InMoment XI

MAY 18, 2023

The latest eNVy data is available immediately for customers and InMoment provides Experience Improvement solutions through technology and services that help automotive and mobility companies around the globe make smarter decisions that help exceed buyer expectations. Clair , our syndicated research lead. Clair , our syndicated research lead.

2022 195

2022 Automotive 2023 Sports 195

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. For more insights on how to benefit from Opti-X, contact us to request a demo.

Download 52

Download Sports Events Customer Journey 52

Customer Bliss

SEPTEMBER 25, 2020

We discussed the effects that an increase in technological use has on companies, their employees, and the customers they serve. Here are insights from Brian on what he calls, “ the novel economy: ” “The novel economy is something that was born at Salesforce. . — @SimonTBailey #bethespark Click To Tweet.

Sports 160

Sports Leadership Innovation 2020 160

CSM Magazine

NOVEMBER 6, 2024

Listening to Customer Feedback Customer feedback offers insights into a franchise’s strengths and areas for improvement. For instance, a gym franchise could host fitness events in the community or sponsor local sports teams. Leveraging Technology for Better Service Using technology can improve the customer experience at a franchise.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

Beyond Philosophy

JUNE 4, 2015

If all the statistics about mobile technology are true, the answer is likely yes for 70% of you—maybe more! To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. DICK’S Sporting Goods use technology to their advantage. Are you reading this on a mobile device?

E Commerce 141

E Commerce Sports Retail Omnichannel 141

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It helps brands track, analyze, and organize each customer interaction with them.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email.

Culture 244

Culture 2019 Contact Center Leadership 244

Customer Bliss

NOVEMBER 1, 2018

It’s this face-to-face time with the driver that she finds most insightful because she can see first-hand what is or isn’t working in the experience that people need. In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 74

Technology Marketing 2017 Social Media 74

Customers That Stick

NOVEMBER 13, 2014

I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center. book, movie, sporting event, relationship, travel). False Dichotomy. They depended on me to do a job!

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session.

2024 52

2024 Customer Success Sports Leadership 52

Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. Other leaders focus intently on gathering customer feedback without any plan , accountability, or goals around what to do with the insights learned from that feedback. You can do this!

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

GetFeedback

JANUARY 6, 2020

Personas help unlock customer insight. Conduct buyer insight research. . A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Business technology (BT) managers: manage projects and tech personnel. .

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Totango

JULY 23, 2021

What makes a sports team successful? When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. What Technology Does a CS Team Need? A good pitcher alone won’t win a baseball game.

Customer Success 127

Customer Success Chief Customer Officer 2021 Sports 127

ShepHyken

JANUARY 14, 2019

cp2experience) I have framed all my top tips around the benefits to customers (and employees) and identified how technology can support the delivery of an enhanced, competitively distinct customer experience. Panviva) Get a jumpstart on your 2019 planning with this collection of CX insights from our top 10 industry experts.

2019 100

2019 Article Customer Journey Mapping Customer Service 100

Steve DiGioia

SEPTEMBER 16, 2016

BF : Communication technology and societal attitudes continue to evolve at warp speed. More important though is acting upon the insight that is delivered. Can you give me another example of how you’re using technology to improve the service you’re offering? Interested in writing a guest post and be published here?

Customer Experience 102

Customer Experience Sports Omnichannel Customer Journey Mapping 102

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. Ultimately, non-technology focused moments throughout the customer journey will have the biggest impact on your brand’s ability to form relationships with customers.

Technology 54

Technology Brands Voice of Customer Communication 54

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. Now moving on to our internal teams… Benefits to Our Team: Real-Time Insights and Action: By migrating to Gainsight CE, our entire post-sales tech stack can now work together to provide more advanced—and real-time—customer insights. The result? It’s a win-win-win.

Sports 52

Sports 2023 Roadmap Insights 52

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. Now moving on to our internal teams… Benefits to Our Team: Real-Time Insights and Action: By migrating to Gainsight CE, our entire post-sales tech stack can now work together to provide more advanced—and real-time—customer insights. The result? It’s a win-win-win.

Sports 52

Sports 2023 Roadmap Insights 52

ClearAction

AUGUST 29, 2015

Technology vendors have helped customer experience managers understand the importance of micro customer experience action — it is "micro" because it acts on issues one customer at a time or one department at a time. B) The investment in technology and time to address one at a time is high. Your Recipe for Success.

ROI 117

ROI Customer Experience Culture Customer Experience Management 117

Eptica

AUGUST 11, 2015

Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport. Customer service is no different. So how can companies ensure they are emotionally engaging with customers?

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. So, what should we expect in the nearest future?

2018 121

2018 Customer Experience Customer Centricity Culture 121

BlueOcean

JANUARY 20, 2022

Sometimes that looks like half a minute of small talk about weather, pop culture or sports—and that’s only possible when you have an intentional location strategy driving your outsourcing decision. Additionally, what insights can potential partners provide about best practices in this situation? Business Continuity Plans.

2022 156

2022 Contact Center Customer Care Sports 156

ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. The survey insights are only so valuable until people act on them. Customer Experience Improvement is a Team Sport. Customer Experience Governance: Do This, Not That.

Engagement 121

Engagement Customer Experience Government Culture 121

Customer Bliss

DECEMBER 6, 2018

Don’t be afraid to invest in technology to get the job done more effectively. His focus is on creating a new customer first culture, driving change through improved insights and research, and building new teams across his field services and call center divisions throughout the Caribbean and Latin America.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180

Happy or Not

FEBRUARY 2, 2023

Using AI-powered technology, our touchscreen Smiley Touch terminal has been upgraded to allow businesses to unlock valuable customer demographic information and combine it with in-moment feedback data for unprecedented insights. Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. Can they provide insight and thought leadership on the operations and tech fronts to help you make decisions that will impact your members? How do they engage with their agents and tap into frontline insight that can build a business case for change?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Calabrio

DECEMBER 10, 2020

Since then, we’ve experienced entire paradigm shifts in technologies, which in turn have fueled a complete and ongoing transformation of the contact center. Analytics are providing real-time insight and helping management make faster and better business decisions. A change will do you good,’ sang Sheryl Crow in the 90s.

Contact Center 105

Contact Center Competitive Advantage Leadership Sports 105

CSM Magazine

NOVEMBER 15, 2024

Obtaining feedback from stakeholders and customers can provide valuable insights into potential improvements. This slogan inspires action and has become iconic in the world of sports and beyond. By encouraging innovation and individuality, it positions the brand as a leader in creativity and technology.

Customer Service 52

Customer Service Social Media Culture Innovation 52

SaleMove

AUGUST 20, 2020

A sports team works from a playbook that provides strategies to create or respond to different circumstances on the playing field, and guides each team member in how to perform their part. Data scientists will look to the knowledge managers for raw data for their analyses, as well as stores of insights to use as training materials for bots.

Contact Center 90

Contact Center Virtual Agent Sports Insights 90

PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. But we now have an opportunity to truly leverage Voice of the Customer feedback by applying it to individual relationships and using these insights as the basis of coaching toward improvement. For others, frontline staff claim to know their customers better than any old survey could.

Document 96

Document Sports Feedback Books 96

Eptica

APRIL 11, 2018

Date: Wednesday, April 11, 2018 Why brands need to capture deeper customer insight from unstructured data. The good news is that this is now changing, thanks to new technologies: Text analytics, which automates the process of analyzing unstructured data to enable it to be better understood. Published on: April 11, 2018.

Net Promoter Score 50

Net Promoter Score Customer Insights Insights Brands 50

Peter Lavers

JULY 10, 2018

Like most other sectors, sport has gone digital, omni-channel, big data, real-time, and customer empowered. This core match data is a critical part of the big data picture that encircles these two wonderful weeks of sport. The key to this is insight – all these stakeholders can’t cope with masses of raw data being chucked at them!

Insights 8

Insights Sports 2018 Social Media 8

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.

Sports 71

Sports 2009 2022 Financial 71

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale.

2024 52

2024 Multi-Channel 2025 Financial 52

CSM Magazine

JUNE 7, 2023

The MSG+ streaming platform will give sports fans access to MSG Networks’ exclusive coverage of their favorite teams wherever they are and on their favorite devices ranging from mobile and tablet to connected TVs. MSG Networks is part of the Sphere Entertainment Co. NYSE:SPHR).

Sports 52

Sports Entertainment Multi-Channel Social Media 52