Totango

MAY 7, 2024

The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 103

Sports Sales 2024 Net Promoter Score 103

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Customer Bliss

MAY 10, 2018

With the CX team reporting in to the Chief Strategy Officer and Chief Marketing Officer, her team received feedback and insights from the marketing and sales side, and then also strategy and product development, research and insights from the CSO. Amy is Vice President of Customer Experience & Insights for the USA TODAY NETWORK.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

Beyond Philosophy

OCTOBER 3, 2014

The Leadership Must Invest in Customer Experience What Bob wouldn’t say, but I will say for him is that Bob is a great leader. Downie is committed to the idea that leadership is key for having an excellent Customer Experience. Most of all, his leadership and emphasis on Customer Experience is the key to its success.

Leadership 154

Leadership CEM 2014 Sports 154

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! Moving from metrics to insights means examining what caused that uptick. Avoid these leadership traps and share in the success with your team, other leaders, and your entire organization! Published on: November 06, 2019.

Leadership 77

Leadership Net Promoter Score Contact Center 2019 77

Customer Bliss

NOVEMBER 1, 2018

It’s this face-to-face time with the driver that she finds most insightful because she can see first-hand what is or isn’t working in the experience that people need. In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. Tactic 5: Assess your Employee ROI.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Integrity Solutions

JUNE 18, 2021

We often associate “coach” with a sports analogy. Seven Insights for Building a Sales Coaching Culture. Understanding Human Behavior Styles Can Improve Sales, Coaching and Leadership. We develop a leadership mindset that results in coaching becoming a consistent habit.

Sales 96

Sales Leadership Article Magazine 96

Customers That Stick

NOVEMBER 13, 2014

My years in contact center leadership have provided me a solid understanding of the call center environment. book, movie, sporting event, relationship, travel). New channels have been introduced; big data allows for deeper customer insights, all of which is being used to allow for a better customer experience.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session.

2024 52

2024 Customer Success Sports Leadership 52

Beyond Philosophy

SEPTEMBER 20, 2018

What the leadership at an organization does is what their direct reports will do. If leadership creates a safe atmosphere for employees where they are respected, valued, and listened to, then their employees will tell them the truth. I appreciate you sharing that insight with me.”. Honesty is often difficult.

Leadership 136

Leadership Culture Sports 2016 136

BlueOcean

DECEMBER 13, 2022

Other examples are the collaborations between Hilton and Lyft , Shell and Dunkin’ , Macy’s and Dick’s Sporting Goods , and then there is Scene+ in Canada who’s loyalty program brings together company brands offering movies, travel, shopping, dining, groceries and more all under one consolidated program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Calabrio

DECEMBER 10, 2020

Analytics are providing real-time insight and helping management make faster and better business decisions. Leadership Shifts from Taskmaster to Mentor. Supervisors today have an opportunity to create highly collaborative teams that share information and work together, much like a sports team.

Contact Center 105

Contact Center Competitive Advantage Leadership Sports 105

Beyond Philosophy

JUNE 4, 2015

DICK’S Sporting Goods use technology to their advantage. the sporting goods retailer gives all their in-store employees a mobile device they use to help Customers order online or take them to an interactive kiosk to find a product and order it. According to an article on Inc.,

E Commerce 141

E Commerce Sports Retail Omnichannel 141

ChurnZero

MARCH 10, 2022

To catch a diverse group of individuals, they’re delivering content through their online community platform, their podcast and their weekly leadership calls. Customer Success Leadership Network. They believe that Customer Success is a team sport. What is insight-based customer experience and how do you compete on it?

Customer Success 98

Customer Success Leadership Sports B2B 98

GetFeedback

JANUARY 6, 2020

Personas help unlock customer insight. Conduct buyer insight research. . A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. The implications of this trend are profound. He recommends the following steps: .

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Steve DiGioia

SEPTEMBER 16, 2016

More important though is acting upon the insight that is delivered. BF : I’m really interested in sport generally, and see a direct correlation between achieving results on the sporting field, and in the office, because both largely depend on effective people management, cohesion, accountability, and executing a plan.

Customer Experience 102

Customer Experience Sports Omnichannel Customer Journey Mapping 102

ProProfs Chat

NOVEMBER 19, 2021

The primary reason for the popularity of the Likert scale is its potential to offer different levels of agreement, quality, and disagreement to the respondents for accurate insights about a specific subject. These random poll questions help in collecting qualitative data about a specific topic and help you dive deeper into customer insights.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

Beyond Philosophy

JUNE 4, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. Michael Lowenstein, Ph.D., More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept.

Financial 144

Financial White Paper Books Airlines 144

Beyond Philosophy

FEBRUARY 24, 2015

Every detail, from how the prices are listed in the menu to how bright the light is in the Sports Book, has been considered to give the proper psychological cues to the Customers. In both of these examples of restaurants and casinos, there is great care and planning that goes into the experience for the guests.

CEM 122

CEM Books Social Media Customer Experience Management 122

Totango

JULY 23, 2021

What makes a sports team successful? This leadership role is responsible for establishing and cultivating relationships with top-tier clients, and understanding customer needs and how the company’s products or services can meet them. Excellent athletes who work together on both offense and defense to win the game.

Customer Success 127

Customer Success Chief Customer Officer 2021 Sports 127

SurveySparrow

JULY 1, 2022

If you’re a sports fan, it might be MS Dhoni or Roy Keane. Companies also struggle with this question, which is why we use leadership competencies to define a good leader. In this article, we will: Talk about 13 leadership competencies divided into 4 areas. What is Leadership? What are Leadership Competencies?

Leadership 52

Leadership Culture Presentation Sports 52

Lumoa

FEBRUARY 6, 2018

The top challenges that companies should be aware of in 2018, I see are: That senior leadership teams view CX as a passing fad or a short term campaign, and do not truly understand the enormous value a customer-centric approach to business brings – be it engaged employees, retained customers with increased share of wallet or new customers.

2018 121

2018 Customer Experience Customer Centricity Culture 121

ClearAction

OCTOBER 25, 2022

Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management. Learn More.

Sports 71

Sports 2009 2022 Financial 71

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. Marketers can query data, create custom views, and export insights for downstream analysis. Its a big painheavy liftingand here, it was all together.

2024 52

2024 Multi-Channel 2025 Financial 52

ClearAction

SEPTEMBER 27, 2018

Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them. Outside-in thinking permeates your business to the degree that your processes, policies and motives are shaped by customer experience insights. Make sure actions are not lipstick on a pig.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

One Millimeter Mindset

SEPTEMBER 19, 2018

Next, when the customer issues are resolved, the employee shares their insights with: no one. Does your organization make customer retention ownership a spectator sport or a game of hot potato? As a result, the first order of business is to try to hand off the problem to someone else in the organization. Hot potato! End of incident.

Customer Retention 71

Customer Retention Sports Leadership Sales 71

ClearAction

APRIL 18, 2015

Data insights can help maximize ROI of the work done by HR and employees collectively. Propagate thought leadership: blog/wikis/social media are a great way to tap into peers’ expertise. Data can be insightful to all of the roles HR takes on in facilitating the company’s CX goals. Customer Experience Improvement is a Team Sport.

Customer Experience 96

Customer Experience Culture Social Media ROI 96

ClearAction

SEPTEMBER 22, 2022

And VoC aims to count (and even beg for) possible recommendations, instead of enriching your managers with deep insights for sustainable differentiation. Like the players on a team sport, anyone in your firm can cause poor experience. The post CX Annuities Solve CX ROI & Tenure Dilemmas appeared first on Experience Leadership.

ROI 62

ROI Sports Loyalty Programs Touchpoint 62

Beyond Philosophy

OCTOBER 3, 2014

The Leadership Must Invest in Customer Experience . Downie is committed to the idea that leadership is key for having an excellent Customer Experience. Most of all, his leadership and emphasis on Customer Experience is the key to its success. What Bob wouldn’t say, but I will say for him is that Bob is a great leader.

Leadership 68

Leadership 2014 Sports Hotels 68

C Space

FEBRUARY 12, 2020

I love to use the brand Nike all the time because they understand that their story is really less about what are the shoes made out of and more about what does it mean to use sport and exercise as a way to transcend who you are. And so, let’s celebrate life and who you are through sport. Bernie Banks: Leadership is Influence.

Brands 52

Brands Marketing Sports Net Promoter Score 52

Customer Enthusiast

JULY 16, 2015

And since he’s also the past-president of a large local HOA with unique insight into local politics and area development, Kevin can often connect with customers on a personal level too. It’s well documented that current customers are infinitely more valuable than prospective customers.

Insurance 69

Insurance Sports Document Customer Retention 69

CSM Magazine

APRIL 17, 2024

This article will discuss how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return on workforce investment through ongoing assessment, team structuring, enablement, automation and insights.

Customer Service 59

Customer Service Sports 2024 Banking 59

CSM Magazine

OCTOBER 28, 2016

Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. Let’s define leadership as; “Leadership Capacity is the skilful use of leadership attributes for the growth and development of ourselves, our colleagues and our organization”.

Leadership 40

Leadership Competitive Advantage Innovation Sports 40

Optimove

JULY 29, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: In this post, marketing leaders can gain insights evolving from “classic” (more static) campaign orchestration to “streaming” (dynamic), real-time marketing campaigns to create “epic customer experiences.” For more insights, contact us to Request a Demo.

Marketing 52

Marketing Customer Experience Workshop Sports 52

Beyond Philosophy

OCTOBER 3, 2014

The Leadership Must Invest in Customer Experience . Downie is committed to the idea that leadership is key for having an excellent Customer Experience. Most of all, his leadership and emphasis on Customer Experience is the key to its success. What Bob wouldn’t say, but I will say for him is that Bob is a great leader.

Leadership 60

Leadership 2014 Sports Hotels 60

ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. C) Enterprise Use Today VoC insights are generally insufficient for adapting instantaneously to shifting market needs. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62