Alida

OCTOBER 18, 2016

The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries. Millennial marketing is so last year…. Here are 20 Generation Z statistics from our study. Download the report for more stats and insight on Gen Z.

Travel 279

Travel 2010 Fashion Hotels 279

Thematic

OCTOBER 30, 2024

Continuous product innovation VoC analysis provides a constant feedback loop, offering businesses insights that inform product development and innovation. Efficient and accurate market research Traditional market research methods can be time-consuming and costly. Take Apple, for example.

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. Bottom Line Up Front Successful hotel marketing isn't just about showing up. 10 actionable social media strategies to elevate your hotels online marketing Want your hotel to stand out?

Social Media 52

Social Media Hotels Marketing Travel 52

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail 2020 Innovation Entertainment 76

TechSee

MAY 15, 2018

All eyes were on the smart home market in 2017. Tech giants are all clamoring to get in on the action with Google Home , Apple HomeKit , Amazon Echo and Samsung SmartThings creating buzz, and new smart devices flooding the market at a dizzying rate. While the connected home market is growing steadily, it certainly has not exploded.

Marketing 111

Marketing Wireless 2017 2016 111

CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. In a highly competitive market, exceptional customer support becomes not just a feature but a necessity. However, what sets one platform apart from another often boils down to customer service.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

Optimove

NOVEMBER 15, 2022

As ever-increasing numbers of this generation complete higher education and take their first steps into the workforce, mobile marketers without a robust Gen Z-focused strategy won’t make it. In marketing it’s always a good idea to start with the customer and personalize every possible touchpoint. Tip #4: Make it innovative.

Engagement 105

Engagement Marketing Social Media Entertainment 105

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Market Research Companies use text mining to analyze consumer opinions and market trends.

Social Media 195

Social Media Document Contact Center Insights 195

Experience Investigators by 360Connext

APRIL 30, 2015

Many brands do a great job at showing their unique personality through marketing, and throughout the customer journey. They should enlighten, entertain or educate. Our Microinteraction of the Month comes from Stan Phelps of 9INCH Marketing who captured a rather unfortunate microinteraction that might offend customers.

Brands 266

Brands 2013 2014 Retail 266

Experience Investigators by 360Connext

JANUARY 30, 2015

Mariano’s , owned by the larger Roundy’s organization, moved into the Chicago market a few years ago and continues to gain fans. They should enlighten, entertain or educate. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service!

2013 252

2013 Customer Service E-support 2014 252

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. 150+ marketing activities. Innovation. Entertainment. 90+ sales activities. • 80+ commerce activities. •

2018 94

2018 Customer Experience Entertainment Events 94

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive.

2019 78

2019 Innovation Entertainment Consumers 78

Experience Investigators by 360Connext

OCTOBER 1, 2014

They should enlighten, entertain or educate. Our Microinteraction of the Month comes from Stan Phelps of 9INCH Marketing who captured a rather unfortunate microinteraction that might offend customers. These small moments matter. Not disappoint like this one. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Oct 01, 2013.

2013 274

2013 E-support 2014 Social Media 274

Currency Alliance

OCTOBER 12, 2020

Today, I am not going to teach you the basics of loyalty marketing. Markets evolve because they are ecosystems. Mankind has an advantage on our planet because of our level of intelligence and ability to innovate fairly quickly. Innovation in markets has been going on for centuries. This is not a beginner’s class.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. Sotheby’s Has Even Bigger Problems. The Wall Street Journal) The Scrub Daddy Sponge Has a Cult Following.

2024 143

2024 Magazine Entertainment Workshop 143

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. This has accelerated the brand’s ability to bring new capabilities to market. Great minds think alike—even fierce competitors.

Apparel 153

Apparel Retail Innovation Entertainment 153

Alida

OCTOBER 23, 2017

Consumer feedback informed numerous aspects of the product’s marketing campaign, including its final packaging, tagline and logo. But Bauer Media, an entertainment network of iconic, multi-platform brands, has figured out a way of doing that. Calculate the opportunity. For us, ROI equals speed,” said Chen.

ROI 153

ROI Customer Relationships Insurance Advertising 153

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. Brands can also incorporate entertaining activities to engage the customer. See what’s trending before making the big decision.

Apparel 152

Apparel Customer Experience Retail Sales 152

C3Centricity

JUNE 28, 2018

What does a Head of Marketing (CMO) do in their average four-year tenure to ensure that they keep their job for longer? A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Let’s start at the beginning; marketers, what opportunities are there so that you can keep your job? Why is this?

Marketing 99

Marketing Brands Information ROI 99

Beyond Philosophy

FEBRUARY 10, 2020

Treating your customers well and giving them what they want is at the heart of every sales manager’s action and marketing department’s message. . Innovation to imitation is down to weeks. New Sales Growth: This area includes increases in sales, market share, or new customer acquisition.

2020 172

2020 Hospitality Return on Investment Telecommunications 172

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. 89% of marketers are using social media to advertise. That number is set to increase.

Innovation 73

Innovation Brands Social Media Advertising 73

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 74

Technology Marketing 2017 Social Media 74

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. ” Brandon Wilkes, Digital Marketing Manager, The Big Phone Store.

2020 52

2020 Innovation Entertainment Social Media 52

C3Centricity

MARCH 12, 2024

With millions of websites vying for our customers’ attention, driving high-quality traffic that converts into loyal customers requires more than a scattergun approach to marketing. Well, at least that means that nothing has changed for marketing, doesn’t it?! HubSpot is a prime example of content marketing done right.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Let’s start at the beginning; marketers, what opportunities are there so that you can keep your job?

Marketing 91

Marketing Brands Information ROI 91

Experience Investigators by 360Connext

OCTOBER 31, 2014

They should enlighten, entertain or educate. Our Microinteraction of the Month comes from Stan Phelps of 9INCH Marketing who captured a rather unfortunate microinteraction that might offend customers. Blog Customer Engagement Featured Microinteraction of the Month call-to-action conversion CTA linkedin marketing sales'

2013 197

2013 E-support 2014 Social Media 197

Optimove

JULY 31, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: In this blog post, gain insights from expert marketers about five pillars to create effective strategies that boost customer retention. Marcel Martins , Head of Digital at Grupo Soma, a leader in the Brazilian fashion industry.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. Contextual solutions offer marketers the opportunity to engage with their audience in brand-suitable and relevant environments that complement their lives, not disrupt them.

Consumers 98

Consumers Entertainment Fashion Customer Centricity 98

SurveySensum

OCTOBER 28, 2024

When revenue starts to drop, traditional sales and marketing KPIs might give you a heads-up—but they fall short when it comes to explaining why. Product Development: Data-Driven Innovation You’ve just launched a highly anticipated feature, and then all of a sudden you have a tanked NPS. That’s where NPS KPI shines.

NPS 52

NPS Loyalty Demo Customer Satisfaction 52

SurveySensum

NOVEMBER 1, 2024

Competitive Advantage Customers who stick with your brand support your position in the market and reduce price sensitivity. To check loyalty, track things like market share, price concerns, or customer satisfaction. Over time, loyal customers keep coming back; you don’t have to spend a fortune to find new customers.

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

ShepHyken

JUNE 6, 2017

Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. You must have a culture of innovation. Bryan is also a professional marketing keynote speaker. Present a Big Idea. Give the “How to’s.”.

Customer Centricity 96

Customer Centricity Entertainment Books Presentation 96

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). To improve innovation, double your experiments. Drive insight-led innovation. “In

Chief Customer Officer 133

Chief Customer Officer Leadership Innovation Books 133

TechSee

JULY 31, 2019

The market is expected to grow from USD 10.9 As is the case with many military innovations, technology transfer is now benefiting a broad range of industries. An increased need for automation and a growing demand for vision-guided robotics and other industry-specific systems are driving massive adoption of Computer Vision applications.

Automotive 149

Automotive Healthcare Retail Transportation 149

Second to None

JUNE 21, 2018

The Importance of Content Marketing. Content marketing is frequently used to make certain the target audience sees exactly what they want. There are important guidelines for content marketing and the old views should be eliminated. There are a wide range of formats effective for content marketing. The Variety of Formats.

Loyalty 61

Loyalty Consumers Marketing Social Media 61

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts. What is Natural Language Processing? million global participants.

Insights 195

Insights Social Media Net Promoter Score Events 195