Customers That Stick

NOVEMBER 13, 2014

My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Optimove

MARCH 20, 2025

Sherwin Jarvand revealed how ComeOn Group leverages hyper-personalized CRM strategies to increase player engagement, revenue per user, and cross-sell success between sports betting and casino products. Attendees left inspired, empowered, and ready to execute the next level of marketing: being Positionless.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. She has seen that through her actions of being a leader and inspiring her team to showcase the best parts of themselves, there’s a stronger internal culture of enthusiasm, excitement, innovation, and ownership.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. After all, he was so athletically proficient in sports that this bike thing was bothering him – although he didn’t tell me. So, what will you do next?

Presentation 100

Presentation Sports Leadership Innovation 100

Beyond Philosophy

JUNE 4, 2015

DICK’S Sporting Goods use technology to their advantage. the sporting goods retailer gives all their in-store employees a mobile device they use to help Customers order online or take them to an interactive kiosk to find a product and order it. Enhance the current experience with Customer-led innovation.

E Commerce 141

E Commerce Sports Retail Omnichannel 141

Avaya

MAY 8, 2019

On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

2024 52

2024 Customer Success Sports Leadership 52

ShepHyken

JANUARY 15, 2024

Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice. All of a sudden, you start taking risks, experimenting, innovating, and looking for best practices.” ” About: Art Turock is an elite performer in both business and sports. I know you will enjoy this episode!

Sports 88

Sports Culture Download Leadership 88

BlueOcean

DECEMBER 13, 2022

Other examples are the collaborations between Hilton and Lyft , Shell and Dunkin’ , Macy’s and Dick’s Sporting Goods , and then there is Scene+ in Canada who’s loyalty program brings together company brands offering movies, travel, shopping, dining, groceries and more all under one consolidated program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

ijgolding

APRIL 29, 2015

One year ago I wrote a blog post about leadership. It was a delight to write with great clarity about how an organisation had achieved remarkable things through strong, committed, innovative, focused and inspirational leadership. The inspirational leadership team of Barry Hearn and Russell Slade.

Leadership 128

Leadership 2014 2015 Financial 128

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Events 98

ClearAction

SEPTEMBER 27, 2018

Customer-centered business requires truly customer-centric goals, values and structure — shaped by outside-in thinking infused in processes, policies and motives — and fine-tuned with systematic internal engagement, improvement and innovation of the end-to-end customer experience, and inherent momentum.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

ProProfs Chat

NOVEMBER 19, 2021

How satisfied are you with the frequency of communication from leadership while working from home? Does the administration allow you to innovate teaching methods? Sports Poll Questions. Polls on sports are a great way to capture people’s preferences about their favorite activities, likes, and interests related to sports.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

Optimove

FEBRUARY 23, 2025

Product Innovations In 2024, our enhancements helped advance Positionless Marketing to provide marketers with independence and direct control over data, content creation, and campaign optimization. Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators.

2024 52

2024 Multi-Channel 2025 Financial 52

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. Promoting female leadership. Sports certainly is a metaphor that is very accessible to both men and women. What is the Corner of the Court? It is about the woman.

Technology 97

Technology Sports Leadership 2018 97

CSM Magazine

MAY 27, 2016

The possibility to provide exceptional service is available to almost any company if it believes in its peopl e, is willing to innovate, and really cares about their customers’ experience. Each one is a sports legend who has excelled time and time again in their own competitive sports, providing lasting memories for their fans.

Customer Service 72

Customer Service Sports Advertising Retail 72

One Millimeter Mindset

SEPTEMBER 19, 2018

Does your organization make customer retention ownership a spectator sport or a game of hot potato? ” Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth. Click on this link.

Customer Retention 71

Customer Retention Sports Leadership Sales 71

ClearAction

OCTOBER 25, 2022

Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence. To celebrate your commitment to almost-automatic CX excellence, submit your team’s progress to the CX Team Sport Awards. Here are some examples to inspire your submission to the CX Team Sport Awards.

Sports 71

Sports 2009 2022 Financial 71

Lumoa

FEBRUARY 6, 2018

The top challenges that companies should be aware of in 2018, I see are: That senior leadership teams view CX as a passing fad or a short term campaign, and do not truly understand the enormous value a customer-centric approach to business brings – be it engaged employees, retained customers with increased share of wallet or new customers.

2018 121

2018 Customer Experience Customer Centricity Culture 121

Influitive

APRIL 3, 2015

Salesforce , named “ The World’s Most Innovative Company ” for 4 years running, has invested heavily in its “MVP program”. This program was created to recognize standouts in the Salesforce community for their leadership, expertise and ongoing contributions. The reward? They get to do more! It’s pretty smart—and worth emulating.

B2B 63

B2B Loyalty Brands Sports 63

CSM Magazine

OCTOBER 28, 2016

Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. Let’s define leadership as; “Leadership Capacity is the skilful use of leadership attributes for the growth and development of ourselves, our colleagues and our organization”.

Leadership 40

Leadership Competitive Advantage Innovation Sports 40

Optimove

JULY 29, 2024

This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution. This ongoing optimization ensures your marketing efforts stay aligned with evolving customer needs and market dynamics, fostering sustained innovation and growth.

Marketing 52

Marketing Customer Experience Workshop Sports 52

BirdEye

OCTOBER 11, 2024

At the core of this innovation is the Birdeye Score —a powerful new metric designed to bring together disparate feedback sources, helping you quickly understand your business’s performance. Leadership, meanwhile, should include data to back up any suggested plans or actions. But there’s a solution.

Insights 52

Insights Social Media Metrics Demo 52

Totango

FEBRUARY 22, 2021

This term applies to more than just athletes and sports, however. Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do. And our CSAT reflects that.

Sports 74

Sports 2021 2020 Loyalty 74

Comm100

MARCH 8, 2017

Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. She is an expert on customer-centric leadership, and an active tweeter. She is an expert on customer-centric leadership, and an active tweeter. Chelsea Krost.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

C Space

FEBRUARY 12, 2020

She is a premier expert on leading innovation and growth during times of uncertainty. In all markets, innovations happen. These innovations allow companies to create something new – after which they can enjoy a commercial advantage, for a while. Bernie Banks: Leadership is Influence. Possibly not. It’s a process.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52

BirdEye

APRIL 6, 2023

The trick is to recognize the potential for innovation in an existing product rather than reinventing a new one. Consulting Starting a consulting firm can be lucrative if you have in-depth knowledge and passion regarding a specific topic, such as accounting, data management, social media marketing, leadership, or communication.

2023 98

2023 Insurance Social Media Transportation 98

Avaya

OCTOBER 31, 2016

To keep up with today’s rapid pace of innovation, companies must invest in technologies that enable customer communications experiences enterprise-wide , and they should entrust their CMOs to lead this spending initiative. It simply means CIOs need to embrace change and perhaps wear some new hats in order to drive better business outcomes.

Technology 74

Technology Marketing 2017 Social Media 74

Russel Lolacher

NOVEMBER 28, 2022

He’s a former member of the Leadership Council for Government Social Media and member of the board of directors for the Peninsula Conflict Resolution Centre. Law of Diffusion of Innovation – Simon Sinek. I mean, you’re talking stories, you’re talking about leadership. I don’t like that feeling.

Culture 98

Culture Connections Leadership Communication 98

Team Support

AUGUST 17, 2020

We enjoy skiing and cheering for all of the Denver sports teams. TS: What does this transition in leadership mean to our customers? TS: Having a change in leadership might create some apprehension with various stakeholder groups, which is heightened during a global pandemic and national economic crisis like we’re experiencing now.

B2B 59

B2B Sports Leadership Innovation 59

ChurnZero

FEBRUARY 1, 2019

There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation. Gregg is a battle-tested Customer Success professional with over 15 years of experience in roles at K2 Sports, Tableau, AnswerDash, and Rightside.

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

Circular Edge

MARCH 4, 2024

upgrade to address current gaps and future proof their business by establishing the latest technology foundation for Continuous Innovation, including mobile, Orchestrator and RPA. “We My biggest concern going in was the retrofits.

Transportation 52

Transportation Apparel Sports 2017 52

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

2024 52

2024 Customer Success Sports Leadership 52

C Space

FEBRUARY 12, 2020

That could mean innovations in distribution, to lower carbon footprint. That could mean innovations in reducing waste or water. It could mean innovations in cleaning, in factories, using different enzymes or different approaches that are better for the planet and are more economical. Bernie Banks: Leadership is Influence.

Marketing 52

Marketing Customer Centricity Net Promoter Score Banking 52

Chadwick Martin Bailey

FEBRUARY 22, 2021

What about that experience helped you to adapt, innovate, and/or grow? Being more entrenched with their business, and their lives, helps me to identify ways to overcome their challenges and to innovate. I also think about his leadership style, and how he’s fighting right alongside his team. What character are you, and why?

Consumers 52

Consumers Sports Leadership Hotels 52

Natalie Petouhof

JUNE 1, 2022

Empathy is doing the strength training to sport 6-pack abs. So, ask yourself, “Do you know what it would take to be the next Einstein in business leadership?”). Remnants of four industrial revolutions legacy mindset linger in leadership. You don’t want to repeat that leadership mindset pattern. Consider this.

Books 52

Books Employee Experience Leadership 2021 52