Alida

NOVEMBER 6, 2019

At our very own Insights Day event in San Francisco, some of our most successful customers—VMware, Stitch Fix, and Red Bull—all took to the stage to discuss how they each effectively leverage customer insights to establish strong relationships with stakeholders , create personalized customer experiences, and fuel product innovation.

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Customer Insights Insights Events Innovation 173

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

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CSM Magazine

MAY 9, 2024

In a recent panel discussion hosted at our Disrupt event in London , a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights. However, conservative thinking can sometimes stifle innovation. The key is empowering frontline staff to embrace change.

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Innovation Technology Customer Service Customer Journey 52

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

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Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. This episode is packed with insights to help businesses create smoother, more satisfying customer experiences. Ready for another CX Pulse Check?

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InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! That means capturing insights from every touchpoint and channel.

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Customer Experience 2023 ROI Return on Investment 195

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. CCW at Home.

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Events 2020 Workshop Roadmap 52

CSM Magazine

JANUARY 18, 2024

. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

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Events 2024 Innovation Technology 52

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Whirlpool, a global leader in smart appliances, shares insights from their global survey. Voice-First Experience: Innovation and Disruption. Monday, January 7. 1:30 – 2:00 PM.

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2019 Innovation Entertainment Events 174

CustomerSuccessBox

JUNE 8, 2022

This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events. At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss!

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2022 Events Customer Success Innovation 52

Joe Rawlinson

OCTOBER 20, 2022

Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Understand how your event meets a key need?

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Events Sales User Experience Social Media 78

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions.

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Events Management Return on Investment Entertainment 52

InMoment XI

MARCH 5, 2024

Analyzing these transcripts with solutions such as conversation intelligence can reveal valuable insights into customer preferences, concerns, and issues, which can inform business strategies and improve customer service. Innovation: Unstructured data fuels innovation by providing new sources of inspiration, creativity, and discovery.

Customer Experience 195

Customer Experience Social Media Innovation Competitive Advantage 195

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

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2023 Innovation Roadmap Events 52

inQuba

NOVEMBER 19, 2024

These wins highlight inQuba’s innovative approach to journey management and its unwavering commitment to driving meaningful customer engagement and business transformation. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement. I am raw html block.

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2024 Innovation Insurance Customer Journey 52

CSM Magazine

JULY 10, 2023

As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement. They also shared insights from their own experiences working with customers to improve their CX.

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Innovation Events Travel Technology 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

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Hospitality Call Center Retail NPS 195

TechSee

FEBRUARY 21, 2022

AI can help uncover insights from masses of unstructured data and provide meaningful insights that help drive essential business decisions. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Make Sense of Data. Boost Staffing.

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Innovation Insurance Telecommunications Automotive 109

BirdEye

SEPTEMBER 20, 2024

To help businesses address these challenges, Birdeye also unveiled two AI products – Insights AI and Competitors AI – to empower local brands with generative AI insights and actionable recommendations to surpass competitors and establish market dominance. On the business side, AI works across our operations.

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2024 Insights Healthcare Social Media 59

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Tamsen Webster, founder of the Message Design Institute, sits down with Jeannie Walters to reveal how communication missteps often hinder change, drawing insights from Tamsyn’s latest book. She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship.

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CSM Magazine

APRIL 12, 2023

That’s why Reuters Events is inviting you to attend their upcoming webinar ‘Overcoming Adversity: Drive insights into action with AI-powered listening and consumer intelligence’! CSM on behalf of Reuters Events Click here to join live or pre-order the recording! Hope to see you there!

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Webinar Customer Insights Insights Competitive Advantage 52

Talkdesk

APRIL 2, 2020

We recognize it is now more important than ever to connect with your peers, innovators and industry experts. That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event will include breakouts on how to keep business moving forward even in times of uncertainty. Register now!

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Events 2020 Contact Center Innovation 75

Optimove

JULY 24, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: The goal: optimizing lotteries’ online marketing campaigns The growth marketing team at Scientific Games was looking to help the government sponsored lotteries they support with effective social media programs.

Innovation 52

Innovation 2029 Social Media Government 52

CX University

MAY 23, 2023

I had the privilege of presenting on the topic of “Design Skills to Master Change and Emotional Impact” during this event. In this article, I will share key takeaways and insights from this conference. Attendees were eager to learn practical approaches to integrating design thinking into their CX strategies.

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2023 Insights Customer Centricity Presentation 52

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day.

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Contact Center 2024 Seminar Insights 52

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

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Innovation Customer Success NPS Reference 116

One Millimeter Mindset

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. First, innovative customer experiences are created by Professionals of Worth who continuously listen to the voices of their client’s workforce. How innovative, distinctive and unforgettable is executing this strategy? Let’s explore.

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Innovation Customer Experience Workshop Customer Retention 86

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. With visionary leadership comes responsibility.

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White Paper 2012 Return on Investment Leadership 52

InMoment XI

JULY 1, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

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Social Media Healthcare Retail Insights 195

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. Effectively communicate your insight. Use the charts in Sparq to give stakeholders the customer intelligence they need to make better, faster decisions about your product innovation, customer experience or marketing strategy. Create clarity.

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Communication Insights 2016 Innovation 140

eglobalis

JULY 31, 2024

These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX. Analytics and Reporting Tools Solutions like Google Analytics, HubSpot, and (Salesforce)Tableau among others provide in-depth insights into marketing performance across various channels.

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Customer Experience Social Media 2024 B2B 328

Pink Guava

JANUARY 28, 2021

Empathy breeds Innovation – Five Steps on HOW ? This precisely enhances the importance of innovation to engage, retain and bring more value to customers through a whole new outlook and approach. Creating something new or a culture of innovation is paramount for survival and growth.

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Innovation NPS Culture Feedback 98

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed.

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Customer Insights Insights Innovation Customer Success 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

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TechSee

MAY 21, 2019

By setting specific parameters around different facial reactions, educators can spot struggling students in a classroom environment, while security forces can detect individuals with malicious intent at public events. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

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Innovation Customer Experience Contact Center B2C 138

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

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Events Innovation Sports Leadership 26

Strativity

AUGUST 23, 2019

Check out the highlight video from across the event, hosted in Munich, Germany, and read more on our insights below. It was amazing how in two short (granted, pretty packed) days we were able to craft over 300 ideas and a total of 39 innovation concepts. The future is bright with much hope! .

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