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Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.
The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .
From the very first spark of interest to the warm afterglow that follows an event, we dissect the customer journey, offering strategies to heighten every touchpoint. Tune in as we elevate the conversation from customer service basics to a comprehensive understanding of what truly makes an event unforgettable.
Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
📈 Don't miss out on this exclusive event! . 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization.
Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.
The post The CX Event You Don’t Want to Miss appeared first on Heart of the Customer. Back then, I had no idea my curiosity would lead to a massive two-year research undertaking involving hundreds of hours of interviews with CX professionals and hundreds more survey […].
The InMoment Team is so excited for this year’s event, which will be in-person for the first time since the pandemic hit—and we know that this is an incredible opportunity for anyone, whether you’re just starting out on your CX journey or you’re ready to shake things up. 6 Reasons to Attend APAC’s Next CX Event, XI Forum Sydney.
Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar! 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT
Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together. As I found only one since I arrived late to take it.
If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Keep an eye out for more great content from XI Forum London in coming weeks, and check out the full post-event wrap up here ! 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1:
Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here ! With your employees interacting with customers every day, don’t forget to ask them what they’re seeing and experiencing—chances are their insights will point to cost savings and retention opportunities.
Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.
However, there is also strong evidence which points to the contrary - 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. What’s the verdict?
If you want to drive customer loyalty, you cannot see customer service training as attending only one finite event, but rather you must see this as a participant in a continuous process. # # # Just a little over a year ago, I authored a blog post that implied that customer service training is good, not better, just average.
Event feedback. At different points in the event—after check-in, a keynote, or the event is over—send an SMS survey to gauge how your attendees felt about the experience. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article. Transportation feedback.
Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.
A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs. The events of the last few years (and their lingering effects) have resulted in a consumer demand collapse for many goods and services.
Lunch is on us for qualified attendees when you attend our event! Operationalizing Voice of the Customer and Empowering the Frontline. The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Save your spot.
Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events. Bring in outside experts on data analysis, customer communications, and other “hot topics” to attract attention.
Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.
Businesses use a variety of statistical techniques to make predictions about the potential for future events. Once you’ve validated the data against your program goals and established trends and patterns, it’s time to make a plan.
For example, say a community discusses an upcoming neighborhood-wide event on social media. A retailer might pick up on this via CI and run a hyper-local ad campaign with digital marketing messages highlighting products that people might want for that event.
You'll walk away with a deep understanding of: What a customer journey map is, and why it's important for success 🎯 The 5 key elements that must be on every map 🔑 How to create a customer journey map that truly drives change 📈 You won't want to miss this event! Register today to save your seat!
However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. Blue Ocean was thrilled to partner with our client over the course of this event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.
Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.
They didn’t survey customers that went to a dealership and paid for the repair/service themselves (customer-pay events). This not only helps in reducing abandonment, but also helps customers recall the event accurately so they can give more thorough feedback. The reason was simply a system issue.
Some organizations are committed to CX Day or other important days to provide events, trainings, or celebrations on behalf of their customers. Turning these into more consistent and ongoing events can be a very positive way to encourage CX education. Offer a customer day more than once a year.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
By attending this exclusive session, you'll walk away with strategies to: Save time, money, and resources by moving beyond manual reviews 🌐 Seize every coaching opportunity with targeted insights 🎯 Retain valuable customers with enhanced service quality 📈 Don't miss this event!
Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events.
And because at InMoment, we value sharing knowledge as widely as possible, I’m going to share the results of that in-event poll with you here, along with a few thoughts about our learnings. How Prepared Do You Feel for Consumer Duty?
Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. CSAT is used to measure the customer satisfaction of a specific interaction or event.
Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation. An event like this helps you generate public interest in your brand, as customers love creative events that contribute to a good cause. This ensures they’re always prepared to offer top-tier service.
This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!
Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference. Delivery Feedback: Right after your customer receives a shipment or delivery, understand if the experience met their expectations.
She says our memory for an event starts even before the event begins. Autobiographical memories are events from our lives. So, we remember events that evoke extraordinarily positive or negative feelings more. Details fade over time, but our feelings about the event do not. Chen builds on this concept more.
Workflow: Automating the most time-consuming part of data analytics processing, Workflow seamlessly segments and drives automated action on your customer base within the XI Platform and triggers events in existing enterprise systems such as Slack, Hubspot, Marketo, Salesforce etc.
Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. The Customer Show launched in 2022, and the premise behind the event is to bring together everyone playing an active—or even a passive—role in the customer journey. Different teams have different goals and incentives.
Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?
This is exactly what we discussed at a recent event with InMoment client Julie (JB) Booth , Head of UX/CX at Columbia Sportswear. But in reality, these moments are really opportunities to slam our assumptions, dive into our feedback data, and improve experiences.
Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Find out if there are common themes among those who left. Ask for what might be missing.
With InMoment’s XI Platform, you can automate event-based workflows that allow you to respond to customer actions as they happen. These workflows can be tailored to specific triggers, such as a recent purchase, a support ticket resolution, or a recently attended event.
Some organizations are committed to CX Day or other important days to provide events, trainings, or celebrations on behalf of their customers. Turning these into more consistent and ongoing events can be a very positive way to encourage CX education. Offer a customer day more than once a year.
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