CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. As the market grows, platforms are increasingly looking for ways to differentiate themselves, and top brands are using exceptional customer service as a key strategy to build loyalty.

Sports 52

Sports Loyalty Multi-Channel Brands 52

PeopleMetrics

MARCH 21, 2014

Last week we wrote about a bank that has exceptional customer service in our post “ How to Amaze Banking Customers: A Simple Story ” This week we are going to focus on a story that happened right in @PeopleMetrics Twitter feed. Establish Separate Social Media Accounts. Customer focus!

Social Media 115

Social Media Banking Sports Events 115

LiveChat

SEPTEMBER 22, 2017

On this level of connection: – Your product is used for entertainment (food, gear, cloths etc.), – You need to make sure your customers are engaged even when they are not using your product (social media, newsletters, a blog). Now, RedBull is not only a name of a drink, it’s a synonym of sport, adventure and life.

Customer Satisfaction 106

Customer Satisfaction Sports Social Media Entertainment 106

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. What started as just another producer of luxury sports cars has become the most dominant supplier of electric vehicles in the world.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

SurveySensum

DECEMBER 26, 2023

A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. Erica Mancuso : No amount of great service can make up for a crappy product.

Customer Service 52

Customer Service Exceptional Customer Service Loyalty Demo 52

LiveChat

SEPTEMBER 22, 2017

On this level of connection: – Your product is used for entertainment (food, gear, cloths etc.), – You need to make sure your customers are engaged even when they are not using your product (social media, newsletters, a blog). Now, RedBull is not only a name of a drink, it’s a synonym of sport, adventure and life.

Customer Satisfaction 28

Customer Satisfaction Sports Social Media Entertainment 28

Lithium

JUNE 11, 2019

Designing the future of digital customer service has to be a team sport. In fact, Gartner predicts that by 2019, requests for customer support through consumer messaging apps will exceed requests for customer support through social media. How do we walk that line?

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40