Totango

MAY 7, 2024

Proving measurable value to customers is the single most important factor driving retention and expansion. Net Promoter Score Net Promoter Score (NPS) measures customer satisfaction and is typically thought of as purely a CS metric. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 103

Sports Sales 2024 Net Promoter Score 103

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. Are there too many, are they too “strict”, and in what way is it measured/are they held accountable? Nate recently turned me onto OfficeVibe which can help you measure employee engagement.

Culture 244

Culture 2019 Contact Center Leadership 244

Experience Investigators by 360Connext

APRIL 27, 2021

Look for ways to measure success against these changes. Customer experience is a long game and a team sport. The more speed bumps you remove, the better the journey will be for your customers. As you address these items, even if it’s with a quick email to another leader, document what you’re finding and what you’re fixing.

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. That’s a measurement that can help make your case, but it’s not necessarily the end-goal. But don’t just measure to measure!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. Data-Driven Impact Measurement Advanced analytics and AI help operators track the true impact of gamification on engagement and revenue.

Multi-Channel 52

Multi-Channel Sports Download Events 52

Experience Investigators by 360Connext

APRIL 24, 2017

If CX were an Olympic sport, it would be gymnastics. If you don’t know your P from your L, or how to get smart about measuring not just transactions but overall implications, then someone else better. It also takes a bunch of traits that are often not found in one person. Flexibility. Business Acumen.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

Inbenta

OCTOBER 31, 2017

But AI’s impact on sport is already considerable and will continue to grow as franchises seek game changing advantages which will push them over the top against their opponents. The next development might not have a face to it, but AI could send sport down a path it has never seen before. Wearables in sport. Sport safety.

Sports 67

Sports 2015 Social Media Measurement 67

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. However, each of them has something else in common. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87

Sports 167

Sports Rewards Programs Transportation Books 167

Alida

SEPTEMBER 30, 2016

Online communities have measurable, proven ROI. After establishing its FANography insight community , sports broadcasting leader ESPN has been able to bring market research in-house, saving approximately $650,000 in one year. TWEET THIS STAT ). TWEET THIS STAT ). TWEET THIS STAT ). TWEET THIS STAT ).

ROI 254

ROI 2016 E-support Sports 254

Thematic

FEBRUARY 9, 2025

Take note that while NPS ( Net Promoter Score ) measures how likely customers are to recommend a brand, sentiment analysis helps explain why. If Dick’s Sporting Goods can identify those with real problems in the returns process, they can make sure customer service prioritizes them. Tracking customer sentiment can measure this.

NPS 62

NPS Sports Net Promoter Score Hotels 62

Heart of the Customer

DECEMBER 18, 2018

There’s a national sports bar which saw its CX scores continually improving. […]. The post Survivor Bias is a Big CX Measurement Risk appeared first on Heart of the Customer. Applied to CX, it’s when you focus only on existing customers and ignore those who have left. Let’s look at an example.

Measurement 68

Measurement Sports Customer Journey Mapping Customers 68

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Entertainment Contact Center 2019 51

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 196

Net Promoter Score NPS Automotive Customer Satisfaction 196

CloudCherry

JULY 5, 2019

I played the sport for 12 years and found that I love to coach just as much as I love to play. In sports, you never reach perfection. If you want to provide a great experience for your customer, it will be a team effort, and you’ll have to have a way to measure yourself.

Sports 150

Sports Measurement Article Feedback 150

Optimove

SEPTEMBER 5, 2023

January 14, 2023, saw the big boost is the number of Super Bowl Sunday bettors at 113% above average  Why It Matters  The Optimove 2023-2024 Report on NFL Wagering provides invaluable insights for sports betting sites to elevate engagement, foster loyalty, and promote responsible gambling practices. For sites, loyalty is the name of the game. 

Sports 52

Sports 2023 2004 Engagement 52

ijgolding

NOVEMBER 1, 2016

For example, I believe that whilst most organisations are now capturing and measuring Voice of the Customer in some way, the vast majority are measuring it incorrectly or badly. They are not very good at measuring what they do from the customer perspective. Order also includes BT Sport at no additional cost.

Customer Experience 95

Customer Experience 2016 Sports Airlines 95

Beyond Philosophy

MAY 8, 2017

In brief, the study asked a number of participants to “drive” a car in a video game and they measured several factors, including speed, power, aggressive behavior and risk-taking. Back in 2011, Boston College performed an interesting study involving everyone’s favorite energy drink, Red Bull, and the behavior it evoked in study participants.

Brands 141

Brands Customer Experience Advertising 2011 141

CSM Magazine

OCTOBER 29, 2024

1Win bookmaker has made its mark in the Nigerian online betting market with its wide range of sports and casino offerings. The app maintains a user-friendly interface, with easy access to check accounts, manage bets, and explore a wide range of sports and casino games.

Sports 52

Sports Entertainment E-support Events 52

InMoment XI

SEPTEMBER 25, 2024

.” — Keith Ho Director of Customer Focus and Medical Digital, Biogen Sports & Entertainment Brandtix delivers actionable brand performance insight for the world’s top athletes and teams by gathering data from social media and news platforms. The Net Promoter Score (NPS) is an essential measurement for the company.

Insights 195

Insights Social Media Net Promoter Score Events 195

Customer Bliss

AUGUST 9, 2018

A display of how everything is measured (Net promoter score). As a competitive athlete, Daniel always had a passion for winning driven by practicing multiple sports from trekking, biking, swimming, and skiing. They update the NPS quarterly so employees can see if their efforts are actually making progress and increasing the scores.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

SurveySparrow

APRIL 17, 2023

Sports team registration forms are crucial to organizing any sports event or tournament. However, creating a catchy template for sports registration forms can be daunting. However, creating a catchy template for sports registration forms can be daunting. Consent to use their photo/video.

Sports 52

Sports Social Media Events Information 52

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

Entertainment 52

Entertainment Sports Online Experience Events 52

BirdEye

APRIL 23, 2025

More than ever, Australian companies increasingly treat CX as a measurable performance driver, making it a key part of their operations and competitive strategies. Churchills Sports Bar adopted Birdeyes all-in-one inbox and QR-based review process, resulting in a 350% surge in Google reviews and improved response times. The result?

Customer Experience 52

Customer Experience Social Media Net Promoter Score Omnichannel 52

CSM Magazine

FEBRUARY 13, 2024

In the rapidly evolving world of online gambling, Mostbet stands out as a premier sports betting app, offering an extensive array of betting options to enthusiasts around the globe. With its commitment to delivering a seamless and immersive betting journey, Mostbet is redefining what it means to engage with sports betting in the digital age.

Sports 52

Sports User Experience Events Innovation 52

BirdEye

OCTOBER 5, 2023

We’ll look at actionable tips to measure brand perception, identify gaps between belief and reality, and outline strategies to align the brand experience with customer expectations. How to measure brand perception? How to measure brand perception? Regularly measure and analyze these metrics to gauge brand perception.

Measurement 64

Measurement Brands Social Media Net Promoter Score 64

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Events Social Media 52

ProProfs Chat

NOVEMBER 19, 2021

A Net Promoter Score uses a scale of 0 to 10 to measure the likelihood of customers to recommend a brand’s products or services to their friends and family. The Likert Scale is basically a type of survey scale used to measure the respondent’s opinion on a particular subject. – To measure satisfaction. Every time.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

ShepHyken

JANUARY 14, 2019

According to this article, only 42% of companies can accurately measure the lifetime value of a customer. Appcues) Great CX is not just a team sport—it’s a cross-team sport that requires a company-wide commitment to customer centricity in order to get right. Not to mention the loss in word-of-mouth referrals.

2019 99

2019 Article Customer Journey Mapping Customer Service 99

Gainsight

JANUARY 8, 2021

New feature tracking and measurement are established ahead of all new feature releases, and products are not launched without this critical step. Reaching established KPIs: Measuring yourself against KPIs indicates you are attaining your goals. This information drives value and business objectives.

Sports 52

Sports Roadmap Government Customer Centricity 52

Daniel Group

FEBRUARY 16, 2020

The outcome measure becomes a part of the manager’s evaluation and compensation. Sometimes, a small number of negative surveys may have a disproportionate impact on the outcome measured. One client developed a playbook with proven measures to improve the customer experience. NPS ® , loyalty index, overall satisfaction, etc.)

Customer Experience 100

Customer Experience Net Promoter Score NPS B2B 100

InMoment XI

JUNE 13, 2024

Whether it’s enhancing customer experience, identifying market trends, or detecting fraud, having well-defined objectives will guide your project and measure success. For example, a news organization can use topic modeling to automatically categorize articles into topics like politics, sports, and entertainment.

Social Media 195

Social Media Document Contact Center Insights 195

Happy or Not

NOVEMBER 13, 2024

XXL Sports & Outdoor: achieving 94% satisfaction during peak season XXL Sports & Outdoor, a leader in sports retail, set out to improve customer experience during busy shopping seasons. This is a great customer service example of how to address customer issues to exceed customer expectations proactively.

Customer Service 36

Customer Service Hospitality Customer Centricity Sports 36

ijgolding

SEPTEMBER 26, 2016

An organisation that does not empower its people to ‘think’, is very unlikely to be one that wants to listen to what its people (it’s employees) have to say – to gauge, measure and understand how their people feel about the direction the organisation is going in. Acting on what they say demonstrates how much it is valued.

Sports 85

Sports Measurement Retail Customer Voice 85

2020 Research

FEBRUARY 9, 2022

Measuring the True Fan Experience. And this year we are excited to announce our latest collaboration with IVP Research Labs , Shimmer , and Ipsos to measure real-time viewer responses to Super Bowl LVI. We will be engaging 20 Rams and 20 Bengal fans in an ideal viewing environment, a sports bar. Spaces are limited.

Measurement 52

Measurement Sports Advertising Insights 52

Optimove

JUNE 1, 2020

Champion sports betting operators know that every game counts, and your CRM strategies should already be put in place to kick off a successful season. For example, one sports betting brand scheduled a campaign for five days after the first deposit was made by players. Great opportunities come to those who are ready to win.

Sports 98

Sports Download Loyalty Measurement 98

BirdEye

AUGUST 3, 2022

Direct marketing is an incredibly effective and widely-used strategy because it’s both easy to customize and easy to measure. Let’s say you own a sporting goods store and there’s an upcoming half-marathon race in your area. Easier to measure – Track and measure open and click rates for reliable insights.

Connections 98

Connections Marketing Social Media Advertising 98

Optimove

MARCH 20, 2025

The CRM Marketer Evolution’s Curve Guide Download Now >> ComeOn Group: How Personalization Drives Measurable Results | Sherwin Jarvand, Chief Growth Officer, ComeOn Group Personalization is no longer optionalits an expectation.

Connections 52

Connections Marketing 2025 Rewards Programs 52