Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Cross-Functional Innovation : Employees in flat organizations often have greater exposure to different departments, leading to more diverse ideas and creative problem-solving.

2020 446

2020 Customer Journey Mapping Culture Innovation 446

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. The first several months included this foundational research, including some innovative research on co-creation programs with customers.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

eglobalis

MARCH 4, 2025

This article explores the latest technologies elevating AI agent capabilities, highlights leading solution providers (from tech giants to startups), examines key gaps where AI still struggles, and presents strategies to integrate human assistance when AI falls short. Startups often lead in cutting-edge AI adoption due to their agility.

Contact Center 199

Contact Center Virtual Agent Healthcare E-support 199

TechSee

DECEMBER 11, 2024

Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts.

2024 109

2024 2025 Omnichannel Social Media 109

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

One Millimeter Mindset

AUGUST 24, 2022

Or are you doing the best possible job being purposefully present? I learned all about being purposefully present – which means not having any of the right questions or answers at all – from a 6-year old a few years ago. This focus can impede your being purposefully present in bringing out the best in others as well as yourselves.

Presentation 100

Presentation Sports Leadership Innovation 100

One Millimeter Mindset

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Because the clients who helped you get to where you were yesterday may not have the capacity for innovative transitions. Five questions for moving one millimeter forward towards an innovative client retention strategy. Contact me here.

Customer Retention 126

Customer Retention Innovation Leadership Sales 126

One Millimeter Mindset

JANUARY 28, 2021

How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. Are You Managing Teams for Innovation or Stasis? Do You Collaborate or Dominate Team Meeetings?

Innovation 120

Innovation 2021 Leadership Consulting 120

Experience Investigators by 360Connext

OCTOBER 5, 2021

Storyboards and storytelling can be very helpful if you have an opportunity to present findings. . This leads to innovation and better experiences for customers. . Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage. Ask leaders to present their ideas.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Experience Investigators by 360Connext

APRIL 16, 2015

We’ve come to accept the incredible pace of innovation. If you like the picture presented, you swipe one way, and if you don’t like the picture, you swipe another. Blog Customer Experience customer service Featured Innovation Podcast User Experience Design linkedin mobile retail technology User experience UX'

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

CSM Magazine

NOVEMBER 25, 2024

Conclusion As the landscape of radio broadcasting progresses into the future, it becomes increasingly crucial to embrace innovation in order to thrive. Integrating cutting-edge elements such as AI technology and specialized programming presents enticing possibilities for reshaping the listening experience.

2024 52

2024 Innovation Social Media Entertainment 52

eglobalis

JULY 2, 2024

Customer-Centric Culture : Foster a culture where feedback is valued and acted upon at all levels, promoting continuous improvement and innovation. The emergence of advanced data analytics and real-time feedback mechanisms presents a transformative opportunity for organizations to transcend the constraints of NPS.

NPS 456

NPS Feedback Net Promoter Score B2C 456

CSM Magazine

MARCH 4, 2025

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement.

2025 52

2025 Events Connections Innovation 52

Experience Investigators by 360Connext

JANUARY 5, 2015

The day I presented the findings changed how I do business. This led to stagnant thinking instead of innovation. Innovation only comes with risk. It wasn’t easy to present these difficult truths to the people who had worked so hard and invested so much. And here’s why. Risk was not rewarded.

Leadership 307

Leadership Consulting User Experience Loyalty 307

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 101

Innovation Call Recording Customer Success Government 101

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Customer Bliss

OCTOBER 6, 2015

Present information from multiple sources by stage of the experience, rather than by survey question. This presentation is a is a game-changer, as explanations of issues and opportunities always begin by being grounded in where they exist in the customers’ experience with you.

Social Media 236

Social Media Feedback Presentation Call Center 236

InMoment XI

NOVEMBER 18, 2024

If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused. This can also help you increase cross-sell and upsell opportunities by presenting items that customers are more likely to purchase.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

DECEMBER 15, 2022

Today’s customers aren’t going to be wooed by you just having digital options—they want you to supply truly innovative digital experiences. Watch the full presentation here! And post-COVID, if you haven’t already built a digital experience strategy, we hate to break it to you, but you’re already behind the buck.

Social Media 397

Social Media 2019 Metrics Customer Journey 397

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

2024 310

2024 Entertainment Books Culture 310

Experience Investigators by 360Connext

AUGUST 17, 2021

Innovations and Forecasting. CX meetings require thinking about the past, present, and future of the customer experience program. These meetings are typically held on a regular basis, usually monthly. . A typical agenda will include: CX Mission and Goals. Progress on CX Programs and Priorities. Customer Feedback and Insights.

Customer Experience 364

Customer Experience Net Promoter Score Customer Journey Document 364

Experience Investigators by 360Connext

DECEMBER 15, 2023

Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation. Share what is next as you improve the journey! Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

C3Centricity

DECEMBER 10, 2024

The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive.

2025 108

2025 Consumers Competitive Advantage 2024 108

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). For retailers, this presents an opportunity to not only attract new customers but also keep existing ones coming back for more. Just a few years ago, this kind of innovation seemed out of reach for most retailers.

Retail 144

Retail Social Media Technology Brands 144

Experience Investigators by 360Connext

JUNE 8, 2021

To look for clues for the future, it’s vital to understand their present reality. Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas. If you don’t, then collect whatever feedback you can from inputs like social media and product reviews.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

Alida

OCTOBER 4, 2016

More recently, however, it’s embraced other innovative engagement activities. Gartshore ended her presentation by reminding customer intelligence pros that while it’s important to keep activities fun and engaging for members, your insight community should ultimately drive business results. Engagement, not entertainment.

Engagement 250

Engagement Entertainment Insights 2016 250

eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. We will also explore the unique challenges faced by the CX industry and how specific MarTech solutions can benefit B2B customers, with a global focus.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

TechSee

AUGUST 15, 2021

One innovative way that has already been proven to drive efficiency and cut warranty costs is visual assistance. But with innovations such as Visual Assistance, warranty claim management can present an opportunity to reduce costs and strengthen relationships with dealers. What is Visual Assistance?

Management 207

Management Contact Center B2B Innovation 207

GetFeedback

APRIL 18, 2019

The data you collect can be used to further refine your CX processes and bring innovation to your brand. Alternatively, your customer support page should always be present in the navigation bar and/or footer of your website for added clarity. Greater brand authority. No business acts as a solitary entity in any given industry.

Customer Experience 274

Customer Experience Omnichannel Customer Centricity Feedback 274

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Integrated Actions : The ultimate goal is to eliminate any and all silos that exist in many companies, facilitating a coordinated, data-driven approach to prioritising which action will get your business the best results.

2023 195

2023 Workshop 2024 Events 195

InMoment XI

NOVEMBER 26, 2024

Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement. Furthermore, studying a range of examples allows you to adapt best practices and innovative techniques to fit your specific customer base, whether focusing on B2B or B2C journeys.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Experience Investigators by 360Connext

MARCH 3, 2020

Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to serve them, and identify gaps in their journey. Presenting the very idea of journey mapping can spur a better understanding of how important it is to see things from the customer’s perspective. Fix what’s broken.

Customer Journey Mapping 250

Customer Journey Mapping Customer Journey Innovation Touchpoint 250

Comm100

DECEMBER 12, 2023

Omnichannel communication isn’t the future – it’s the present. The post Innovate or Stagnate: Top 4 Customer Service Trends for 2024 appeared first on Comm100. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API.

2024 97

2024 Innovation Customer Service Omnichannel 97

InMoment XI

MAY 17, 2024

Challenges and Opportunities for Businesses Transitioning to the third wave of CX presents both challenges and opportunities for businesses. Embracing the Third Wave In conclusion, securing brand loyalty in the third wave of CX requires a proactive approach to adaptation and innovation.

Loyalty 195

Loyalty Brands Net Promoter Score Omnichannel 195

InMoment XI

MAY 14, 2022

The truth is, most Nike customers are just like you and me: casual athletes or city dwellers who are drawn to the aura of innovation and inspiration associated with The Swoosh. Your presentation and offering must be in line with their self-concept and aspiration—especially those with the highest lifetime value.

Brands 370

Brands Loyalty Retail Competitive Advantage 370

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market. CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260