Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. In order to get people to pay attention and to secure ‘buy-in’, you’ve labored to evince the “ROI of CX”.

White Paper 93

White Paper NPS ROI Leadership 93

Zeisler Consulting

SEPTEMBER 15, 2021

That’s on purpose, because the more I think about the “ ROI of CX ,” the more I realize that we in CX are writing checks that the Customers’ experiences alone (no matter how awesome they may be) can’t cash. So how about if we readjust the expectations of CX?

White Paper 93

White Paper Sales Brands ROI 93

XMplify

SEPTEMBER 3, 2020

The thorny matter of measuring the ROI on your CX investments hasn’t gone away over the summer. I am sharing a link to a white paper I co-wrote with Clare Kavanagh of W5 on the back of the CXPA Ireland webinar in July on.

White Paper 52

White Paper Webinar ROI Customer Experience 52

Eptica

FEBRUARY 6, 2019

Listening to customer insight can help deliver these changes, and ensure they deliver ROI. To ensure that you achieve their goals and deliver real benefits, your program needs to identify, develop, implement and measure the impact of change on your customer experience, as set out in this white paper from the Cranfield Management Forum.

2008 73

2008 White Paper 2019 Automotive 73

ENGAGE.cx

OCTOBER 28, 2015

Marketers are always looking for the next, best way to measure where sales are coming from. While MTAs are getting more and more sophisticated, they still have major drawbacks like: The attributed ROI does not take into account offline media.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. To solve this, leaders need to implement a journey step focused measurement framework. But none of this is easy. Data is the First Step .

Measurement 40

Measurement White Paper Customer Journey Document 40

ClearAction

FEBRUARY 7, 2016

Integrating Customer-Focus & Measurement in Day-to-Day Business. Customer Experience Strategy: 4 Overlooked Key Competencies white paper. < Customer Experience ROI by Leveraging Customer Data article. Measure Customer Value article. Customer Experience Measurement article. Customer Centricity.

Article 48

Article Customer Experience 2009 White Paper 48

Amity

JUNE 24, 2016

Often, executives will make investment decisions based on immediate and tangible results they are most comfortable and familiar with those with obvious measurable results attributed to a single department. What is the ROI? But how do you describe – specifically – what you get from a Customer Success program?

Customer Success 71

Customer Success White Paper ROI Customers 71

SurveySparrow

APRIL 11, 2021

Measure your success: If you do not measure, you will never know the effectiveness of your lead nurturing strategy. Measure the results and analyze them. An excellent lead nurturing strategy will contain a mix of content types such as emails, blog posts, white papers, social media posts, webinars, podcasts, etc.

Social Media 98

Social Media Metrics Webinar White Paper 98

COPC

NOVEMBER 5, 2021

When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. We discuss these topics more in-depth in the white paper , The 2021 State of Contact Center Vendor Management. Did you know COPC Inc.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Magellan Solutions

AUGUST 11, 2021

For example, receiving your value-packed email newsletter, a sale price, a free trial to a software product, a white paper, a spot in an important seminar. . Provide a management measurement tool for underperforming reps. When creating a broader campaign, you should measure your overall goals and ROI at the CAMPAIGN level.

ROI 52

ROI White Paper Call Center Seminar 52

COPC

OCTOBER 13, 2021

To learn more about these priorities, check out our white paper , The 2021 State of Contact Center Vendor Management. By incorporating these emerging outsourcing priorities, you can achieve new levels of program performance, ROI and create stronger relationships with your supplier partners. Chat transactions.

Contact Center 52

Contact Center White Paper 2021 2022 52

Amity

FEBRUARY 10, 2017

They’re also faced with pressure to improve the way they measure their impact on customers’ businesses as well as their own. To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. They need to massively scale.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Magellan Solutions

JULY 28, 2021

It is also favorable for your potential clients as 77% of them said that they need to conduct more analysis first about return of investment (ROI) before making a purchase decision. White Papers. In addition to that, your outsourcing partner could also help you in research and creating white papers that you can distribute. .

B2B 52

B2B White Paper Call Center Social Media 52

Amity

NOVEMBER 13, 2014

Those with obvious measurable results attributed to single department. For example, money spent on marketing programs results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which can then in turn be used to generate more leads.

Customer Success 48

Customer Success White Paper Competitive Advantage Definition 48

LiveChat

NOVEMBER 22, 2017

If you wait long enough to see results from your inbound marketing efforts with no tangible ROI, your strategy could be the problem. If you do not have the resources to write blog posts 4+ times a month, you can invest in compounding blog posts for greater ROI. How does your inbound marketing strategy measure up?

Marketing 44

Marketing Social Media White Paper Advertising 44

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. If that continually occurs, customer support costs will increase, and the ROI of your knowledge base will decrease. How to Measure a Knowledge Base’s Effectiveness. Your knowledge base can include : Quick-start guides. How-to instructions. Product specifications. Infographics.

Customer Service 62

Customer Service E-support Article Document 62

SurveySparrow

MARCH 26, 2021

If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7 The ones in ToFu should be attracted with the help of informational content like blog posts, white papers, etc.

Marketing 52

Marketing White Paper Advertising Airlines 52

Integrity Solutions

MAY 24, 2023

To ensure that your sales training initiatives yield long-term outcomes, there are specific measures you can take. And it also explains why sales training effectiveness and ROI can be so poor. This could encompass anything from improving profitability to increasing market share to attracting top talent.

Sales 52

Sales Culture Management Leadership 52

Magellan Solutions

MAY 3, 2020

They can use tools like Google Analytics to measure your marketing ROI and introduce your product and services to local customers via local SEO. . Social media is a good platform to promote your content, may it be through industry news, white papers, blog posts, and company announcements. Long-term strategy.

Social Media 52

Social Media White Paper Marketing Competitive Advantage 52

Grade.us

JANUARY 3, 2019

Event Planning Challenges Solved How to Choose an Event Hashtag that Sticks How to Measure and Prove Event ROI. All the best ebooks, webinars, and white papers I could find to help you take the deep dive. Follow this blog to get bite-sized bits of useful info about all sorts of topics in event marketing. Don't miss out!

Events 22

Events 2018 Blog Marketing 22

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40