CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

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Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Hybrid points programs.

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Magazine Loyalty Innovation 2020 52

CSM Magazine

NOVEMBER 6, 2024

Tools like customer relationship management (CRM) systems, mobile apps, and loyalty programs make it easier for franchises to serve customers better. Encouraging Repeat Visits with Loyalty Programs Loyalty programs are a great way to bring customers back and build loyalty.

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Customer Service Loyalty Programs Loyalty Feedback 52

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Compare that to a traditional loyalty program such as Amex or Tesco Clubcard, where that level of spend would have left you with around $0.40 You can see the full list of winners here.

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Magazine 2018 Loyalty Multi-Channel 45

ShepHyken

SEPTEMBER 8, 2024

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

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Article 2024 Customer Service Magazine 85

CSM Magazine

JULY 5, 2024

Customer loyalty programs are more than just a way to reward repeat customers—they’re a strategic investment in building long-term relationships and driving consistent revenue. But how do you measure the success of such programs?

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ShepHyken

JUNE 17, 2024

The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time!

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2024 Article Magazine Customer Service 85

CSM Magazine

NOVEMBER 27, 2024

Players can take advantage of regular promotions, tournaments, and a rewarding loyalty program that offers special perks for consistent play. Loyalty Program: Earn points with every wager and unlock exclusive rewards, faster withdrawals, and more. Does Pocket Pokies have a loyalty program?

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Loyalty Programs Banking Loyalty Download 52

CSM Magazine

OCTOBER 21, 2024

Loyalty Pays Off: Reward Your Customers Casinos are brilliant at keeping their players hooked with loyalty programs. A strong loyalty program doesn’t just bring people back – it makes them feel appreciated. You spend a little, you get a little back. It’s a win-win. Retailers, it’s time to level up.

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Retail Customer Service Loyalty Programs Loyalty 52

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

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Loyalty Programs Leadership Loyalty Travel 67

CSM Magazine

DECEMBER 17, 2024

Seamless Loyalty Programs Loyalty programs can deliver massive customer retention benefits when personalized appropriately. Reverse ETL ensures loyalty platforms are synced with up-to-date data, automatically updating points balances and surfacing personalized rewards in real-time.

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E Commerce Insights E-support Customer Experience 52

CSM Magazine

FEBRUARY 6, 2025

Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers. Reward Loyal Customers Show your appreciation for repeat customers by gifting personalized merchandise as part of your loyalty program.

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Loyalty Loyalty Programs Social Media Events 52

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. My Comment: You will want to read this article if you own a restaurant and have a loyalty program. Ease of use. Personalization.

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Article Customer Service 2024 Loyalty Programs 76

ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. Louis Magazine (St.

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CSM Magazine

MARCH 17, 2025

Loyalty program ideas: Offer exclusive discounts or early access to sales for repeat customers. Loyal customers are not only more likely to return, but they also tend to leave glowing reviews that positively impact NPS. You can engage and reward them while keeping costs under control.

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NPS Net Promoter Score E Commerce E-support 52

CSM Magazine

JANUARY 24, 2025

Transparency isnt just a legal necessityits a foundation for fostering loyalty among your player base. Personalised Rewards and Loyalty Programs Players value platforms that recognise their loyalty. Tailored rewards keep them engaged while showing appreciation for continued play.

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Customer Centricity E-support Loyalty Programs Multi-Channel 52

CSM Magazine

NOVEMBER 10, 2023

There is hardly any online or land-based casino that doesn’t offer some kind of a loyalty program, like the iRush Rewards program or any other like this. But do those programs really work, and how? These programs not only aim to keep the dice rolling but also to decode the preferences of the diverse casino audience.

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Loyalty Programs Loyalty Travel Rewards Programs 52

CSM Magazine

MARCH 28, 2025

Proactive customer engagement, personalised offers and loyalty programs make customers feel appreciated and can encourage brand trust and loyalty which can be hard to come by, especially in industries that are saturated with many companies!

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2029 Customer Service Exceptional Customer Service Hospitality 52

ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both.

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Article 2022 Customer Service Loyalty Programs 66

CSM Magazine

MARCH 28, 2025

Acknowledge Customer Loyalty Reward long-term customers through loyalty programs , discounts, or personalized offers to show appreciation. Empower Frontline Employees Give your staff the authority to solve problems without escalation, making the resolution process seamless.

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Customer Service Loyalty Programs Culture Social Media 52

CSM Magazine

NOVEMBER 18, 2024

Loyalty Programs: The implementation of a loyalty programme can serve to reward those players who demonstrate loyalty and, in so doing, encourage them to engage in repeat business. Security and Privacy: It is of the utmost importance to safeguard player data and guarantee the security of transactions.

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E-support Loyalty Programs Customer Service Representative Loyalty 52

CSM Magazine

OCTOBER 15, 2024

” – Kate Zabriskie “The way to a customer’s heart is much more than a loyalty program. .” – Bill Gates Building a Customer-Centric Culture “Customers will never love a company until the employees love it first.” ” – Simon Sinek “The customer’s perception is your reality.”

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ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

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Article Customer Service Loyalty Programs 2023 13

CSM Magazine

MARCH 28, 2025

The integration of real-time loyalty programs or decentralized feedback tools opened the door for customer service platforms to build on Solana. Solana reached its price peak of over $250 during the early weeks of 2025 and then dropped to around $140 by the end of March due to the popularity of scalable apps.

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ShepHyken

DECEMBER 3, 2023

My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program. There’s nothing wrong with pushing for repeat business, which I love and promote; just don’t confuse it for an actual loyalty program.

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Article Customer Service 2023 Loyalty Programs 63

CSM Magazine

JULY 1, 2024

Building a Loyal Customer Base Long-term relationships are vital for business growth: Loyalty Programs : Implement loyalty programs that reward repeat customers with discounts and special offers. Learn and Improve : Use complaints as a learning opportunity to prevent similar issues in the future.

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Automotive Customer Service Loyalty Programs Magazine 52

CSM Magazine

OCTOBER 21, 2024

Offering loyalty programs, discounts, or personalized thank-you notes can go a long way in making your customers feel valued. Recognizing and rewarding your customers’ loyalty will not only improve their experience but also encourage repeat business.

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Customer Experience Social Media Customer Centricity Loyalty Programs 52

CSM Magazine

FEBRUARY 17, 2025

Players can take advantage of generous bonuses, including welcome offers and a loyalty program. The introduction of a flexible bonus system and a loyalty program helped attract a wider audience. A generous bonus system, including welcome offers and a loyalty program, makes gameplay more rewarding.

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ShepHyken

MARCH 5, 2023

That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. Magazine) If your customer experience leaves consumers feeling underwhelmed, or if your customer lifetime value (CLV) is low, it’s time to make a change. That’s a rhetorical question. Who doesn’t?

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Article 2023 Customer Service E Commerce 10

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

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CSM Magazine

JANUARY 28, 2025

Promotions and loyalty programs add extra value, making the use of the platform more profitable. SpinFever Casino’s loyalty program offers up to 15% cashback every week, making it more profitable to use the platform. The loyalty program, including cashback up to 15%, offers additional benefits for active users.

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Entertainment Loyalty Programs E-support Financial 52

CSM Magazine

MARCH 14, 2022

Starbucks has increased efficiency without sacrificing product quality with its loyalty program. The loyalty program offers in-store pickups and membership discounts that encourage visitors to come again.

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Customer Centricity Loyalty Programs Loyalty Financial 98

CSM Magazine

OCTOBER 21, 2024

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. Well-integrated security systems don’t just catch shoplifters – they build confidence.

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Retail Engagement 2029 Customer Experience 52

CSM Magazine

AUGUST 21, 2023

By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand. Create a Loyalty Program A loyalty program is an excellent way to increase customer engagement and drive repeat business.

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Retail Customer Engagement Engagement Social Media 52

CSM Magazine

FEBRUARY 19, 2025

Beyond menu personalization, AI also enhances loyalty programs and targeted promotions. Imagine walking into a restaurant where the digital menu automatically suggests a dish based on previous orders and current dietary trends. AI makes this level of customization not just possible, but increasingly standard in the industry.

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Customer Experience Social Media Competitive Advantage Customer Satisfaction 52

Michelli Experience

OCTOBER 24, 2017

Market with a positive message and build loyalty programs anchored to doing good in the world. Shelagh points out that Allure magazine moved away from the term “anti-aging” because of its negative connotations. A Consultant’s View.

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CSM Magazine

JANUARY 27, 2025

Heres how you can make loyalty programs work for your online wholesale store: Points-Based Rewards : Create a system where customers earn points for every dollar they spend. Referral Programs : Encourage existing customers to bring in new business. Think of loyalty programs as a way to say, Thank you for trusting us.

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Customer Service Multi-Channel Social Media Communication 52