InMoment XI

MAY 24, 2022

The InMoment Team is so excited for this year’s event, which will be in-person for the first time since the pandemic hit—and we know that this is an incredible opportunity for anyone, whether you’re just starting out on your CX journey or you’re ready to shake things up. 6 Reasons to Attend APAC’s Next CX Event, XI Forum Sydney.

2022 370

2022 Events Entertainment Leadership 370

eglobalis

AUGUST 28, 2024

Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).

Customer Experience 261

Customer Experience Events Customer Service Representative Culture 261

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Keep an eye out for more great content from XI Forum London in coming weeks, and check out the full post-event wrap up here ! 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1:

Customer Experience 397

Customer Experience Culture Workshop Events 397

InMoment XI

JUNE 30, 2022

Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here ! With your employees interacting with customers every day, don’t forget to ask them what they’re seeing and experiencing—chances are their insights will point to cost savings and retention opportunities.

Customer Experience 396

Customer Experience Customer Retention Events Communication 396

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Engagement 397

Engagement Culture Document Employee Experience 397

Bill Quiseng

MAY 24, 2023

If you want to drive customer loyalty, you cannot see customer service training as attending only one finite event, but rather you must see this as a participant in a continuous process. # # # Just a little over a year ago, I authored a blog post that implied that customer service training is good, not better, just average.

Events 113

Events Customer Service Customer Service Training Customer Care 113

GetFeedback

APRIL 29, 2019

Event feedback. At different points in the event—after check-in, a keynote, or the event is over—send an SMS survey to gauge how your attendees felt about the experience. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article. Transportation feedback.

Net Promoter Score 265

Net Promoter Score NPS Healthcare Events 265

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Events 243

Events Competitive Advantage Innovation 2024 243

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

InMoment XI

OCTOBER 18, 2022

A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs. The events of the last few years (and their lingering effects) have resulted in a consumer demand collapse for many goods and services.

Brands 397

Brands Transportation Events Article 397

Experience Investigators by 360Connext

OCTOBER 5, 2021

Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events. Bring in outside experts on data analysis, customer communications, and other “hot topics” to attract attention.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Brandwatch CX

DECEMBER 20, 2023

Running an event? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. Here are some tips for choosing and utilising an event hashtag that will be a success: 1. Obviously, a relevant word is better than something seemingly unrelated to the event.

Events 96

Events Presentation Marketing Engagement 96

InMoment XI

SEPTEMBER 28, 2021

Businesses use a variety of statistical techniques to make predictions about the potential for future events. Once you’ve validated the data against your program goals and established trends and patterns, it’s time to make a plan.

Loyalty 389

Loyalty Feedback Advertising Customer Relationship Management 389

BlueOcean

JULY 13, 2023

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. Blue Ocean was thrilled to partner with our client over the course of this event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.

Sports 276

Sports Customer Care 2022 2021 276

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Document Employee Experience Events 370

InMoment XI

NOVEMBER 16, 2021

They didn’t survey customers that went to a dealership and paid for the repair/service themselves (customer-pay events). This not only helps in reducing abandonment, but also helps customers recall the event accurately so they can give more thorough feedback. The reason was simply a system issue.

Automotive 370

Automotive Hotels Social Media Events 370

Experience Investigators by 360Connext

JANUARY 18, 2022

Some organizations are committed to CX Day or other important days to provide events, trainings, or celebrations on behalf of their customers. Turning these into more consistent and ongoing events can be a very positive way to encourage CX education. Offer a customer day more than once a year.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

JULY 13, 2023

And because at InMoment, we value sharing knowledge as widely as possible, I’m going to share the results of that in-event poll with you here, along with a few thoughts about our learnings. How Prepared Do You Feel for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. CSAT is used to measure the customer satisfaction of a specific interaction or event.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

InMoment XI

OCTOBER 25, 2024

Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation. An event like this helps you generate public interest in your brand, as customers love creative events that contribute to a good cause. This ensures they’re always prepared to offer top-tier service.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!

2023 195

2023 Workshop 2024 Events 195

GetFeedback

FEBRUARY 12, 2019

Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference. Delivery Feedback: Right after your customer receives a shipment or delivery, understand if the experience met their expectations.

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

Beyond Philosophy

JULY 16, 2020

She says our memory for an event starts even before the event begins. Autobiographical memories are events from our lives. So, we remember events that evoke extraordinarily positive or negative feelings more. Details fade over time, but our feelings about the event do not. Chen builds on this concept more.

Events 194

Events Books Consulting Feedback 194

InMoment XI

JUNE 28, 2022

Workflow: Automating the most time-consuming part of data analytics processing, Workflow seamlessly segments and drives automated action on your customer base within the XI Platform and triggers events in existing enterprise systems such as Slack, Hubspot, Marketo, Salesforce etc.

2022 74

2022 Feedback 2021 Technology 74

Retently

NOVEMBER 29, 2024

Whether it’s after a purchase, during onboarding, or after an event, these surveys help you gather valuable feedback right when it matters most. Event or In-Person Experience In-person experiences, such as physical stores or events, offer opportunities for face-to-face engagement. Open-ended: “What did you like most?”

Events 147

Events Feedback Interaction E-support 147

InMoment XI

APRIL 18, 2023

Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. The Customer Show launched in 2022, and the premise behind the event is to bring together everyone playing an active—or even a passive—role in the customer journey. Different teams have different goals and incentives.

ROI 195

ROI 2023 Events Insurance 195

InMoment XI

DECEMBER 27, 2021

This is exactly what we discussed at a recent event with InMoment client Julie (JB) Booth , Head of UX/CX at Columbia Sportswear. But in reality, these moments are really opportunities to slam our assumptions, dive into our feedback data, and improve experiences.

Customer Experience 397

Customer Experience Webinar Customers Events 397

Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Find out if there are common themes among those who left. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

2024 300

2024 Entertainment Books Culture 300

InMoment XI

NOVEMBER 7, 2024

With InMoment’s XI Platform, you can automate event-based workflows that allow you to respond to customer actions as they happen. These workflows can be tailored to specific triggers, such as a recent purchase, a support ticket resolution, or a recently attended event.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

NOVEMBER 25, 2024

Google Posts are an invaluable tool for businesses to communicate updates, offers, and events directly to their audience. These posts appear on your business listing, providing a direct channel to communicate updates, promotions, and events. Events: Share details of upcoming events to increase registrations and drive foot traffic.

Multi-Channel 195

Multi-Channel Events Management Engagement 195