InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 195

Retail Customer Experience Social Media NPS 195

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

Entertainment 52

Entertainment Sports Online Experience Events 52

Retently

AUGUST 22, 2018

And how did they measure the financial impact of a corrective action? For example, industry drivers for aviation are more specific, like, the attitude of staff, seat comfort, flight-entertainment, etc. On the other hand, relationship drivers are more generic, like, the reliability of services, value for money, online experience, etc.

Airlines 73

Airlines Customer Satisfaction NPS Net Promoter Score 73

Inbenta

JULY 5, 2021

are great entertainment if you’re not in a rush or are in the mood for some free laughs. How might inaccurate or irrelevant results affect your experience? Suggestions like “How do I….take take over the world” or “Who is…Jon Snow’s mother?” Worse, it can detract from your bottom line. Why is website findability important?

E Commerce 64

E Commerce Customer Experience E-support Banking 64

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. Until next time.

2020 105

2020 Events ROI Multi-Channel 105

Kitewheel

JULY 2, 2020

So, in order to ensure a future where businesses survive and flourish, retailers must measure these changes for their business and shift their strategies to meet the new needs of their customers. To thrive, retailers must have a successful online store. The Move to Digital Retail Channels . Attracting Customers .

Retail 52

Retail Social Media 2008 Consumers 52

SurveySparrow

SEPTEMBER 27, 2023

Entertainment and Content Recommendations: Streaming platforms and music services leverage big data for content recommendations, keeping users engaged. It’s like having a tech guru on standby, ensuring a smooth online experience. Big data helps create these bespoke experiences.

Customer Experience 52

Customer Experience E Commerce Loyalty Programs Social Media 52