TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. ’s 9 Binge-Worthy Marketing Podcasts.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

JUNE 9, 2015

They know that investment helps save the company $100,000 a year in lost sales. Driven by client objectives and inspired by bold vision, Stan creates custom keynotes, workshops, and programs that are memorable and on brand, inspiring businesses to become REMARK-able by design. It is literally a humble pie.

Customer Experience 292

Customer Experience Net Promoter Score Hotels 2011 292

Customer Bliss

MAY 31, 2018

Antonio has a lot of experience blending marketing and sales. Based off his experience in marketing and sales, and managing an Air Liquide branch, he realized that improving customers’ lives is meaningful and wanted to be a part of that. Why is it important? What are the benefits it will bring us?

B2B 107

B2B Seminar Leadership Workshop 107

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

BlueOcean

FEBRUARY 22, 2024

They want to workshop risk-reward models with you. Responsive and Engaged Senior Executives In the late-stage sales cycle, with millions of dollars and a multi-year contract on the line, your potential partner should show up with their heavy hitters at the table.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. How many of your clients have voiced this sentiment, when attempting to traverse execution of pre-sale promises and their post-sale service delivery and execution? As degradation of services became more frequent, I exercised leadership communication.

Leadership 61

Leadership Communication Workshop Customer Retention 61

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership 2015 Workshop Communication 71

Customer Bliss

JANUARY 10, 2019

His sales team positively encourages customers, telling them that they have the power to make a choice that matters. the sales reps converse with customers by asking questions like, “Do you know you have a choice?”. CX #Leadership Click To Tweet. Make it Easy for Customers to Say Yes. About Michael Bair.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Workshop 155

Gainsight

APRIL 15, 2025

The “AI That Works for You” track will delve into how generative AI is reshaping post-sales efforts. Leading with Empathy In an age saturated with automation, the human touch in leadership is more critical than ever. Workshop Your Way to Growth The final ingredient in our potion for success is practical application.

2025 52

2025 Workshop Leadership Customer Success 52

BlueOcean

FEBRUARY 22, 2024

They want to workshop risk-reward models with you. Responsive and Engaged Senior Executives In the late-stage sales cycle, with millions of dollars and a multi-year contract on the line, your potential partner should show up with their heavy hitters at the table.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

Experience Investigators by 360Connext

AUGUST 4, 2020

My workshopping and consulting leads me to work with a wide range of clients with all sorts of goals. They have leadership roles… Except for those who are working in the field. Some sales teams rely on “buyer personas” to understand their prospects. Does Your Organization Agree on Who Your Customer Is?

Social Media 265

Social Media Customer Journey Customers Feedback 265

Experience Investigators by 360Connext

APRIL 23, 2024

Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. This loyalty translates into substantial financial benefits, as loyal customers are not only more likely to make repeat purchases but also to advocate for the brand, thereby increasing referrals and sales.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. Workshops of the best CX community around the globe. Our Local Leadership Team in Germany, Switzerland and Austria. Discussion Boards.

Customer Experience Professionals 158

Customer Experience Professionals CEM Customer Experience 2011 158

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. Car Dealership Reputation Management The key is to make experience — not sales — the priority.

Automotive 195

Automotive Management Social Media 2024 195

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Then, the original sales professional is not part of these critical, post sale steps. When gaps in post sale execution persist in organizations and associations, why are internal stakeholders still so surprised? Or worse, something in-between.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

Experience Investigators by 360Connext

AUGUST 19, 2020

It’s not uncommon in my experience coaching, consulting, and workshopping with business leaders to come across goals that are vague, impossible to quantify, or otherwise unhelpful. Your outcomes have to relate back to your overall business and leadership goals . Remember those leadership goals we talked about? Measurable.

Customer Experience 265

Customer Experience Net Promoter Score NPS Measurement 265

One Millimeter Mindset

JULY 9, 2020

Professionals involved in the post-sale care and feeding of newly-acquired customers. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. But, because of the post-sale support continuum and new product innovation your company offers them.

Workshop 96

Workshop Sales Leadership Innovation 96

ShepHyken

APRIL 25, 2023

One day he asked a Frito-Lay salesperson if he could spend a day and learn about the sales process. Montanez became an executive and worked his way up to VP of multicultural sales for PepsiCo America, the holding company for Frito-Lay. So, are you an employee who’s willing to share your ideas with leadership?

2011 109

2011 Workshop Insurance Customer Service Training 109

Michel Falcon Experience

APRIL 3, 2019

Not only that, I’m going to teach you how to host a customer journey mapping workshop for your company. Listen to what Steve Mascarin, a local dentist here in Toronto had to say after we hosted a customer journey mapping workshop for his company. Prior to the workshop, this is how we prepared. Well, there’s a lot.

Customer Journey Mapping 94

Customer Journey Mapping Customer Journey Workshop Customer Experience 94

One Millimeter Mindset

OCTOBER 8, 2020

Taking the risk to identify, create and learn to tell your own stories is the key to professional success and cross functional leadership. Masterminds and workshops available for teams as well. Are you ready? Then take the next one millimeter step forward and contact me here for a complementary conversation about your needs.

Workshop 117

Workshop Entertainment Leadership Communication 117

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Workshop 109

Workshop Sales Presentation Communication 109

Experience Investigators by 360Connext

OCTOBER 2, 2024

An important one, too, because even the best marketing and sales teams can’t save a sub-par product. You can hear everything we learned and access resources to help in this free quick start guide to CX leadership. Your leadership feels misaligned on the value and opportunities of CX. Employee education. Journey mapping.

Consulting 143

Consulting Customer Experience Leadership Customers 143

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. In workshops , I start with a “recent customer profile” exercise to highlight how easy it is to get far away from actual customers. Many organizations started as a “sales” culture.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

Experience Investigators by 360Connext

JUNE 13, 2023

Yet traditional marketing goes up to the sale. Customer experience requires attention, discipline, and meaningful leadership. This center actively supports other departments by providing necessary tools and guidelines, organizing workshops, and sharing best practices for improving the customer experience.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Why rely on a hit or miss storytelling strategy to acquire and retain clients? So you do not have to think about a thing!

Workshop 120

Workshop Sales Presentation Communication 120

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 85

Sales Workshop Culture Leadership 85

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. Will you have senior leadership involved in your account?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Customer Guru

AUGUST 8, 2018

She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. His expertise includes helping organizations achieve their goals in the areas of customer service, employee development, and leadership. Chip Bell Follow @ChipRBell. Don Peppers Follow @DonPeppers.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

Help Scout

SEPTEMBER 14, 2021

At Workshop — a tool built to improve company culture through open and efficient internal communication — Co-founder and Chief Customer Officer Derek Homann is focused on using customer service as a differentiator. “We If you’ve ever worked in sales, you may be familiar with the idea of a ride-along. It’s for good reason.

Customer Service 128

Customer Service Workshop Chief Customer Officer Metrics 128

One Millimeter Mindset

JANUARY 21, 2021

The object is to justify investment in the project (or sale) based on anticipated outcomes. When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Easy- peasy. Maybe not so much as we move forward together in 2021.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

One Millimeter Mindset

SEPTEMBER 24, 2020

Yet, at this point in the conversation, many sales people as well as analytical thinkers, become intimidated. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 133

Workshop Communication Sales Connections 133

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. LinkedIn : [link]. Website : [link]. Website : [link]. based AIM stock listed company.

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

FEBRUARY 13, 2019

How can chapters continuously attract the right pro-bono leadership committed to developing a relevant mix of programming and benefits to keep members excited about and committed to attending monthly chapter meetings? Is chapter leadership actively engaged in making each member welcome throughout each meeting?

Workshop 63

Workshop Leadership 2019 Books 63

Michel Falcon Experience

JANUARY 16, 2020

And/or you can host a sales contest within your sales team to increase top-line revenue. This company’s leadership team has made a conscious decision that is negatively impacting their customer experience. Do you have plans to host a customer journey mapping workshop this year? Customer Journey Mapping. 2020 and Beyond.

2020 88

2020 Customer Journey Mapping Customer Experience Hospitality 88

One Millimeter Mindset

MAY 19, 2020

So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. And work in a cost-center department buried deep in your organization. Or your employer.

Seminar 104

Seminar Workshop Presentation Webinar 104

ShepHyken

SEPTEMBER 7, 2023

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Emphasize the importance of collecting and acting on feedback , as well as sharing results with product, sales, and marketing teams. Partnering with your sales team here can help.

Customer Success 141

Customer Success Return on Investment Customer Centricity B2C 141

Experience Investigators by 360Connext

APRIL 25, 2023

When leading workshops with leaders, I often start with a simple exercise. Lost sales, service costs, high return rates, and even employee turnover are all happening without real focus on these practices. And part of this is evaluating leadership, too. Tell me about your last interaction with a customer.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143