Team Support

MARCH 27, 2020

These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them. So, how can you maintain strong B2B customer relationships without face-to-face interactions? Take a multi-channel approach with your communication.

Customer Relationships 80

Customer Relationships B2B Interaction Multi-Channel 80

BirdEye

JANUARY 24, 2025

While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue. Hotels that embrace trends like challenges or interactive videos can use these major platforms to tap into a growing segment of active users who crave authentic experiences.

Social Media 52

Social Media Hotels Marketing Travel 52

Optimove

FEBRUARY 23, 2025

1 – The State of CRM Marketing Last year, we described CRM Marketing as an air traffic control system where brands orchestrate millions of customer interactions with precision. WhatsApp Integration : With nearly two billion active users worldwide, WhatsApp has become an essential channel for businesses.

2024 52

2024 Multi-Channel 2025 Financial 52

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Multi-Channel 64

Multi-Channel Sports Download Social Media 64

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 113

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Multi-Channel 59

Multi-Channel Sports Download Social Media 59

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. Optimove’s AI-Orchestrated Gamification Optimove has partnered with Captain Up and Gamanza delivering a first to iGaming and Sports Betting operators: AI-orchestrated gamification.

Engagement 52

Engagement Sports Multi-Channel Download 52

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Multi-Channel 52

Multi-Channel Sports Download Events 52

Avaya

AUGUST 21, 2017

The sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven with digital tech. Sports fans are focused and engaged, with instant mobile access to info and entertainment. And it all competes with the in-stadium experience.

Sports 50

Sports Entertainment Social Media Events 50

Ann Michaels and Associates

DECEMBER 12, 2018

The key to “humanizing the customer experience” is authenticity, and creating a true people-focused core in which all interactions are individual. Companies need to shift their thinking, and replace the immediate sales goals of the past with proactive interactions that align with the goals that customers have for themselves.

Customer Experience 56

Customer Experience Multi-Channel Apparel Retail 56

CSM Magazine

AUGUST 4, 2021

This and other global sporting events, such as Wimbledon and the recent European Championships have brought into sharp focus the need for media brands to evaluate their digital experiences. Streaming options and the plethora of devices that end users have at their disposal have changed the way the world interacts with media.

Brands 52

Brands Entertainment Sports Multi-Channel 52

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty. The company is present in all major gaming markets in the world.

Multi-Channel 40

Multi-Channel 2008 E Commerce 2004 40

BirdEye

APRIL 6, 2023

You can create videos for YouTube and other social media channels that show off your organizational skills which should lead to more business over time. VR sports streaming service : You can also start a VR-based sports streaming service and meet the needs of sporting enthusiasts around the world.

2023 98

2023 Insurance Social Media Transportation 98

Optimove

APRIL 15, 2024

Position-less Marketers possess a diverse skill set, enabling them to execute tasks across various marketing functions and channels. Much like versatile athletes or multi-instrumental musicians, these marketers excel in reshaping traditional marketing roles to drive business outcomes in the digital realm. I’m a basketball player.”

Marketing 59

Marketing Sports Multi-Channel Download 59

Optimove

DECEMBER 16, 2021

We leverage AI to autonomously surface valuable customer segments, orchestrate self-optimizing CRM journeys, and accurately deliver the marketing interaction of the highest impact – to the right customers, at the right time, and through the right channel. and send an average number of over 800 weekly campaigns (with some over 2,000).

Multi-Channel 52

Multi-Channel Sports Entertainment 2022 52

Avaya

JUNE 29, 2017

Lately, this includes interactive social, mobile, touch-enabled experiences that add a touch of sparkle to a visitor’s journey. In our EBC, we’ve crafted a personalized, informative, collaborative environment rooted in multi-dimensional, multi-way communications. The world of sports and entertainment to be precise.

Customer Experience 45

Customer Experience Multi-Channel Touchpoint Customer Journey 45

Optimove

MARCH 12, 2020

When we do turn our focus to the more mundane professional adversities this crisis brings, we find ourselves in front of a multi-layered, mostly unknown challenge. Crises – like sports – don’t just build character; they reveal it. Cross-Functional as Key. A good place to start can perhaps be the macro angle. Community First.

Marketing 64

Marketing Multi-Channel Sports B2C 64

Kustomer

JUNE 3, 2021

The game also has incremental awards that entice players to cycle more often, to join teams, and to interact with others throughout the trails. The reason for switching CRMs, according to Eric, is he believes that CX is a human-to-human interaction and a platform that encapsulates those beliefs into one space is vital for customer success.

Omnichannel 52

Omnichannel Multi-Channel Document Sports 52

Guavus

FEBRUARY 11, 2019

When CSPs do this, they too will empower themselves to target a particular subscriber with a customized offering of interest to that subscriber and to do so in a way that matches how that customer interacts with the world. It’s important that CSPs adopt an integrated, multi-channel approach to marketing, selling, and serving customers.

Insights 51

Insights Marketing Customer Experience 2018 51

Avaya

AUGUST 15, 2016

The professional sports industry in North America is projected to reach $73.5 billion by 2019 (PwC Sports Outlook Study). But how do sports clubs and stadium operators ensure that they’re getting their piece of the industry pie? Take the top 4 professional sports leagues in North America: NFL, NBA, NHL, and MLB (Statista 2016).

Sports 41

Sports 2016 Events Multi-Channel 41

Alliance by IFS

SEPTEMBER 11, 2018

This new tool can be harnessed by any user to build flexible, agile business processes that address a wide variety of needs such as integrations, multi-channel communication automation and service escalations. Astea has brought it all together in one intuitive application.”.

Multi-Channel 33

Multi-Channel 2018 Sports Technology 33

SurveySensum

MAY 20, 2020

Each such interaction can help build brand trust and loyalty. Ford , a Multi-national company like Ford have initiated a ‘ Built to Lend a Hand ’ campaign that offers payment relief and credit support and Budweiser has redeployed $5 million to the American Red Cross. Need more dog treats for your furry friend?

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. Case studies are now emerging which demonstrate the benefits of rewarding many non-purchase brand interactions. The tide is turning.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Optimove

MAY 4, 2022

” From a technical standpoint, a smart customer data platform (CDP) would have to be in place, along with AI-led orchestration capabilities and all the execution channels. land-based and online sports betting – and by using Optimove, it can take an interesting path in pursuit of the ultimate goal of customer marketing.

Marketing 52

Marketing Sports Multi-Channel Healthcare 52

Optimove

JANUARY 27, 2021

Optimove, the gaming industry’s leading CRM Marketing Hub, is proud to announce has partnered with SKS365, a leading multi-licensed international bookmaker and gaming operator. Not only one of the fastest-growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy. About SKS365 Group.

Sports 40

Sports Marketing Multi-Channel Entertainment 40

Optimove

JANUARY 27, 2021

Optimove, the gaming industry’s leading CRM Marketing Hub, is proud to announce has partnered with SKS365, a leading multi-licensed international bookmaker and gaming operator. Not only one of the fastest-growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy. About SKS365 Group.

Sports 40

Sports Marketing Multi-Channel Entertainment 40

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports 2020 Entertainment Events 52

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. API integrations allow dripping across multiple channels like email, SMS, or web ads. Select your channels Decide which communication channels you will use to deploy your drip campaign.

Marketing 111

Marketing Multi-Channel Events Demo 111

LiveChat

MARCH 20, 2018

The interaction that a customer has with a brand throughout their business lifecycle is customer experience. Invest in all channels that can help in improving your customers’ experience. It has proven to be the best channel to future proof your customers’ experience. Run a campaign that involves interpersonal interaction.

Social Media 60

Social Media Customer Retention Multi-Channel Metrics 60

Optimove

NOVEMBER 2, 2022

2 – Encourage interaction. You can easily entice your audience to interact with your email and content as it relates to the World Cup. 4 – Think “multi-channel”. Some of the most successful campaigns in World Cup history have leveraged multiple marketing channels together. 3 – Add email skin to templates .

Multi-Channel 52

Multi-Channel Social Media Sports Interaction 52

Comm100

DECEMBER 10, 2024

This includes tracking game choices, session durations, betting habits, and interaction frequencies. Having a unified support solution will go a long way in helping you personalize interactions. Address players by name to create a personalized and engaging interaction.

Multi-Channel 52

Multi-Channel Demo Loyalty Social Media 52