ShepHyken

DECEMBER 9, 2024

He shares an interesting concept about customer asset management, which takes advantage of the link between satisfied customers and brand loyalty, helping to build a stronger relationship with customers that protects them from competitive challenges and more. Can Your Customer Service Make a Sale? And sure, there were those sales.

2024 75

2024 Article 2025 Customer Service 75

One Millimeter Mindset

MAY 21, 2020

There’s nothing novel about virtual post-sale client abandonment. What is novel about this post-sale scenario, to you, is that now you have to sell virtually. Because what has not changed is that once a coveted contract is consummated, what is the next sales step? In spite of all your pre-sales assurances.

Sales 132

Sales Workshop Culture Presentation 132

Experience Investigators by 360Connext

NOVEMBER 30, 2021

In my work consulting, training, and running workshops , one consistent theme I find is teams are super eager to begin the Customer Journey Mapping process. Are centered around sales and marketing as they relate to the business. Developing CX Personas: The Step Before Journey Mapping. Motivations. Frustrations. Emotional Drivers.

Customer Experience 367

Customer Experience Customer Journey Mapping Customer Journey Touchpoint 367

ShepHyken

MARCH 30, 2025

Companies that excel at creating positive and memorable experiences often enjoy higher customer loyalty, increased sales, and a stronger brand reputation. New Survey Reveals Price Hikes Wont Break Customer Loyalty. My Comment: This article may be taking the opposite side by claiming customer service on the brink.

2025 71

2025 Article Customer Service Magazine 71

ShepHyken

APRIL 6, 2025

The brand designs these interactions to improve customer satisfaction, drive sales, reduce churn or enhance brand loyalty. The brand designs these interactions to improve customer satisfaction, drive sales, reduce churn, or enhance brand loyalty. Connect with Shep on LinkedIn.

2025 75

2025 Article Customer Service B2C 75

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Optimove

JULY 26, 2021

CRM Marketing teams put a lot of effort into increasing customer loyalty across various stages of the customer’s lifetime – starting from acquisition to retention, all the way through reactivation. To get started, watch the mini-workshop or read the transcript just below it: How to increase customer loyalty. Define an objective.

Loyalty 98

Loyalty B2C Workshop Customers 98

ShepHyken

DECEMBER 22, 2024

Here are the topics with plenty of commentary: 1) Start with what you have, 2) Automate where you can, 3) Consider outsourcing, 4) Build a self-service hub, 5) Use data to improve, 6) Be proactive, 7) Train on customer support, 8) Personalize, and 10) Build Loyalty. Connect with Shep on LinkedIn.

Article 78

Article 2024 2025 Customer Service 78

Retently

OCTOBER 16, 2024

Think about it: customer service teams, sales representatives, and support agents send hundreds – if not thousands – of emails each week. This is particularly useful for tracking Net Promoter Score (NPS) , as it allows you to capture a precise measure of customer loyalty at a glance. rating with clickable smiley faces.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

CloudCherry

SEPTEMBER 23, 2019

According to Jeannie, ‘Retention starts from before you make the sale…If you think about creating an amazing experience and really understanding your customer’s journey from end-to-end, THAT is where you build retention. THAT’s where you start building loyalty.’. So, where do we begin? Request a demo.

Customer Retention 150

Customer Retention Customer Journey Mapping Workshop Consulting 150

ShepHyken

FEBRUARY 20, 2024

I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention to. Connect with Shep on LinkedIn.

Metrics 159

Metrics Customer Service Workshop Measurement 159

CSM Magazine

OCTOBER 30, 2024

Here are ten tips to enhance the customer service experience in telesales via sales outsourcing. How to do it: Attend training sessions: Take advantage of workshops and seminars. By implementing these ten tips, telesales professionals can create more meaningful interactions, leading to increased customer satisfaction and loyalty.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Explain how to review the map and what might be most interesting or surprising for employees to learn. Share what is next as you improve the journey! Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? Then, the original sales professional is not part of these critical, post sale steps. So are our post sale execution experiences. . Here’s why.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value.

Automotive 195

Automotive Management Social Media 2024 195

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. Workshops of the best CX community around the globe. What Value CX Brings to You and Organizations: Knowledge sharing. Discussion Boards.

Customer Experience Professionals 158

Customer Experience Professionals CEM Customer Experience 2011 158

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Take a company with many departments like sales, customer service, marketing, and product development. Let’s see.

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

BlueOcean

FEBRUARY 22, 2024

Imagine a partner who not only promises to meet your metrics but goes the extra mile to comprehend the nuances of your customer base, adapting strategies to enhance customer satisfaction and loyalty. They want to workshop risk-reward models with you.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Workshop Customer Retention 72

Customer Guru

AUGUST 8, 2018

His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty. She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He has vast experience in driving profitable sales growth through more loyalty-inspiring customer experiences.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

Experience Investigators by 360Connext

JULY 7, 2020

I was conducting a journey mapping workshop with a client. This was a financial services organization that had a lengthy sales cycle. Introducing small wins before the competition can creates more loyalty. Journey mapping can help you see the true experience, not the one you think — or hope — is happening.

Customer Journey Mapping 208

Customer Journey Mapping Customer Journey Document Workshop 208

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

BlueOcean

FEBRUARY 22, 2024

Imagine a partner who not only promises to meet your metrics but goes the extra mile to comprehend the nuances of your customer base, adapting strategies to enhance customer satisfaction and loyalty. They want to workshop risk-reward models with you.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Workshop 109

Workshop Sales Presentation Communication 109

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Why rely on a hit or miss storytelling strategy to acquire and retain clients? So you do not have to think about a thing!

Workshop 120

Workshop Sales Presentation Communication 120

ReviewTrackers

MARCH 24, 2021

Therefore, to improve customer retention in banking, organizations must focus on becoming more customer-centric — and delivering experiences that wow, delight, and inspire loyalty. By doing so, you can foster trust-based relationships that help encourage preference and inspire loyalty. Evaluate loyalty and satisfaction.

Banking 123

Banking Customer Retention Customer Experience Financial 123

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Loyalty Programs. Enhance your blog.

Customer Retention 65

Customer Retention Loyalty Loyalty Programs Social Media 65

Michel Falcon Experience

JANUARY 10, 2019

I’ve trained hundreds of people on these customer personality types, such as customer service team members from Verizon Wireless and sales professionals from Lexus. Each customer personality type may exhibit great company customer loyalty for different reasons. The Director Style Personality Type. What attributes does he have?

2019 151

2019 Customer Service Workshop Wireless 151

Second to None

AUGUST 30, 2018

Ryan is an expert search, social and content marketer, he leads Elevation Marketing’s digital strategy department, helping brands achieve their business goals, such as improving sales and market share, by developing integrated marketing strategies distinguished by research, storytelling, engagement and conversion. Create Advocates.

Social Media 94

Social Media Loyalty Advertising Magazine 94

Experience Investigators by 360Connext

JUNE 13, 2023

Yet traditional marketing goes up to the sale. This center actively supports other departments by providing necessary tools and guidelines, organizing workshops, and sharing best practices for improving the customer experience. Looking for More Support?

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. You can attend sessions and workshops where you will learn more about the importance of machine learning and AI in CX. Where: New York City, United States.

2020 96

2020 Customer Experience Workshop 2019 96

ShepHyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. My Comment: I’ve been studying how different brands are creating successful loyalty programs. My Comment: Let’s move away from loyalty programs but stay with trends.

E Commerce 75

E Commerce Article 2024 Loyalty Programs 75

Daniel Group

JANUARY 25, 2024

Are You Using Humor in CX to Increase your Customer Loyalty? And 80% of customers were more likely to come back and refer their friends if the company uses humor in their sales and CX. And 80% of customers were more likely to come back and refer their friends if the company uses humor in their sales and CX.

Loyalty 52

Loyalty 2024 Workshop Culture 52

One Millimeter Mindset

SEPTEMBER 6, 2018

That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Everyone who takes care of the customer, post-sale. Think about it.

Customer Retention 48

Customer Retention Sales Workshop Events 48

One Millimeter Mindset

SEPTEMBER 24, 2020

Yet, at this point in the conversation, many sales people as well as analytical thinkers, become intimidated. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 133

Workshop Communication Sales Connections 133

One Millimeter Mindset

MAY 19, 2020

So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. And work in a cost-center department buried deep in your organization. Or your employer.

Seminar 104

Seminar Workshop Presentation Webinar 104