ShepHyken

NOVEMBER 16, 2016

Engagement is about interacting and attraction. One that is pushy and promotional or one that is about interacting and relationship building? But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games.

White Paper 134

White Paper Marketing Customer Experience Advertising 134

TechSee

SEPTEMBER 30, 2024

To gain deeper insights into the impact of these technologies, make sure to download our white paper. It tailors interactions to individual customers, ensuring a more personalized and satisfactory experience. Download our white paper today to uncover the full potential of these technologies for your business.

White Paper 109

White Paper Automotive Download Customer Satisfaction 109

TechSee

MARCH 12, 2019

When visual interaction – whether via image or video – is combined with automation, contact center workflows can be improved dramatically. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents. The Power of Visual Automation. Benefits to agent productivity.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

CSM Magazine

JANUARY 15, 2025

In fact, 17% of them will leave after only one bad interaction. For optimal results, we suggest using data from past interactions as a reference point for future communications. Use a platform to connect all of your customer touchpointsCRMs, website data, and app interactions. Because more often than not, they dont.

White Paper 52

White Paper Communication Interaction Customers 52

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Such technology solutions “make it possible to tap many more customer voices beyond individuals with whom the business interacts the most. Don’t forget about culture.

White Paper 243

White Paper Social Media Feedback 2019 243

Beyond Philosophy

MAY 14, 2015

Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance. As many as 2/3 of Customer service interactions will occur without human-to-human contact.

White Paper 160

White Paper 2014 2015 2012 160

Beyond Philosophy

SEPTEMBER 7, 2015

Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. That means you interact. You will become a valuable resource to your customers when you post information about your products and your industry. It’s about engagement.

Social Media 166

Social Media Engagement White Paper Blog 166

ShepHyken

MARCH 26, 2019

Social media has transformed how customers and businesses interact. With years of experience as a contact center analyst, a customer service advisor, and more, she has authored over 150 white papers, e-books, and webinars. Natalie Petouhoff is the Vice President of Customer Service Innovation at Salesforce Service Cloud.

White Paper 126

White Paper Contact Center E-support Social Media 126

Storyminers

JANUARY 26, 2015

From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters.

White Paper 70

White Paper Customer Experience Design Blog Article 70

TechSee

OCTOBER 19, 2021

Visual assistance is an emerging technology powered by video and augmented reality that allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement. Is visual assistance the answer to how to reduce returns? Truck Roll Rates, and. First Contact Resolution.

E Commerce 124

E Commerce White Paper E-support Retail 124

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. People who interact with such companies feel safe, secure, and pleased in their dealings.

Financial 144

Financial White Paper Books Airlines 144

Beyond Philosophy

SEPTEMBER 13, 2016

Up until electronic interaction – the Internet and wireless devices for accessing the web on a mobile basis – changed the character of communication and engagement forever, companies frequently deluded themselves that they were in control of the awareness and influence processes. Seek to leverage and influence, not control.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

Talkdesk

DECEMBER 1, 2020

Account & Interaction Management: How an organization integrates enterprise systems to collect, maintain and distribute customer information. Workforce Management: How an organization assigns the right employees with the right skills to the right job at the right time to meet demand.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

Beyond Philosophy

NOVEMBER 28, 2016

Several years ago, in worldwide customer service experience research conducted for a major high-tech client, to drive stronger downstream customer behavior, it was found that processes and customer interaction had to take service employees well beyond the basics of knowledge, efficiency, and friendliness. Those question are: 1) Really?

Engagement 145

Engagement White Paper 2015 Consulting 145

Talkdesk

DECEMBER 10, 2020

Determine CX maturity priorities Deploying a digital transformation strategy will affect the channels, processes and people by which your customers interact with your brand. What challenges, shortcomings or missed opportunities will your business experience by staying on-prem?

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper. In-Person Surveys.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Renewals have used your product for a while and have likely interacted with your support organization.

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

Totango

AUGUST 23, 2022

B2B customer journey touchpoints are occasions when business customers interact with a brand. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Which business functions or departments are involved in the interaction. What functions the interaction serves. White papers.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

Comm100

FEBRUARY 11, 2025

Admissions & Enrollment: Bureaucratic Bottlenecks For many students, their first real interaction with a university isnt in a classroom; its in the admissions process. Borrowing the Best CX Strategies from the Business World In the corporate world, companies obsess over seamless interactions, personalization, and proactive support.

White Paper 52

White Paper Financial Banking Demo 52

Quadient

MAY 23, 2022

Customers who perceive their interactions with your company as highly positive purchase more of your products and/or services, purchase more frequently, are more loyal, and are more likely to share their positive views with personal contacts and online communities. . These interactions have two components. Marissa Feigen. Experience.

Contact Center 105

Contact Center White Paper Document Social Media 105

Totango

MARCH 8, 2022

Interacting with a customer success community can benefit CS professionals by helping you network, get peer input on business and technical issues, and stay updated on your industry knowledge and skill set. You also can learn by doing by trying the Totango platform free to see for yourself how it works.

2022 122

2022 Customer Success White Paper Seminar 122

Avaya

JANUARY 29, 2019

Screen Recording – An undetectable back-end process that captures desktop screen activity during customer interactions. Customer Feedback – Engage customers immediately following their interaction with agents via short, dynamic surveys. Download the “ Optimizing the Agent Journey to Perfect the Customer Journey ” white paper.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Comm100

MAY 20, 2020

If you want to find out more about omnichannel customer engagement and how to handle interactions across channels with more control and less effort, download the White Paper below: Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

ShepHyken

NOVEMBER 24, 2017

You can also see if there have been previous interactions with the same customers, and how those were resolved, which could save you even more time. Put Great Care into Each Interaction. Just because a customer interaction happens through Facebook or Twitter doesn’t mean that you’re allowed to slack or be less professional.

Social Media 88

Social Media Blog Customer Service White Paper 88

Kayako

MAY 13, 2022

Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Kayako’s SingleView™ includes every customer’s interaction in our help desk support ticketing system so that customer service agents can access a centralized, visual story of the entire customer journey.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Beyond Philosophy

JANUARY 23, 2021

One of the contributing factors to this mindset is the number of stories we hear in business books, blog posts, white papers, and TED talks that describe how organizations change this one small thing and revenue increases by 50 percent. While that makes an interesting story, it isn’t the typical result of making a small change.

2021 88

2021 White Paper Customer Experience Consulting 88

ENGAGE.cx

JUNE 19, 2015

To meet their needs, engagement must become the responsibility of the whole business, and promises made by the brand need to be met at every interaction with customers. Imagine a world where companies interact with their customers the way friends and neighbors interact with each other – with true familiarity and understanding.

White Paper 69

White Paper Touchpoint Download Innovation 69

TechSee

MARCH 19, 2018

Computer vision can be utilized to perform as a Virtual Assistant for customer service agents, delivering effective decision support during the agent-customer interaction. Via a smartphone, the customer indicates the faulty device, and the virtual assistant can recognize devices, detect motions, and interact in real time with the customer.

Call Center 84

Call Center White Paper Contact Center Customer Care 84

Customer Interactions

JULY 7, 2015

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance. They do this by first listening “(across channels) to understand customer intent.

White Paper 28

White Paper Social Media Customer Experience Interaction 28

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

SaleMove

MAY 14, 2021

Digital Customer Service helps make make any live interaction with customers simple and easy. We explore this topic further in our white paper, “ How P&C Insurers are Using Digital Customer Service as a Differentiator.”

Insurance 52

Insurance White Paper Contact Center Call Center 52

NICE inContact

FEBRUARY 24, 2021

The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions. In a white paper on key industry insights, Deloitte says the consumer has arrived in the healthcare industry sooner than expected.

White Paper 66

White Paper Consumers Healthcare Contact Center 66

Totango

MARCH 16, 2021

Engagement: prospects interact with a brand’s website and become freemium users. B2C prospects may consume different content on different interaction mediums than B2B prospects, such as e-books vs. white papers, for example. Conversion: freemium users convert to paying customers.

B2C 118

B2C Customer Journey B2B Customer Journey Mapping 118

Calabrio

JANUARY 2, 2020

One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Therefore, on January 13 we will completely unite under the Calabrio brand. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.

Brands 88

Brands White Paper Social Media Webinar 88

Zeisler Consulting

SEPTEMBER 15, 2021

is to improve the alignment between what your company says it’s all about (call it mission/vision, corporate values/principles, or simply Brand Promise) and the experience your Customers have when they interact with your brand. Here it is: The purpose of Customer Experience as an endeavor (a department, a practice, a field of study, etc.)

White Paper 93

White Paper Sales Brands ROI 93

UJET

DECEMBER 2, 2020

Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago. But now the world is very different. appeared first on UJET.

Contact Center 72

Contact Center White Paper Virtual Agent Consulting 72

Bold360

NOVEMBER 16, 2016

Living inside their Messenger platform, M (Facebook Messenger’s virtual assistant) was billed as the next generation of how people connect and interact with the internet. Others were slow to respond and didn’t interact in the casual conversational manner in which they were built to interact.

Customer Service 86

Customer Service White Paper Customers Brands 86