Experience Investigators by 360Connext

MARCH 16, 2015

Free webinar this Thursday. Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Need a customer-focused speaker for your next event? Your Name *. Phone Company Name.

Events 223

Events Customer Experience Webinar Telecommunications 223

Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. The following is a preview of the content you can expect from this exclusive, live webinar. I call these Customer Experience Leadership Competencies in my book Chief Customer Officer 2.0: I wish you well in your journey.

Webinar 141

Webinar Chief Customer Officer Customer Experience Social Media 141

Experience Investigators by 360Connext

DECEMBER 17, 2014

Stay tuned for details on how to accomplish more than most do in a year by taking our upcoming 30 Day CX Challenge and joining us for our 2015 Webinar Series. Blog Customer Experience Customer Journey Mapping Featured customer service employee engagement Entrepreneurship leadership linkedin loyalty'

2015 306

2015 Customer Experience Customer Journey Mapping Customer Journey 306

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 98

Webinar 2021 Chief Customer Officer B2B 98

ShepHyken

MARCH 19, 2021

She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. COO at ultimate.ai

Leadership 93

Leadership 2021 Webinar Customer Service 93

Experience Investigators by 360Connext

MAY 11, 2021

And many CX programs start with a tactic – like a customer journey map – and lose steam when leadership nods along but there is no discipline to back it up. An executive leadership team to approve or deny those recommendations. The next video in our ongoing webinar series premieres this Friday on YouTube and Linkedin Live.

Customer Experience Management 291

Customer Experience Management Customer Experience Management Government 291

inQuba

AUGUST 27, 2020

Michael’s thought leadership in Customer Experience and Customer Journey Management has been adopted by leading companies around the world who use inQuba’s analyst-rated Customer Journey SaaS Platform and Methodology to drive their customer experience transformation and customer journey optimization. Do you have any queries about the webinar?

Webinar 80

Webinar 2006 2020 Customer Journey 80

Experience Investigators by 360Connext

FEBRUARY 11, 2015

Creating original content to drive engagement and promote our thought leadership (Infographics, Ebooks, etc.). While we gained clients last year, many of them were a result of me speaking at events like Customer Experience World or leading webinars for other organizations. Delivering a newsletter via email with exclusive content.

Marketing 233

Marketing Social Media Blog Webinar 233

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. B2B Blog Customer Experience Customer Journey Mapping Featured customer journey mapping customer service leadership linkedin management SaaS software-as-a-service' Tell us a little bit about your needs and we’ll get in touch!

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

JUNE 5, 2017

That’s why I’m so excited about my upcoming webinar with SAP , who understands how setting up the relationship from the beginning is one of the keys to success. Setting up your journey with strong customer understanding – both at a group and individual level – helps you help them in meaningful ways. You can do this!

Sales 231

Sales Customer Experience Webinar Customers 231

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Webinar 98

Webinar 2022 Customer Success Metrics 98

Alida

OCTOBER 17, 2017

To hear more insight from Ed on patient experience, watch our webinar, Diagnosing disruptions: De-risking decisions in health care’s digital age. . The leadership team must create a mandate that patient experience should come first.

Hospitality 247

Hospitality 2015 Retail Leadership 247

ClearAction

JUNE 25, 2023

What is Experience Leadership Mastery? Lynn Hunsaker Experience Leadership Mastery is a curriculum spanning your C-Suite, Board, executives, experts, experience steering committee, certification candidates, and entire experience management team. ClearAction.com/experience-leadership-mastery Why? Start here! Get started today!

Leadership 62

Leadership 2008 Touchpoint Employee Experience 62

Beyond Philosophy

NOVEMBER 27, 2017

Culture & Leadership. However, if senior leadership doesn’t support this type of interaction, it would indicate to the team, back-office, and even customer-facing, that avoiding customer interaction is acceptable. There are nine orientation areas that we use to determine a company’s customer centricity level. They include: People.

Customer Centricity 160

Customer Centricity Leadership Consulting Culture 160

Beyond Philosophy

FEBRUARY 2, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Marketing 166

Marketing CEM 2014 Books 166

InMoment XI

APRIL 13, 2022

Let’s say your organization leadership is focusing in on NPS—where you are, what drives it, and so on. If you’re looking for more resources and insight into CX metrics and ensuring your CX program delivers business value (ROI) to your organization, watch this webinar with third-party analyst firm, Forrester, to learn the answers.

Metrics 195

Metrics NPS ROI Call Center 195

Customer Bliss

SEPTEMBER 27, 2016

In our time together, we discussed the pragmatic path that she took in her first year to identify the major opportunities and work that her role needed to take on, and to unite the leadership team in advancing the work. Could they be counted on for a joint podcast or webinar? The importance of leadership alignment.

Healthcare 141

Healthcare Chief Customer Officer Hospitality Leadership 141

Totango

MARCH 31, 2020

Here are 10 leadership best practices that I’ve implemented at Totango and wanted to share with you as well. Virtual office hours and weekly webinars. Daily leadership standups. Do one or do all. The time for action is now. Segment customers by COVID 19 exposure. Communicate business continuity guidelines.

Leadership 82

Leadership Webinar Innovation Communication 82

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. You need to develop a well-defined and quantifiable approach to measuring the ROI of CX initiatives, which is essential for securing ongoing support and funding from senior leadership.

ROI 195

ROI Net Promoter Score Webinar Financial 195

Alida

SEPTEMBER 20, 2018

In a recent webinar , Annette shared a step-by-step process to creating a CX strategy that’s rooted in customer understanding. We received many questions from the webinar—some of which we didn’t get to. I mentioned in the webinar that the customer feedback and data, as well as the customer personas , feed into the journey maps.

Insights 200

Insights Customer Journey Mapping Webinar Customer Journey 200

CloudCherry

MARCH 28, 2019

But rarely do platforms actually deliver on the thought leadership they put out through their PR efforts. Thought leadership is nice, but action is better. There’s a lot of noise out there about what CX teams should be doing. Did you know – every time a buzzword is used, an influencer gets their wings?

Insights 231

Insights CEM NPS ROI 231

Beyond Philosophy

MAY 21, 2015

In a two-year process prompted by consumers’ growing concerns about the safety of long-term consumption of GMOs, Chipotle’s leadership feels this is about transparency and trust as much as health. Chipotle just announced they removed all the ingredients from their menu items that contain genetically modified organisms (GMOs). Why or why not?

2013 156

2013 Books Webinar Leadership 156

Beyond Philosophy

JUNE 18, 2015

Don’t miss Michael Lowenstein, Thought Leadership Principal at Beyond Philosophy, as he provides valuable perspectives on B2B and B2C loyalty programs and offers practical and proven methods for developing consistent loyalty programs. Reserve your spot at this informative webinar presented Thursday, June 17th, 2015.

Loyalty Programs 159

Loyalty Programs B2C 2015 Hotels 159

Experience Investigators by 360Connext

MARCH 17, 2020

And as leadership teams work to put together remote working plans and the infrastructure required to support that, they are looking for ways to determine what’s really important right now. Join me for an Ask Me Anything Webinar. My travel calendar is clear. We are looking after our neighbors and parents as best we can.

Customer Experience 178

Customer Experience E-support Customer Journey Mapping Webinar 178

eglobalis

OCTOBER 1, 2017

Webinars, Panels and other online learning. Our Local Leadership Team in Germany, Switzerland and Austria. Discussion Boards. Mentoring program. Events connecting CX and the Global Industry Experts . Workshops of the best CX community around the globe. Access to a group of CX experts. Talk to Ricardo or Erica about that. Get involved!

Customer Experience Professionals 158

Customer Experience Professionals CEM Customer Experience 2011 158

Beyond Philosophy

JUNE 21, 2015

Don’t miss Michael Lowenstein, thought leadership principal at Beyond Philosophy, as he provides valuable perspectives on B2B and B2C loyalty programs and offers practical and proven methods for developing consistent loyalty programs. Reserve your spot at this informative webinar presented Thursday, June 17th, 2015.

Employee Experience 160

Employee Experience Customer Experience Loyalty Programs B2C 160

Beyond Philosophy

MAY 3, 2017

I often say that a customer experience culture must be embraced by the top leadership, and that is true. Join us for our FREE webinar when Professor Ryan Hamilton and I discuss these key concepts and how they impact on your Customer Experience. 8 Leadership Strategies from an Influencer. Share your comments in the box below.

Consulting 133

Consulting Sports Leadership Culture 133

Alida

AUGUST 27, 2018

Challenge 1: Lack of leadership to drive patient centricity. The leadership team must create a mandate that patient experience should come first.”. The leadership team must create a mandate that patient experience should come first.”. So what’s stopping health care organizations from delivering better patient care?

Hospitality 95

Hospitality Retail Leadership Measurement 95

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. The community includes areas devoted to leadership discussion and job boards. Brands also can receive marketing benefits from using CS communities for thought leadership positioning, lead generation and promotion of product awareness. Supporting CS research. CSM Practice.

2022 122

2022 Customer Success White Paper Seminar 122

Beyond Philosophy

AUGUST 2, 2017

If you can scoop up these potential employee ambassadors and harness their positive energy into a leadership-type position for their millennial counterparts—and any less-than-enthusiastic Baby Boomer or Generation X co-workers too, for that matter—you could have a fantastic employee experience.

2016 120

2016 Leadership Employee Experience 2017 120

Beyond Philosophy

MARCH 27, 2017

He cited the company’s culture as a reason, saying in a statement to Recode : “the beliefs and approach to leadership that have guided my career are inconsistent with what I saw and experienced at Uber, and I can no longer continue as president of the ride-sharing business.”. Attend our free webinar on 30th March. Register here.

Airlines 135

Airlines Leadership Consulting Culture 135

CX Accelerator

JANUARY 16, 2020

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. Be sure to gather the true support of your leadership team, and surround yourself with a strong change coalition before embarking on this journey. Then let’s dive right in! The Three Stages: An Overview.

Customer Centricity 182

Customer Centricity Culture Webinar Customers 182

CX Accelerator

JANUARY 16, 2020

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. Be sure to gather the true support of your leadership team, and surround yourself with a strong change coalition before embarking on this journey. Then let’s dive right in! The Three Stages: An Overview.

Customer Centricity 182

Customer Centricity Culture Webinar Customers 182

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Success Leadership. Customer Success Leadership. Customer Experience.

2021 111

2021 Customer Success Webinar Multi-Channel 111

ChurnZero

JANUARY 6, 2025

“Over the past two years, every less-than-best practice in CS has been scrutinized: where it should live, how it should look, who owns what, writes ChurnZero CEO You Mon Tsang in the most recent Customer Success Leadership Study. Browse these insightful guides on customer success leadership, strategy and best practices.

2025 52

2025 Customer Success Measurement Leadership 52