eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Cross-Functional Innovation : Employees in flat organizations often have greater exposure to different departments, leading to more diverse ideas and creative problem-solving.

2020 347

2020 Customer Journey Mapping Culture Innovation 347

One Millimeter Mindset

JANUARY 28, 2021

How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. Are You Managing Teams for Innovation or Stasis? Do You Collaborate or Dominate Team Meeetings?

Innovation 120

Innovation 2021 Leadership Consulting 120

Experience Investigators by 360Connext

OCTOBER 5, 2021

Storyboards and storytelling can be very helpful if you have an opportunity to present findings. . This leads to innovation and better experiences for customers. . Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage. Ask leaders to present their ideas.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Experience Investigators by 360Connext

APRIL 16, 2015

We’ve come to accept the incredible pace of innovation. If you like the picture presented, you swipe one way, and if you don’t like the picture, you swipe another. Blog Customer Experience customer service Featured Innovation Podcast User Experience Design linkedin mobile retail technology User experience UX'

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

Experience Investigators by 360Connext

JANUARY 5, 2015

The day I presented the findings changed how I do business. This led to stagnant thinking instead of innovation. Innovation only comes with risk. It wasn’t easy to present these difficult truths to the people who had worked so hard and invested so much. And here’s why. Risk was not rewarded.

Leadership 307

Leadership Consulting User Experience Loyalty 307

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 98

Innovation Call Recording Customer Success Government 98

Customer Bliss

OCTOBER 6, 2015

Present information from multiple sources by stage of the experience, rather than by survey question. This presentation is a is a game-changer, as explanations of issues and opportunities always begin by being grounded in where they exist in the customers’ experience with you.

Social Media 236

Social Media Feedback Presentation Call Center 236

InMoment XI

DECEMBER 15, 2022

Today’s customers aren’t going to be wooed by you just having digital options—they want you to supply truly innovative digital experiences. Watch the full presentation here! And post-COVID, if you haven’t already built a digital experience strategy, we hate to break it to you, but you’re already behind the buck.

Social Media 397

Social Media Metrics 2019 Customer Journey 397

eglobalis

JULY 2, 2024

Customer-Centric Culture : Foster a culture where feedback is valued and acted upon at all levels, promoting continuous improvement and innovation. The emergence of advanced data analytics and real-time feedback mechanisms presents a transformative opportunity for organizations to transcend the constraints of NPS.

NPS 373

NPS Feedback Net Promoter Score B2C 373

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

2024 300

2024 Entertainment Books Culture 300

Experience Investigators by 360Connext

AUGUST 17, 2021

Innovations and Forecasting. CX meetings require thinking about the past, present, and future of the customer experience program. These meetings are typically held on a regular basis, usually monthly. . A typical agenda will include: CX Mission and Goals. Progress on CX Programs and Priorities. Customer Feedback and Insights.

Customer Experience 364

Customer Experience Net Promoter Score Customer Journey Document 364

Experience Investigators by 360Connext

DECEMBER 15, 2023

Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation. Share what is next as you improve the journey! Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Experience Investigators by 360Connext

JUNE 8, 2021

To look for clues for the future, it’s vital to understand their present reality. Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas. If you don’t, then collect whatever feedback you can from inputs like social media and product reviews.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

TechSee

DECEMBER 11, 2024

Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts.

2024 109

2024 2025 Omnichannel Social Media 109

Alida

OCTOBER 4, 2016

More recently, however, it’s embraced other innovative engagement activities. Gartshore ended her presentation by reminding customer intelligence pros that while it’s important to keep activities fun and engaging for members, your insight community should ultimately drive business results. Engagement, not entertainment.

Engagement 250

Engagement Entertainment Insights 2016 250

TechSee

AUGUST 15, 2021

One innovative way that has already been proven to drive efficiency and cut warranty costs is visual assistance. But with innovations such as Visual Assistance, warranty claim management can present an opportunity to reduce costs and strengthen relationships with dealers. What is Visual Assistance?

Management 207

Management Contact Center B2B Innovation 207

GetFeedback

APRIL 18, 2019

The data you collect can be used to further refine your CX processes and bring innovation to your brand. Alternatively, your customer support page should always be present in the navigation bar and/or footer of your website for added clarity. Greater brand authority. No business acts as a solitary entity in any given industry.

Customer Experience 274

Customer Experience Omnichannel Customer Centricity Feedback 274

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Integrated Actions : The ultimate goal is to eliminate any and all silos that exist in many companies, facilitating a coordinated, data-driven approach to prioritising which action will get your business the best results.

2023 195

2023 Workshop 2024 Events 195

Experience Investigators by 360Connext

MARCH 3, 2020

Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to serve them, and identify gaps in their journey. Presenting the very idea of journey mapping can spur a better understanding of how important it is to see things from the customer’s perspective. Fix what’s broken.

Customer Journey Mapping 250

Customer Journey Mapping Customer Journey Innovation Touchpoint 250

InMoment XI

MAY 17, 2024

Challenges and Opportunities for Businesses Transitioning to the third wave of CX presents both challenges and opportunities for businesses. Embracing the Third Wave In conclusion, securing brand loyalty in the third wave of CX requires a proactive approach to adaptation and innovation.

Loyalty 195

Loyalty Brands Net Promoter Score Omnichannel 195

InMoment XI

MAY 14, 2022

The truth is, most Nike customers are just like you and me: casual athletes or city dwellers who are drawn to the aura of innovation and inspiration associated with The Swoosh. Your presentation and offering must be in line with their self-concept and aspiration—especially those with the highest lifetime value.

Brands 370

Brands Loyalty Retail Competitive Advantage 370

Comm100

DECEMBER 12, 2023

Omnichannel communication isn’t the future – it’s the present. The post Innovate or Stagnate: Top 4 Customer Service Trends for 2024 appeared first on Comm100. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API.

2024 91

2024 Innovation Customer Service Omnichannel 91

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market. CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes. Scalability Scalability and efficiency present another set of challenges.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

One Millimeter Mindset

APRIL 20, 2022

Conversations and presentations are driven by the urge to make up for perceived lost time with real live three dimensional people. In fact, several minutes into a shared dialogue or presentation, people are easily overwhelmed. Then engage me to present a One Millimeter Mindset program!

Innovation 107

Innovation Presentation Consulting Leadership 107

Solvvy

AUGUST 22, 2022

Integrating systems, like your CRM, and ensuring your AI solution routes information to the right department can present challenges, particularly if you don’t have resources with technical expertise on your staff. . System integration issues.

Customer Service 89

Customer Service Innovation E-support Net Promoter Score 89

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. Looking for an innovative, non-traditional speaker for your next event, or chapter meeting? Contact me here.

Innovation 116

Innovation Culture Leadership Events 116

BlueOcean

NOVEMBER 13, 2023

With these questions in mind, we present a quick round-up of some trending outsourcing and customer service-related articles, podcasts, and webinars from across the industry. CallMiner presents a straightforward, and deeply insightful, overview of what VoC analytics can look like and how that insight plays a role in your business strategy.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. In other words, a company’s virtual assistant needs to be present across all channels.

Multi-Channel 207

Multi-Channel Contact Center Touchpoint Customer Centricity 207

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Visualization: The final step is to present the findings in an easily understandable format.

Social Media 195

Social Media Document Contact Center Insights 195

Blueshift

MARCH 29, 2024

In an era defined by digital disruption and evolving consumer expectations, credit unions are presented with a remarkable opportunity to redefine member engagement and excel in a rapidly changing, digital world.

Banking 111

Banking Webinar Innovation Presentation 111

Customer Bliss

NOVEMBER 29, 2018

Taranto joined the Department in 1999 and has focused on leading innovations and improvements in systems and services for providers and customers. Taranto has been honored as a manager of the year and has led her teams to win both national and local awards in communications and information technology service innovation.

Chief Customer Officer 195

Chief Customer Officer Engagement Call Center Leadership 195

InMoment XI

FEBRUARY 15, 2022

So, BOPIS is a compromise: customers get to easily buy products online and receive their items relatively quickly, while employees get to engage with customers in-store while avoiding the obstacles those pickup types present. Blended Experience #2: Pick Up, Walk Out (Automatic Payment).

Retail 195

Retail Consumers Social Media 2022 195

InMoment XI

MARCH 18, 2024

Predicting the Future with Data Harnessing the power of richer insights goes beyond understanding the present; it involves predicting the future. This depth of understanding goes beyond the surface, allowing businesses to respond to customer needs on a more personal level.

Insights 195

Insights Multi-Channel Webinar Social Media 195

eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. We will also explore the unique challenges faced by the CX industry and how specific MarTech solutions can benefit B2B customers, with a global focus.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Data Visualization and Reporting These tools often provide intuitive dashboards and reports that present key performance indicators, sentiment trends, and other crucial metrics. Consistency builds trust and recognition.

Brands 284

Brands Management Multi-Channel Social Media 284

Customer Bliss

NOVEMBER 1, 2018

Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175