Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Clarivate

DECEMBER 12, 2023

Now, as we continue to innovate and invest in FoundationIP, it’s more powerful than ever. Users can now generate Word forms in seconds instead of minutes or hours, saving valuable time and increasing productivity. It’s a great example of how we’re always looking for ways to improve the user experience.

Innovation 59

Innovation Management Roadmap 2023 59

ShepHyken

JULY 12, 2019

Hugues Meyrath , chief product officer at ServiceChannel, is responsible for driving and executing on the company’s product strategy and roadmap with an emphasis on enhancing and simplifying the user experience throughout the ServiceChannel software portfolio.

Blog 111

Blog Customer Experience Roadmap Technology 111

TechSee

AUGUST 31, 2022

A user already on the phone may want to launch a video session, but stay on the phone for their audio. While an audio-less video-only session may sound simple, consider that the inability to offer a video-only session would result in endless echo, and ruin the user experience. Launch & Rollout. Platform vs Point Solution.

Engagement 109

Engagement Culture Technology Omnichannel 109

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Insights 59

8x8

OCTOBER 17, 2018

Innovation and support of new products and services. Their communication costs are now lower and more predictable, IT has more time to work on innovation, and contact center turnover is lower, because agents are empowered to better support customers. The answer becomes even clearer with three additional points: User Experience.

Communication 73

Communication Contact Center Roadmap Demo 73

CSM Magazine

JUNE 25, 2024

Srikrishnan Ganesan, CEO & Co-founder, Rocketlane commented: “Our unique combination of high-velocity innovation and robust capabilities sets us apart, and has helped us consistently win large, forward-thinking customers, including public companies. We are excited to reinforce our commitment to them.”

Sales 52

Sales Roadmap 2024 2015 52

Centercode

JANUARY 22, 2021

A perfected product doesn’t stop at functional — it provides an amazing user experience. But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. Exceeds customer expectations.

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

West Monroe

MAY 22, 2024

This challenge is elevated by the rapid pace of digital transformation, which has instilled in customers a heightened desire for innovative and customizable products and services. This valuable feedback wouldn't be incorporated into the product roadmap, rendering it ineffective and leading to a less valuable product.

User Experience 52

User Experience Roadmap Feedback Customer Satisfaction 52

Thematic

APRIL 13, 2023

This left users frustrated by the lack of response, which in turn impacted our user experience and overall product satisfaction scores. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Dealing with data overload! Why Thematic?

Feedback 71

Feedback Roadmap Culture Insights 71

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. “Simplicity is the ultimate sophistication”. This quote from Leonardo de Vinci describes the most exciting challenge I face in product management.

NPS 98

NPS Net Promoter Score Customer Centricity Social Media 98

NetBase

OCTOBER 22, 2018

Brian, Principal Analyst and Futurist at Altimeter, a Prophet company , broke down the differences between the brand experience, customer experience, service experience, and user experience – offering fresh clarity on the most important aspect of current and future brand operations. Minds were blown.

Social Media 58

Social Media Roadmap Hotels Brands 58

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. These surveys include questions about the ease of finding information, the clarity of the messaging, the layout or design, and the overall UX/UI experience.

Customer Journey 133

Customer Journey NPS Demo Customer Satisfaction 133

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. UI Enhancements in Content Center We have made some UI enhancements to the Content Center to improve the overall user experience. Take part in Atlas discussions and contribute to this innovative community. We hope to discuss your needs in relation to Twitter ads.

2021 52

2021 Webinar Events Download 52

SurveySparrow

NOVEMBER 28, 2023

Quality Improvement: Continuously improving existing features for a better overall experience. Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

SurveySensum

AUGUST 22, 2023

Address pain points and enhance user experiences to boost customer satisfaction , a recipe for long-term retention. Feedback drives data-backed decisions, aligning your SaaS roadmap with what truly matters. Use the Insights Into Your Product Roadmaps Your customers share their expectations and experiences in their feedback.

Feedback 52

Feedback Net Promoter Score B2B Roadmap 52

Bold360

AUGUST 1, 2018

These innovative minds come from companies of all sizes, in all regions of the world. The insights gained help us inform our product roadmaps to ensure we are optimizing Bold360 to meet our customers’ needs both today, and as they scale in the days, months, and years to come.

Roadmap 40

Roadmap Innovation Banking Customer Journey 40

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business.

Customer Experience 88

Customer Experience Social Media 2020 Customers 88

SurveySparrow

NOVEMBER 29, 2023

Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features).

Consumers 52

Consumers Innovation Loyalty User Experience 52

SurveySensum

JANUARY 24, 2024

But she knew that blindly implementing every feature request could lead to confusion rather than innovation. Here’s how: Impact on user experience : Prioritize features that enhance usability, streamline workflows, and contribute positively to the overall product experience. Prioritise, based on strategy, roadmap, etc.

Roadmap 52

Roadmap Feedback Demo Customers 52

Gainsight

OCTOBER 5, 2023

Now that you’re armed with the roadmap for your Community launch strategy, let’s get to building! Feedback Loops One of the many benefits of a Customer Community is the goldmine of user feedback that you can harness for your product roadmap. Some innovations will arise organically.

Roadmap 52

Roadmap Feedback Measurement Social Media 52

Retently

JULY 3, 2024

Honest feedback is like a roadmap for businesses. It tells them what they’re doing right, what needs fixing, and where they can innovate. Whether it’s a new product launch, a customer service experience, or internal processes, knowing what people really think helps businesses grow and thrive.

Feedback 78

Feedback Multi-Channel E-support Insights 78

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience 2019 Brands 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

SurveySensum

OCTOBER 14, 2024

Understanding what customers think and feel enables businesses to deliver better products, services, and experiences. Drives Improvements : By gathering feedback on current offerings, companies can discover opportunities for innovation and enhancements. Open-ended) How could we improve the user experience of our product?

Voice of Customer 52

Voice of Customer Customer Retention Feedback Competitive Advantage 52

West Monroe

JANUARY 18, 2023

Agile workflows and test-and-learn processes spur continuous innovation In many cases, being fast—getting to market with an MVP that functions but isn’t fully built out—is better than being perfect. Guided by Agile practices and workflows, product-oriented teams thus work in continuous innovation cycles.

Banking 52

Banking Innovation 2022 Government 52

West Monroe

MARCH 14, 2024

” This observation underscores the importance of not just chasing after the latest technology but focusing on innovation—and investments, whether resources, time, or money—that can truly drive business growth. Otherwise, what’s the point? Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Banking 40

Banking Financial 2030 ROI 40

ClearAction

APRIL 17, 2019

Tightening ranges for competitive differentiation have brought customer experience management to the forefront of most companies’ strategic priorities today. Customer experience is often managed with tunnel vision,” Borghesi continued. You can’t manage customer experience mid-pyramid, because its roots are in the foundation.”.

Management 69

Management Customer Experience Management Books Financial 69

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

2030 40

2030 Presentation Innovation User Experience 40

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT. Serve as a CX change management and governance tool.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. You have a great product that your team has worked tirelessly to develop. But you’re not quite sure how it’s being received by your customers. You’ve many questions like – Are they happy with your service?

B2B 52

B2B Feedback NPS Demo 52

Gainsight

OCTOBER 5, 2020

Yes, your product roadmap is designed with the company’s future vision in mind, but how do we know which problems we most want to solve unless we truly understand what those problems actually are? . Sure, hopefully, their input leads to a product update that will then improve the user experience.

Feedback 52

Feedback Roadmap Social Media Customer Base 52

SurveySensum

JANUARY 5, 2023

Upgrades your product roadmap. Enhances customer experience and service. Userpilot is considered best for sending in-app surveys and product usage reports with personalized user experience. This tool is a visual feedback tool that aids in measuring user experience. Reduces churn and improves retention.

2023 52

2023 Feedback NPS Demo 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Take advantage of new methodologies in research innovation. Use consumer insight through the product innovation cycle. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267