Innovation Online Experience Social Media 
Experience Investigators by 360Connext
APRIL 21, 2015
Be aware of how often product innovation is discussed as its own end goal, without mentioning how it meets the needs of customers. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. In the next few weeks at your organization, see if you can identify some themes.
Second to None
JUNE 7, 2018
Creating an online experience that pushes customers further along their path-to-purchase can be a differentiator between growth and stagnation. Social media can serve as a foundational tool to establishing your organization’s online reputation, because it is a direct form of communication with your consumers.
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Experience Investigators by 360Connext
MAY 20, 2015
They are the innovators. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. They are the visionaries.
Joe Rawlinson
AUGUST 9, 2017
Use social media channels to keep in touch with your customers and stay engaged. Deliver a Satisfying Omni-Channel Experience. Customers also crave a more satisfying omni-channel shopping experience, IBM’s study found. Add Value by Utilizing Technological Innovations.
Eptica
SEPTEMBER 10, 2015
Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Poor online experience Customers have high, continually rising, expectations. Continuously optimize the experience. Published on: September 16, 2015.
Beyond Philosophy
JUNE 4, 2015
If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. Enhance the current experience with Customer-led innovation. Meld the Worlds. We use them all the time.
ShepHyken
JANUARY 30, 2017
Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today. Social Media Today) Nearly half of all organizations make the mistake of not planning for a crisis, thinking it’s either superstitious or somewhat futile. Digital Customers Less Loyal by Tanya Gazdik.
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