Experience Investigators by 360Connext

FEBRUARY 3, 2020

The occasional company-wide training workshop. On-site CX Workshops. For as fantastic as podcasts and online courses are, there’s nothing quite like bringing in an outside consultant to run a CX workshop with your team. Workshops are an incredible way to train your team in a collaborative and interactive way.

Workshop 197

Workshop Healthcare Sales Financial 197

Experience Investigators by 360Connext

MARCH 24, 2015

Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking' There are ways to do this without risking anything. Data can’t always tell you what’s in store.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership. So… are you ready?!!!

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

ShepHyken

APRIL 6, 2025

The Inside-Out Blueprint for Customer Experience by Greg Kihlstrom (CMSWire) Medallia Experience showed how organizations win when culture, AI, and leadership all work in harmony. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops.

2025 71

2025 Article Customer Service B2C 71

ShepHyken

DECEMBER 9, 2024

My Comment: We kick off this weeks Top Five roundup with an article from Tomas Hult, professor at the Broad College of Business at Michigan State University and a part of the leadership team of the American Customer Satisfaction Index. Connect with Shep on LinkedIn.

2024 75

2024 Article 2025 Customer Service 75

ShepHyken

JANUARY 14, 2025

You cant expect employees to treat customers any differently than they are treated by the management and leadership of the organization. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 71

Customer Service 2025 Workshop Reference 71

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. An organization’s leadership must believe in the value of customer experience. Customer experience will happen whether or not you talk about. 15 Tips to Help You Communicate About Customer Experience 1.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Customer Bliss

FEBRUARY 9, 2018

These stories come from CCOs who have faced numerous challenges, yet persevered in pushing their metaphorical “rock up the hill” by uniting their leadership teams, working through challenges, and ultimately achieving success in doing so. Build a Customer Journey Map to Make CX Tangible to Leadership and Staff. It was mind opening.

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Chief Customer Officer Workshop 190

Customer Bliss

DECEMBER 13, 2016

High Performance Team Development & Leadership, • Public Speaking (Company, Industry, Financial). Cross-functionally workshopped the actions. That’s from his LinkedIn, which can be found here. Assessing The Role And Work To Be Done. Dayton took about 9-12 months to clarify and understand his role.

Customer Success 0

Customer Success Customer Experience Financial Leadership 0

Customer Bliss

DECEMBER 4, 2018

.” #CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Nov 28, 2018 at 8:00am PST.

Download 185

Download Chief Customer Officer Workshop Books 185

Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact. To engage Kate Nasser’s keynotes, workshops, and coaching, visit her blog.

Workshop 152

Workshop Customer Service Training Government Blog 152

ShepHyken

DECEMBER 29, 2024

BONUS Customer Experience Predictions for 2025: Expert Insights on AI, Leadership, and Human Connection by Dan Gingiss (Dan Gingiss) Our customer experience predictions for 2025 reveal a transformative shift in how businesses will connect with their customers. Connect with Shep on LinkedIn.

Article 75

Article 2025 Customer Service 2024 75

Customer Bliss

MAY 31, 2018

During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? In addition to hosting seminars and workshops, Antonio spent time on the front lines seeing for himself what was a part of the problem. Why is it important? What are the benefits it will bring us?

B2B 107

B2B Seminar Leadership Workshop 107

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. ’s 9 Binge-Worthy Marketing Podcasts.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

MARCH 24, 2025

BONUS Top Reads to Boost Your Contact Centre Leadership Skills by Stephanie Lennox (Call Centre Helper) As a contact centre leader, youre always managing a fast-paced environment while also ensuring your team delivers exceptional service. Connect with Shep on LinkedIn.

Article 75

Article 2025 Customer Service Healthcare 75

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. The post Which HR Leadership Conversations Are Really Needed Today?

Leadership 66

Leadership Workshop 2020 Innovation 66

InMoment XI

NOVEMBER 22, 2017

This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. Every year, MaritzCX hosts the premier customer experience event, CXFusion, in Las Vegas.

2018 150

2018 Workshop Customer Centricity Events 150

InMoment XI

NOVEMBER 22, 2017

This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. Every year, MaritzCX hosts the premier customer experience event, CXFusion, in Las Vegas.

2018 0

2018 Workshop Customer Centricity Events 0

Experience Investigators by 360Connext

JUNE 9, 2015

Driven by client objectives and inspired by bold vision, Stan creates custom keynotes, workshops, and programs that are memorable and on brand, inspiring businesses to become REMARK-able by design. He works with senior leaders to focus on meaningful differentiation to win the hearts of both employees and customers.

Customer Experience 292

Customer Experience Net Promoter Score Hotels 2011 292

Experience Investigators by 360Connext

NOVEMBER 26, 2019

But many of the businesses who partner with me via speaking, workshops or consulting are already operating at 110% capacity. Employees get burned out on constant complaints or commands from leadership. ” And it’s no walk in the park for enterprise-level companies I work with.

Customer Focused 208

Customer Focused Customer Centricity Call Center Workshop 208

BlueOcean

FEBRUARY 22, 2024

They want to workshop risk-reward models with you. Look for a partner whose leaders take the time to understand your unique challenges, showcase thought leadership, and commit to long-term engagement in your business should they be selected as your partner.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

Customer Bliss

NOVEMBER 23, 2016

One-company leadership, accountability, and culture. Using this audit in a workshop setting is very powerful, and something we often do at the beginning of coaching. If you’re a long-time follower of my work or just found me, everything I do is rooted in what I call the five competencies. Those are: Customers as assets.

Chief Customer Officer 147

Chief Customer Officer 2017 Workshop Books 147

Experience Investigators by 360Connext

JULY 21, 2016

We call these CXI® Touchpoint Discovery Workshops because they are not only about the actual touchpoint mapping, but about seeing the customer journey from a […]. The post Touchpoint Mapping: Discovery, Enlightenment, and A-HA!

Touchpoint 165

Touchpoint Workshop Customer Journey Consulting 165

CloudCherry

NOVEMBER 3, 2019

It really starts with leadership staying consistent and actually showing that they care about their employees- not just with words, but with consistent actions over time…and listening to their employees. Simply put, this week is all about empowering CX with Employees first.

2019 150

2019 2020 Workshop Insurance 150

eglobalis

OCTOBER 1, 2017

Workshops of the best CX community around the globe. Our Local Leadership Team in Germany, Switzerland and Austria. In short, customer experience management has become an established profession and the CXPA is growing across DACH(Germany, Switzerland and Austria) as in other European countries and around the globe. Discussion Boards.

Customer Experience Professionals 157

Customer Experience Professionals CEM Customer Experience 2011 157

BlueOcean

FEBRUARY 22, 2024

They want to workshop risk-reward models with you. Look for a partner whose leaders take the time to understand your unique challenges, showcase thought leadership, and commit to long-term engagement in your business should they be selected as your partner.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

Customer Bliss

JANUARY 10, 2019

CX #Leadership Click To Tweet. He has created and co-lead numerous people and culture initiatives including career progression planning, manager coaching workshops, rotational leadership programs, and cultural programming. About Michael Bair.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Workshop 155

One Millimeter Mindset

OCTOBER 8, 2020

Taking the risk to identify, create and learn to tell your own stories is the key to professional success and cross functional leadership. Masterminds and workshops available for teams as well. Are you ready? Then take the next one millimeter step forward and contact me here for a complementary conversation about your needs.

Workshop 117

Workshop Entertainment Leadership Communication 117

Retently

OCTOBER 28, 2024

Replacing employees, particularly in leadership roles, can cost up to 200% of their salary. By aligning their career path with the company’s objectives, you can keep them invested and plan for future leadership roles. Leadership Support: How Can I Help You Succeed?

Net Promoter Score 78

Net Promoter Score Leadership Feedback Culture 78

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Delivered virtually or in-person. Contact me here.

Workshop 118

Workshop Leadership Innovation Presentation 118

Experience Investigators by 360Connext

AUGUST 19, 2020

It’s not uncommon in my experience coaching, consulting, and workshopping with business leaders to come across goals that are vague, impossible to quantify, or otherwise unhelpful. Your outcomes have to relate back to your overall business and leadership goals . Remember those leadership goals we talked about? Measurable.

Customer Experience 265

Customer Experience Net Promoter Score NPS Measurement 265

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Contact me here.

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. I specialize in professional innovation, cross-functional leadership and client retention. Moving forward into 2021, what team role do you intend to play?

2021 114

2021 Innovation Workshop Leadership 114

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. My keynotes, breakouts, workshops and coaching programs catalyze people, teams and organizations to ask the right questions, the right way, so they define and solve the right problems to better serve each other and their clients.

Workshop 102

Workshop Innovation Leadership Consulting 102

Experience Investigators by 360Connext

AUGUST 4, 2020

My workshopping and consulting leads me to work with a wide range of clients with all sorts of goals. They have leadership roles… Except for those who are working in the field. Does Your Organization Agree on Who Your Customer Is? They are long-term, loyal customers… but also new, fickle customers.

Social Media 265

Social Media Customer Journey Customers Feedback 265

One Millimeter Mindset

OCTOBER 6, 2020

In my keynote speaking programs, workshops and consulting, I peel your fingers off the ledge of relying on telling composite stories. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. However, so-so business stories often receive neutral responses from clients. Contact me here.

Workshop 91

Workshop Leadership Consulting Presentation 91

Experience Investigators by 360Connext

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260