9, 2018

Top executives are invited to come into the space and hold meetings and workshops. Some even host “fireside chats,” increasing their engagement with the room. Whenever meetings and workshops are hosted, the room supports the idea of understanding and focusing on the customer and who they are. What worked and what was the value?

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

ShepHyken

OCTOBER 20, 2024

It uses AI to process a vast array of your engagement data, including the songs, podcasts, and audiobooks you’ve listened to, when you listened to them, and what led you to them. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 77

Article 2024 Customer Service 2025 77

ShepHyken

OCTOBER 3, 2023

Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. It is this: The customer is NOT always right. …

Workshop 159

Workshop Customer Service Training 2021 Customers 159

ShepHyken

JANUARY 12, 2025

The narrative is changing from transactional encounters to continuous, engaging dialogues powered by AI. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Were at the forefront of a revolution that redefines the very essence of customer relationships.

2025 74

2025 Article Magazine Customer Service 74

ShepHyken

DECEMBER 29, 2024

The list is really a reminder of the type of person we want to engage with our customers. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. The list starts with Active Listening and ends with a more motivational concept, an Optimistic Mindset.

Article 74

Article 2025 Customer Service 2024 74

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. This means communicating often and earnestly. Share what is next as you improve the journey!

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

CSM Magazine

OCTOBER 30, 2024

Acknowledge their points: Use affirmations like “I see” or “I understand” to show you’re engaged. Leverage AI Interactive Avatars Why it matters: AI interactive avatars can enhance customer engagement by providing immediate, personalized responses and support.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52