Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail 2020 Innovation Entertainment 76

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

Entertainment 52

Entertainment Sports Online Experience Events 52

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Social Media 2010 Presentation 40

Second to None

SEPTEMBER 20, 2018

They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. How mobile-first indexing can impact your customer experience.

Customer Experience 54

Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

2021 45

2021 Events Social Media 2013 45

C Space

APRIL 17, 2020

AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences. We know times are tough for travelers,” said the company.

2020 52

2020 Brands Hospitality Hotels 52

CSM Magazine

FEBRUARY 18, 2025

The research highlights that online experiences consist of multiple dimensions rather than a one-dimensional flow of information. 2 Entertainment Entertainment focuses on the emotional appeal of the product page. It is not simply about providing information but about making the browsing experience enjoyable, i.e. fun.

Customer Experience 52

Customer Experience Entertainment Consumers Reference 52