SurveySensum

NOVEMBER 1, 2024

Customer loyalty often looks at buying again because of rewards or sales, but brand loyalty goes beyond that. Competitive Advantage Customers who stick with your brand support your position in the market and reduce price sensitivity. To check loyalty, track things like market share, price concerns, or customer satisfaction.

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. Bottom Line Up Front Successful hotel marketing isn't just about showing up. 10 actionable social media strategies to elevate your hotels online marketing Want your hotel to stand out?

Social Media 52

Social Media Hotels Marketing Travel 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. The real estate industry thrives on visual content and engagement, making social media sites like Instagram, TikTok, Facebook, LinkedIn, and YouTube the perfect tools for showcasing property listings, sharing market trends, and industry insights.

Social Media 52

Social Media Marketing 2025 Events 52

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Loyalty Programs Social Media Download 52

Beyond Philosophy

OCTOBER 4, 2019

Some people confuse marketing and advertising. They are not, but advertising and its related communication is a crucial part of what marketing does. I spent several years working in marketing. He said, Marketing is too important to be left to the marketing department. Many people think they are the same thing.

Communication 25

Communication Marketing Advertising Social Media 25

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

Thematic

OCTOBER 30, 2024

You can develop new features, products, or services that align closely with market demand, keeping offerings relevant and positioning your business as a leader in innovation – which helps attract new customers and retain existing ones. VoC analysis streamlines this process by providing real-time feedback from customers.

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

Experience Investigators by 360Connext

APRIL 30, 2015

Many brands do a great job at showing their unique personality through marketing, and throughout the customer journey. After unsubscribing, there’s still someplace to go and a chance to make a sale. Instead of the generic “You will no longer receive…” confirmation page, Michaels offers a link to their sales page. Personality.

Brands 266

Brands 2013 2014 Retail 266

BirdEye

MAY 10, 2023

That’s where a great marketing strategy comes into play. In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Table of contents What is a marketing strategy? Content marketing Attract potential clients and generate revenue with high-value content.

Marketing 98

Marketing Social Media Advertising Reference 98

Alida

OCTOBER 23, 2017

Consumer feedback informed numerous aspects of the product’s marketing campaign, including its final packaging, tagline and logo. But Bauer Media, an entertainment network of iconic, multi-platform brands, has figured out a way of doing that. Calculate the opportunity. For us, ROI equals speed,” said Chen.

ROI 153

ROI Customer Relationships Insurance Advertising 153

InMoment XI

SEPTEMBER 12, 2024

When customers leave, your business loses the immediate sales from those customers and the potential for future revenue. Marketing is a key element of any business venture, including gathering research about who needs your products and how.

Social Media 195

Social Media Customers Measurement Metrics 195

Beyond Philosophy

FEBRUARY 10, 2020

Treating your customers well and giving them what they want is at the heart of every sales manager’s action and marketing department’s message. . New Sales Growth: This area includes increases in sales, market share, or new customer acquisition. How much market share or profit is potentially available here?

2020 172

2020 Hospitality Return on Investment Telecommunications 172

ShepHyken

MAY 3, 2021

Their CEO and Founder Chuck Surack places the experience over the sale. Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. A video can create an emotional connection.

Article 116

Article E Commerce 2021 Customer Service 116

Joe Rawlinson

OCTOBER 8, 2024

Effective marketing is essential for building awareness of your brand. Attracting customers and driving sales will be the result of great marketing. To help you market your new business directly here are some essential strategies that will set you on the path to success. This is especially true for a new business.

Marketing 78

Marketing Social Media Entertainment Advertising 78

Oracle

FEBRUARY 25, 2020

Customer experience starts long before the sale, with immersive, engaging content marketing that hardly feels like “marketing.” Of course, customer experience and content marketing start with providing value. For inspiration, here are a few examples of brands baking CX into their content marketing.

Marketing 84

Marketing Customer Experience Transportation Entertainment 84

C3Centricity

MARCH 12, 2024

With millions of websites vying for our customers’ attention, driving high-quality traffic that converts into loyal customers requires more than a scattergun approach to marketing. Well, at least that means that nothing has changed for marketing, doesn’t it?! HubSpot is a prime example of content marketing done right.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

TechSee

JUNE 12, 2018

AR apps enrich the relationship between consumer and brand, and serve as a powerful new mechanism for companies to add value at every stage of the customer journey: pre-sales, sales and post-sales. Pre-Sale: Add Value to the Shopping Experience. Peer pressure is a strong driver for sales. Try before you buy.

Apparel 152

Apparel Customer Experience Retail Sales 152

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. 90+ sales activities. • 150+ marketing activities. Entertainment. 80+ commerce activities. •

2018 94

2018 Customer Experience Entertainment Events 94

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It increases revenue by bringing more sales from existing customers.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

JUNE 13, 2024

Gaining Competitive Advantage: By leveraging text mining, businesses can stay ahead of the competition by quickly identifying market trends, customer preferences, and emerging issues. For example, a news organization can use topic modeling to automatically categorize articles into topics like politics, sports, and entertainment.

Social Media 195

Social Media Document Contact Center Insights 195

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

BirdEye

JULY 14, 2022

When done correctly, viral marketing can seriously help your business. A quick video with the right content in front of the right audience could be your most successful marketing campaign yet. In this article, we’ll tell you everything you need to know about viral marketing and how it can help scale your business.

Marketing 19

Marketing Social Media Advertising 2013 19

ShepHyken

AUGUST 14, 2020

This week we feature an article by Rakshit Hirapara , a content marketer at PeddleWeb. It’s not just about interaction with sales or customer service. Content can be designed to raise revenue, sell products, educate, or entertain the consumers. Post-sale monitoring. However, it can be interpreted in several ways.

Customer Experience 103

Customer Experience Social Media Insurance Entertainment 103

Currency Alliance

OCTOBER 12, 2020

Today, I am not going to teach you the basics of loyalty marketing. Markets evolve because they are ecosystems. Innovation in markets has been going on for centuries. So, now let’s zero-in on loyalty marketing. But in an extremely competitive market, the customer’s attention is most precious.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Experience Investigators by 360Connext

OCTOBER 31, 2014

They should enlighten, entertain or educate. Our Microinteraction of the Month comes from Stan Phelps of 9INCH Marketing who captured a rather unfortunate microinteraction that might offend customers. Blog Customer Engagement Featured Microinteraction of the Month call-to-action conversion CTA linkedin marketing sales'

2013 197

2013 E-support 2014 Social Media 197

Customer Guru

JANUARY 30, 2018

Viraj Verma is currently working as the Head of Marketing and Strategic Alliances at PVR BluO, a one of a kind of entertainment concept in India. Mr. Verma has an experience of 17 years in the Marketing domain across multiple industries such as entertainment, hospitality, and retail.

Brands 95

Brands Customer Experience Marketing Entertainment 95

BirdEye

JUNE 13, 2024

That’s where content marketing comes into play. In this blog post, we’ll explore why content marketing is essential for small businesses, the steps to creating a winning content marketing strategy, and practical tips on ensuring success. Table of contents Why do small businesses need content marketing?

Marketing 64

Marketing Social Media Advertising Webinar 64

CSM Magazine

DECEMBER 10, 2024

Aampe founders: Schaun Wheeler, Paul Meinshausen, Sami Abboud Aampe’s agentic infrastructure enables marketing and product teams to deliver continuous personalization across channels and surfaces without having to build and maintain complex segments and campaigns across multiple tools. Learn more at theory.ventures.

2006 52

2006 2009 2025 Consumers 52

ProProfs Chat

OCTOBER 31, 2018

drop in the company’s shares in pre-market trading. When done right, it boosts retention, satisfaction, and most recently, a company’s marketing efforts. What is Customer Experience Marketing and Why Is It Important? What is Customer Experience Marketing and Why Is It Important? How To Do It Right.

E Commerce 106

E Commerce Customer Experience Marketing Social Media 106

Experience Investigators by 360Connext

AUGUST 14, 2017

Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More. Get in Touch! Your Name *. Phone Company Name. Please tell us a little about your challenges and the best way to contact you. *.

2007 152

2007 Telecommunications Workshop Automotive 152

SurveySensum

OCTOBER 28, 2024

When revenue starts to drop, traditional sales and marketing KPIs might give you a heads-up—but they fall short when it comes to explaining why. By setting clear, NPS-based objectives across departments—be it product development, customer service, or sales—you transform customer loyalty into a measurable target.

NPS 52

NPS Loyalty Demo Customer Satisfaction 52

C3Centricity

JUNE 28, 2018

What does a Head of Marketing (CMO) do in their average four-year tenure to ensure that they keep their job for longer? A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Let’s start at the beginning; marketers, what opportunities are there so that you can keep your job? Why is this?

Marketing 99

Marketing Brands Information ROI 99

InMoment XI

JANUARY 4, 2024

Word-of-Mouth Marketing Satisfied customers become brand ambassadors, sharing their positive experiences through word-of-mouth marketing. A brand that consistently delivers excellent retail customer experiences is more likely to benefit from positive word-of-mouth marketing, expanding its customer base organically.

Retail 195

Retail Customer Experience Social Media NPS 195

Alida

SEPTEMBER 14, 2018

Realizing the importance of retailers, they also share insights to their partners, who then use that information to improve their own sales. They help internal stakeholders better understand shopper behavior. Red Bull’s approach, according to Scott, perfectly demonstrates how to scale and monetize insight. ?.

Entertainment 133

Entertainment Customer Relationships 2018 Insights 133

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Let’s start at the beginning; marketers, what opportunities are there so that you can keep your job?

Marketing 91

Marketing Brands Information ROI 91

ShepHyken

SEPTEMBER 15, 2023

This week, we feature an article by Maria Fintanidou, a copywriter for Moosend , an email marketing automation software. She writes about using email marketing to improve customer service and experience throughout the entire customer journey. It’s all about your email marketing revolving around your subscribers’ needs.

Marketing 65

Marketing Customer Experience Communication Entertainment 65