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How Customer Experience Automation Can Improve Business Performance

InMoment XI

Customer experience automation refers to automating interactions or touchpoints throughout the customer journey. Improved Personalization While some may believe that automating certain touchpoints creates a similar, stale experience for every customer, the opposite is true. What is Customer Experience Automation?

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Customer Experience in Banking: A Guide to Improve Trust & Satisfaction

InMoment XI

From visiting your physical branch to paying an electricity bill through your app, each interaction with a touchpoint contributes to a customer’s perception of your business. Offer industry-specific solutions and insights. Credit unions can actively engage with their communities through events, sponsorships, and local initiatives.

Banking 195
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Restaurant Reputation Management: Increase Diner Feedback & Demand

InMoment XI

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It’s important to deliver a consistently positive customer experience across all touchpoints.

Feedback 195
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CX Reports That Get Noticed: How to Create Actionable Insights for Stakeholders

Retently

Key metrics to include (or skip) Actionable insights that go beyond the data and help drive real improvements. Helps teams react fast to emerging issues in different CX touchpoints (e.g., Ideal for customer support & CX managers who need real-time insights to prevent issues from escalating. The result?

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. 📈 Don't miss out on this exclusive event! This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization.

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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

Customer Experience Management (CXM) Software Tools like Qualtrics and Medallia as the leaders of this sector help manage and analyse customer interactions across different touchpoints. These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX.

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From Cost Center to Revenue-Driver: Rethinking the Call Center Paradigm

InMoment XI

At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. With real-time access to this data, marketing and operations teams can act immediatelysending targeted offers, automating follow-up emails, or launching personalized ads based on these insights.