CSM Magazine
MARCH 1, 2024
In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.
InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.
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Joe Rawlinson
JULY 8, 2015
Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience.
CSM Magazine
DECEMBER 5, 2017
Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”
Retently
AUGUST 22, 2018
For example, industry drivers for aviation are more specific, like, the attitude of staff, seat comfort, flight-entertainment, etc. On the other hand, relationship drivers are more generic, like, the reliability of services, value for money, online experience, etc. Satmetrix NPS Benchmarks Airlines | United.
Oracle
NOVEMBER 5, 2019
From incorporating emerging technologies such as augmented reality to spice up the shopping experience to developing events to support the launch of luxury products, retailers are joining the ranks of brands developing experiences. Can high tech be high touch? The changing face of service delivery. Subscription boxes. Pop up stores.
C3Centricity
OCTOBER 22, 2020
Shopping is no longer entertainment for me, at least not in the physical world. So make my online experience doubly enjoyable. If you’re claiming to be carbon neutral, sustainable, eco-friendly or ethical, be so in everything you do. You can’t be half right. It’s just too risky and worrying.
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