Experience Matters

DECEMBER 22, 2014

I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. His goal: “Treat our fans, employees, and players better than any team in sports.” Creativity in technology.

Culture 125

Culture Sports Magazine 2005 125

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. After listening to feedback and performance metrics, Carolyne and her leadership team were able to create shift bids based on performance, which allowed employees to have different shift options.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Optimove

MARCH 20, 2025

Sherwin Jarvand revealed how ComeOn Group leverages hyper-personalized CRM strategies to increase player engagement, revenue per user, and cross-sell success between sports betting and casino products. Optimizing CRM Teams for Success AI-driven marketing demands CRM teams that are agile, efficient, and structured for impact.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! Thanks to technology like Artificial Intelligence (AI) and Text Analytics, there are powerful ways to do this. Avoid these leadership traps and share in the success with your team, other leaders, and your entire organization!

Leadership 77

Leadership Net Promoter Score Contact Center 2019 77

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. The other thing that I would like to share about the importance of this topic, in women in tech in particular, is there is a known gender gap in technology.

Technology 97

Technology Sports Leadership 2018 97

Beyond Philosophy

JUNE 4, 2015

If all the statistics about mobile technology are true, the answer is likely yes for 70% of you—maybe more! To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. DICK’S Sporting Goods use technology to their advantage. Are you reading this on a mobile device?

E Commerce 141

E Commerce Sports Retail Omnichannel 141

Customers That Stick

NOVEMBER 13, 2014

My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Culture Employee Experience 93

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

2024 52

2024 Customer Success Sports Leadership 52

Calabrio

DECEMBER 10, 2020

Since then, we’ve experienced entire paradigm shifts in technologies, which in turn have fueled a complete and ongoing transformation of the contact center. Leadership Shifts from Taskmaster to Mentor. By mentoring promising team members, supervisors can put them on a managerial track and guide them into leadership roles.

Contact Center 105

Contact Center Competitive Advantage Leadership Sports 105

Totango

JULY 23, 2021

What makes a sports team successful? When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. What Technology Does a CS Team Need? A good pitcher alone won’t win a baseball game.

Customer Success 127

Customer Success Chief Customer Officer 2021 Sports 127

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Events 98

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 74

Technology Marketing 2017 Social Media 74

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. Will you have senior leadership involved in your account? Can they provide insight and thought leadership on the operations and tech fronts to help you make decisions that will impact your members? Salesforce research says consumers like us belong to 4.3

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Steve DiGioia

SEPTEMBER 16, 2016

BF : Communication technology and societal attitudes continue to evolve at warp speed. Can you give me another example of how you’re using technology to improve the service you’re offering? So what is the main challenge you’re currently facing in your role and how are you addressing it? Click to find out how. Click To Tweet.

Customer Experience 102

Customer Experience Sports Omnichannel Customer Journey Mapping 102

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. So, what should we expect in the nearest future?

2018 121

2018 Customer Experience Customer Centricity Culture 121

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. Ultimately, non-technology focused moments throughout the customer journey will have the biggest impact on your brand’s ability to form relationships with customers.

Technology 54

Technology Brands Voice of Customer Communication 54

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence.

Sports 71

Sports 2009 2022 Financial 71

GetFeedback

JANUARY 6, 2020

A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Take a look at this chart from Forrester Research you’ll see a number of different roles represented in the purchase of a technology solution. .

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

CSM Magazine

MAY 27, 2016

Each one is a sports legend who has excelled time and time again in their own competitive sports, providing lasting memories for their fans. They believe in technology and profits more than in their employees. In the world of commerce, we all tend to worship on the altar of price and technology. Based in Minneapolis/ST.

Customer Service 72

Customer Service Sports Advertising Retail 72

Optimove

FEBRUARY 23, 2025

In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale. Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators.

2024 52

2024 Multi-Channel 2025 Financial 52

PK

APRIL 8, 2020

However, this uncertainty does not have to leave you or your leadership team stuck on pause. Sporting events, music events, or religious services? Scenarios can help leadership teams navigate uncertainty. Our economic outlook depends on how we change. public spaces? Going to see a doctor or dentist?

Leadership 52

Leadership Entertainment Automotive Events 52

Optimove

JULY 29, 2024

This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution. Leverage Technology Partnerships: Collaborating with advanced CRM platforms provides the necessary technological backbone to support streaming orchestration.

Marketing 52

Marketing Customer Experience Workshop Sports 52

ClearAction

APRIL 18, 2015

Propagate thought leadership: blog/wikis/social media are a great way to tap into peers’ expertise. Customer Experience Improvement is a Team Sport. HR can be a catalyst to knowledge sharing, but it requires a cross-organizational culture and alignment to succeed. —@tcrawford. —@EngageGXD. —@sharmasights.

Customer Experience 96

Customer Experience Culture Social Media ROI 96

One Millimeter Mindset

SEPTEMBER 19, 2018

Does your organization make customer retention ownership a spectator sport or a game of hot potato? ” Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth. Click on this link.

Customer Retention 71

Customer Retention Sports Leadership Sales 71

CSM Magazine

APRIL 17, 2024

Assess Skills and Knowledge Managing customer service teams can be compared to managing a sports team, and teams with skill diversity are key to developing a well-rounded customer service organization. As a team grows in skills and knowledge, it creates new opportunities to improve and streamline processes.

Customer Service 59

Customer Service Sports 2024 Banking 59

Comm100

MARCH 8, 2017

His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. Chelsea Krost. ChelseaKrost.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

BirdEye

APRIL 6, 2023

Freelance writing Even with all the technology that has transformed our everyday lives, written words still drive communication between people and businesses. VR sports streaming service : You can also start a VR-based sports streaming service and meet the needs of sporting enthusiasts around the world.

2023 98

2023 Insurance Social Media Transportation 98

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do.

Sports 74

Sports 2021 2020 Loyalty 74

Calabrio

DECEMBER 10, 2020

Since then, we’ve experienced entire paradigm shifts in technologies, which in turn have fueled a complete and ongoing transformation of the contact center. Leadership Shifts from Taskmaster to Mentor. By mentoring promising team members, supervisors can put them on a managerial track and guide them into leadership roles.

Contact Center 52

Contact Center Competitive Advantage Leadership Sports 52

ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. Evidently, senior leadership teams and boards of directors are unaccustomed to using VoC to navigate shifting market needs. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

West Monroe

APRIL 22, 2024

The club has emerged as the benchmark for aspiring teams outside of the English Premier League's big six clubs in terms of both business acumen and sporting fulfilment. Understanding the organization’s current state technology environment is vital, akin to understanding the team's current skillsets and weaknesses.

Government 52

Government Sports 2009 Leadership 52

ChurnZero

FEBRUARY 1, 2019

Harnessing decades of experience and impact at MicroStrategy, Guidance Software (now Opentext), and RichRelevance, Amanda delivers true partnership as she works with Lucidworks customers to optimize the impact of technology innovation and accelerates business results. You can find and follow Amanda on LinkedIn. .

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

C Space

FEBRUARY 11, 2020

This change goes way beyond channel & technological advances. Jason Robins, CEO, DraftKings: Betting on a New Market Subscribe to the Outside In podcast: The demand for sports betting has existed for decades in the United States, but it has traditionally been confined to the black market and Nevada, the only state. It’s a process.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52

Natalie Petouhof

JUNE 1, 2022

Empathy is doing the strength training to sport 6-pack abs. So, ask yourself, “Do you know what it would take to be the next Einstein in business leadership?”). Remnants of four industrial revolutions legacy mindset linger in leadership. You don’t want to repeat that leadership mindset pattern. Consider this.

Books 52

Books Employee Experience Leadership 2021 52

Oracle

NOVEMBER 4, 2019

Here are 3 ways students can utilize technology to help them find their top-choice schools. Then, throughout the year, students add achievements, such as good grades, sports and other club involvements, volunteer activities, and other successes. However, tech changes are beginning to break the mold. Virtual college tours.

Sports 57

Sports Travel 2015 Document 57

CSM Magazine

JUNE 27, 2022

Technology. Furthermore, transferable skills in technology are not just about being able to use Microsoft Word or Excel; skills in this category also encompass items like website design, graphic design, animation and even basic coding. Leadership & management. Leadership. Customer service. Flexibility.

Sports 52

Sports Leadership Government Communication 52