TechSee

DECEMBER 11, 2024

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Outcome : Mixed accuracy. The lesson?

2024 109

2024 2025 Omnichannel Social Media 109

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? Let’s dive in!

Retail 144

Retail Social Media Technology Brands 144

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. Virtual and Augmented Reality (VR/AR) VR and AR technologies, used by platforms like Unity and ARKit, create immersive and interactive experiences for customers.

Customer Experience 428

Customer Experience Social Media 2024 B2B 428

eglobalis

JULY 2, 2024

Customer-Centric Culture : Foster a culture where feedback is valued and acted upon at all levels, promoting continuous improvement and innovation. The emergence of advanced data analytics and real-time feedback mechanisms presents a transformative opportunity for organizations to transcend the constraints of NPS.

NPS 453

NPS Feedback Net Promoter Score B2C 453

Experience Investigators by 360Connext

APRIL 16, 2015

We’ve come to accept the incredible pace of innovation. If you like the picture presented, you swipe one way, and if you don’t like the picture, you swipe another. Blog Customer Experience customer service Featured Innovation Podcast User Experience Design linkedin mobile retail technology User experience UX'

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

InMoment XI

NOVEMBER 18, 2024

If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused. This can also help you increase cross-sell and upsell opportunities by presenting items that customers are more likely to purchase. Here are some trends to watch: 1.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

CSM Magazine

NOVEMBER 25, 2024

The realm of Internet radio broadcasting is changing swiftly as technology progresses further each day. By utilizing AI technology, broadcasters can offer music recommendations to listeners and incorporate AI voice assistants as companions on the airwaves, providing relevant updates and entertainment.

2024 52

2024 Innovation Social Media Entertainment 52

InMoment XI

DECEMBER 15, 2022

Today’s customers aren’t going to be wooed by you just having digital options—they want you to supply truly innovative digital experiences. Watch the full presentation here! And post-COVID, if you haven’t already built a digital experience strategy, we hate to break it to you, but you’re already behind the buck.

Social Media 397

Social Media 2019 Metrics Customer Journey 397

CSM Magazine

MARCH 4, 2025

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement.

2025 52

2025 Events Connections Innovation 52

Experience Investigators by 360Connext

DECEMBER 4, 2014

And the entire experience is, for the most part, lacking much innovation. They care about how they present the survey to patients. Sometimes that’s where they’ve invested in technology. Some larger healthcare systems are starting to catch up, and they are investing in technology to help the patient experience.

Healthcare 234

Healthcare Hospitality Social Media Insurance 234

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 101

Innovation Call Recording Customer Success Government 101

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Experience Investigators by 360Connext

JUNE 8, 2021

To look for clues for the future, it’s vital to understand their present reality. Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas. While technology gives us access, it also keeps us tethered to jobs and obligations like never before.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. There may be varying levels of involvement, but executing on Customer Experience Management means considering the people, processes, standards, technology, and tools within our organizations that lead to the experience for customers.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Innovation 117

Innovation Customer Success NPS Reference 117

Experience Investigators by 360Connext

AUGUST 17, 2021

Innovations and Forecasting. CX meetings require thinking about the past, present, and future of the customer experience program. That means creating a CX Strategic Council with leaders who are essential to recognizing, identifying, and improving the right moments along the customer journey. . Progress on CX Programs and Priorities.

Customer Experience 364

Customer Experience Net Promoter Score Customer Journey Document 364

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. NPSx℠ brings together the best of Bain’s customer-first thinking and world class technologies, packaged in a simple and accessible way, for leaders around the world.

2023 195

2023 Workshop 2024 Events 195

TechSee

FEBRUARY 16, 2023

Now with the open API, any potential integration becomes available to the more than 1000 businesses globally that have deployed TechSee’s technology. “As visual engagement and visual service move from innovation to the industry standard, TechSee’s innovations in AI present breakthrough transformational value across the enterprise.

Technology 109

Technology Customer Experience Contact Center Innovation 109

InMoment XI

NOVEMBER 20, 2023

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. As we delve into the realm of AI in Customer Experience (CX), we will explore how this technology is reshaping the customer-business relationship. What is AI in CX?

Customer Experience 243

Customer Experience E Commerce E-support Social Media 243

CSM Magazine

OCTOBER 29, 2024

The Future of Art in Gaming Although the gaming industry can be considered well-developed, with games already being high-quality and engaging, advancements in technology offer the potential for even greater artistic achievements. These innovations have introduced new gaming genres and attracted even more enthusiasts.

Entertainment 105

Entertainment Culture Transportation Social Media 105

TechSee

AUGUST 15, 2021

One innovative way that has already been proven to drive efficiency and cut warranty costs is visual assistance. This technology delivers the capability to provide practical help for quick warranty checks and accurate repairs, and can be implemented in both assisted and self-service modes. What is Visual Assistance?

Management 207

Management Contact Center B2B Innovation 207

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. In other words, a company’s virtual assistant needs to be present across all channels.

Multi-Channel 207

Multi-Channel Contact Center Touchpoint Customer Centricity 207

CX University

JANUARY 10, 2025

In the ever-evolving landscape of healthcare, technological advancements are often celebrated for improving outcomes and efficiencies. However, have these innovations truly fulfilled their promise? This stagnation points to the limitations of early interventions and underscores the need for innovative strategies.

Healthcare 40

Healthcare Technology Hospitality 2013 40

Alida

AUGUST 8, 2016

The following is an excerpt from Winning the Research Revolution , an e-book exploring how technological changes pose both a threat and an opportunity for the world of research. Get your copy of the e-book and catch Ray Poynter’s presentations at the 2016 Customer Intelligence Summit to learn more.

Marketing 174

Marketing 2016 Customer Centricity Presentation 174

TechSee

JULY 10, 2018

These technologies present unparalleled opportunities for improvement of the claims process, including the automation and visualization technologies that are transforming the insurance landscape. This has given rise to a new era of Insurtech companies, new players using technology to disrupt the insurance industry.

Insurance 153

Insurance Competitive Advantage Innovation Customer Satisfaction 153

InMoment XI

SEPTEMBER 3, 2024

A wealth of insights lies in the interactions between your organization and its customers; however, without specialized technology to analyze that data, those insights remain untapped. Scalability Scalability and efficiency present another set of challenges. filler words, irrelevant data).

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel 2024 Workshop 52

Customer Bliss

AUGUST 29, 2017

Her true passion is creating innovative approaches to customer experience, employee engagement and omnichannel marketing, transforming them into both human-centered and results-oriented programs. She put together a plan and presented around six months. Her goal was to build enabling technology. About Rhonda.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Robotic Process Automation (RPA) is a form of business process automation technology based on AI. “Alexa, launch Netflix!”.

2019 100

2019 Telecommunications Average Handle Time Call Center 100

Customer Bliss

MAY 23, 2018

She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella. When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers.

Sports 197

Sports Customer Experience E Commerce Travel 197

Customer Bliss

NOVEMBER 1, 2018

Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CSM Magazine

MARCH 18, 2025

By utilizing AI technologies, companies can streamline operations and create more personalized, engaging experiences for their customers. When a customer visits an e-commerce website, AI can track their browsing history, preferences, and behaviors and present personalized product recommendations in real time.

E Commerce 52

E Commerce E-support Innovation Customer Satisfaction 52

CSM Magazine

MARCH 11, 2025

This year, 95 airports received recognition, with 181 awards presented across multiple categories , ranging from cleanliness to overall passenger enjoyment. Justin Erbacci, ACI World Director General, emphasized the increasing importance of innovation, stating, Airports must continually push the boundaries of service to stay ahead.

2024 52

2024 Customer Experience Travel 2025 52

InMoment XI

FEBRUARY 15, 2022

So, BOPIS is a compromise: customers get to easily buy products online and receive their items relatively quickly, while employees get to engage with customers in-store while avoiding the obstacles those pickup types present. Blended Experience #2: Pick Up, Walk Out (Automatic Payment). Blended Experience #3: Virtual Try-On.

Retail 195

Retail Consumers Social Media 2022 195

Solvvy

AUGUST 22, 2022

This technology also gives businesses the ability to give their customers flexibility in how they’ll reach out, e.g., phone, online chat, messaging, email, or social media. . Natural language processing (NLP) combines human language modeling with machine learning (ML) and deep learning technologies to understand voice or text data. .

Customer Service 89

Customer Service Innovation E-support Net Promoter Score 89