BirdEye

APRIL 23, 2025

Some great customer experience examples from Australia How Australian brands are using CX technology and software to scale personalised experiences How CX differs from customer service The business impact: sales, growth, and ROI Who is responsible for delivering the customer experience?

Customer Experience 52

Customer Experience Social Media Net Promoter Score Omnichannel 52

ClearAction

NOVEMBER 3, 2015

Metrics focus on. Customer Experience Improvement is a Team Sport. 3 Types of Customer Experience Action Essential to ROI. Let's discuss your goals for this area: The post Customer Experience for the Future: Outside-In Beyond Skin-Deep appeared first on Customer Experience ROI Enablement. Journey maps focus on.

Customer Experience 101

Customer Experience ROI Customer Experience Management Sports 101

ClearAction

DECEMBER 31, 2015

“Customer experience governance is essential to ongoing success, especially in terms of enduring CX ROI (return on investment). .” ” Exploring the Elusive ROI of Customer Experience Management. ” Metrics for Customer Experience Management. ” 3 Types of Customer Experience Action Essential to ROI.

Customer Experience 63

Customer Experience ROI Government Sports 63

BlueOcean

AUGUST 27, 2020

It communicates expectations on both sides and establishes measures of success, including all KPIs, metrics, and call volume forecasting. Real-life sneak peek: In December of 2019, Blue Ocean was awarded a significant piece of new business supporting members of a major sports association with a launch date set for March 2020.

Customer Care 156

Customer Care 2020 Contact Center Sports 156

SuiteCX

JUNE 15, 2017

Self-selection bias makes program ROI measurement difficult, but it does not invalidate offering a program. Below we share some of the common layers of metrics we use, from the market down to the customer. Sporting and footwear retailers are equally at risk with the arrival of the French sporting giant Decathlon.

ROI 40

ROI Measurement Marketing Loyalty Programs 40

SuiteCX

JUNE 15, 2017

Self-selection bias makes program ROI measurement difficult, but it does not invalidate offering a program. Below we share some of the common layers of metrics we use, from the market down to the customer. Sporting and footwear retailers are equally at risk with the arrival of the French sporting giant Decathlon.

ROI 40

ROI Measurement Marketing Loyalty Programs 40

BirdEye

APRIL 25, 2023

Sponsor charities or local sports teams 19. And be sure to collect and analyze the metrics to measure ROI. Sponsor charities or local sports teams Research local charities or non-profit organizations that resonate with your brand identity. Invest in traditional advertising 14. Loyalty incentives programs 15.

Seminar 98

Seminar Social Media Advertising Workshop 98

ClearAction

APRIL 18, 2015

Data insights can help maximize ROI of the work done by HR and employees collectively. Focus employee metrics more on CX enabling behaviors, less on survey ratings. Customer Experience Improvement is a Team Sport. HR must integrate with the Ops teams. Communicate the challenges, talk to the floor, know the pulse.

Customer Experience 96

Customer Experience Culture Social Media ROI 96

BirdEye

JANUARY 24, 2025

These practical strategies will help your hotel brand’s social media engagement with its target audience, generate higher ROI, and make your social media campaigns more impactful. Use social media campaigns to highlight activities like beach outings, adventure sports, or wellness retreats. Want your hotel to stand out?

Social Media 52

Social Media Hotels Marketing Travel 52

ClearAction

AUGUST 3, 2015

As exciting as swashbucklers, comic book characters, folklore figures, and sports stars are, that style of action is probably not right for customer experience excellence. appeared first on Customer Experience ROI Enablement. Maybe you dream of your customer-facing staff, or your executives, as customer experience action heroes?

Customer Experience 80

Customer Experience Customer Experience Management Sports Customers 80

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. 5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. Here are some examples to inspire your submission to the CX Team Sport Awards.

Sports 71

Sports 2009 2022 Financial 71

BirdEye

APRIL 25, 2025

For instance, a boutique in Byron Bay might create content about the local markets, or a landscaping business in Perth could sponsor a local sports team. How to measure the results of your SEO efforts Knowing what metrics to look for helps you make smart decisions and improve ROI.

2025 52

2025 Connections Demo Insights 52

ClearAction

AUGUST 16, 2016

3 Types of Customer Experience Action Essential to ROI. Customer Experience Improvement is a Team Sport. Let’s talk about that windshield. We created a diagram to show the steps and explain how to make changes that customers would reward. Customer Experience Management Prevents Hassles.

Voice of Customer 67

Voice of Customer Customer Experience Sports Workshop 67

ClearAction

NOVEMBER 21, 2015

Pick something that can be tracked relating to that standard or action, and make that the key metric for monitoring and rewarding performance. A combination of the survey question, comments, and action plan metric are the best way to motivate improvement and great performance. 3 Types of Customer Experience Action Essential to ROI.

Customer Experience 67

Customer Experience Customer Experience Management ROI Sports 67

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. Most omnichannel customer experience challenges can be solved by continually measuring customer satisfaction metrics and taking quick actions based on the insights. Here are the key metrics you can track to determine omnichannel strategy success: 1.

Omnichannel 78

Omnichannel Customer Experience Net Promoter Score Social Media 78

inmoment

AUGUST 10, 2020

Now comes the hard part: proving results and justifying ROI. Luckily, there are several tried-and-true metrics that practitioners can track to justify ROI, and we’re going to hit them all right now: Customer Acquisition Growth. Metric #1: Customer Acquisition Growth. Metric #2: Customer Retention & Recovery.

B2B 52

B2B Measurement ROI Customer Retention 52

ClearAction

JANUARY 6, 2021

Relationship strength is your aim for recurring ROI on your customer experience efforts. This is success-promoting because your highest ROI comes through prevention of problems: saving time, resources and goodwill for all involved. Quick wins have their place in establishing initial value. 9) Stop seeing NPS as your sure-win.

2021 77

2021 Customer Experience Net Promoter Score Workshop 77

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do. And our CSAT reflects that.

Sports 74

Sports 2021 2020 Loyalty 74

ClearAction

OCTOBER 2, 2017

Think of behaviors and metrics in a nested sequence. Think of yourself as coach of a sports team to draw inspiration for your storytelling role. 8) Strategic ROI : in addition to financial return on investment calculations [gain minus cost] divided by [cost], show the bigger pictures of strategic gains and status quo costs.

Customer Experience Professionals 78

Customer Experience Professionals Customer Experience Customer Journey Mapping Presentation 78

Eptica

APRIL 11, 2018

And the data they do use is normally quantitative rather than qualitative – perfect if you want to track metrics such as Net Promoter Score (NPS) , but less useful if you want to find out why a customer thinks, feels or acts in a particular way. Why it is time to calculate the ROI of VoC programs. Share this page on: Tweet.

Net Promoter Score 50

Net Promoter Score Customer Insights Insights Brands 50

West Monroe

JULY 26, 2021

That information was then used to establish metrics in four key areas: marketing, contact center, billing, and key accounts. Some utilities have the option of working with sports teams, while others volunteer time with donation drives and local events. Several metrics were collected to measure the efficacy of the key accounts program.

Contact Center 52

Contact Center Customer Satisfaction Sports Marketing 52

NetBase

JANUARY 1, 2019

Or narrow your insights to a particular region and be ready to act when sporting events take unexpected turns. With customizable dashboard configurations, each business area can view the metrics that matter, zoom in on specifics as needed, without missing a beat. Sample dashboard for Starbucks.

Social Media 62

Social Media 2019 Banking Sports 62

NetBase

OCTOBER 24, 2018

Certainly people are talking about their favorite drivers, recent results, and the sport as a whole, but how do they feel ? What matters is what Monster Energy’s goals were coming into this deal, and how their metrics tell them they’re doing. Social media metrics aren’t the only ones being measured, to be sure.

Sports 43

Sports Social Media Metrics 2018 43

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do. And our CSAT reflects that.

Sports 52

Sports 2021 2020 Loyalty 52

ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. Show managers how their VoC action plan progress metric is a leading indicator of what customers will soon experience. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

NetBase

DECEMBER 18, 2018

You can (and definitely should) review a list of available Instagram channel metrics by channel in our previous blog. Influencers: Followers versus Engagement Metrics. A metric that is more important than follower counts is Engagement. A more valuable metric that we analyze is engagement rate.

Metrics 40

Metrics Sports Blog Engagement 40

Gainsight

JUNE 28, 2021

Chances are you might be using a metric or even a score to measure customer health. Customer success is a team sport, and a well-designed score reflects the interdependency of teams that own the score. ROI tracks the business impact of the product in relation to the efforts—time, cost and resources—put in by the customer.

Measurement 59

Measurement ROI Demo Customers 59

ChurnZero

FEBRUARY 1, 2019

Gregg is a battle-tested Customer Success professional with over 15 years of experience in roles at K2 Sports, Tableau, AnswerDash, and Rightside. ChurnZero Resource – ROI Calculator. Enter your current metrics now to calculate your potential returns.

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

BirdEye

JULY 10, 2023

Remember that ROI doesn’t always need to directly translate into sales. Monitor key metrics such as engagement rate, website traffic, social media reach, sales, and brand sentiment. This will help you amplify your reach while lowering your marketing spend.

Brands 52

Brands Fashion Social Media Retail 52

SurveySparrow

APRIL 27, 2021

The correct implementation of ABM helps with increasing marketing ROI, generating more conversations, aligning sales with marketing, increasing qualified leads, and so on. . #3 Does the business want to know which are the goals and metrics that need to be tracked? Sports aficionado, especially baseball. Demographics: Female.

Customer Journey Mapping 52

Customer Journey Mapping Customers Customer Journey Sales 52

Comm100

NOVEMBER 3, 2017

Social Media Marketing: ROI from Lynda.com. Jay Baer, in his book Hug Your Haters , was right when he said that social media makes customer service a spectator sport. Tweak your training according to your metrics, and according to any performance gaps. Digital Marketing: Social Media Marketing and Growth Hacking from Udemy.

Social Media 66

Social Media Marketing Customer Service Training Customer Service 66

Currency Alliance

FEBRUARY 26, 2019

Customer data: maximize ROI. You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term). Vanity metrics, such as total membership, are no longer an indicator of success. Maximize ROI from Customer Data.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Michel Falcon Experience

MARCH 12, 2019

I’ve trained myself to think long term, because the initiative that we build today maybe it doesn’t pay us an ROI for 12 to 24 months, and I’m okay with that, I’m patient. The reason that I don’t track employee retention anymore, as a metric, is because I want people to leave. ” “Yeah.”

Culture 12

Culture 2019 Engagement Net Promoter Score 12

C3Centricity

APRIL 3, 2019

She’s been buying our brand for over two years because it satisfies her children’s hunger when they get in from playing sports. Whilst ROI is not the best measure of marketing’s impact (see this Forbes article for more on that), you still need to answer the question. HOW MUCH ARE OUR CUSTOMERS WORTH TO US?

Marketing 110

Marketing Advertising Definition Brands 110

NetBase

JANUARY 16, 2020

Influencer marketing offers exceptional ROI for any brand’s social media marketing efforts, assuming certain criteria are met. Engagement metrics. The brand takeaway: By tracking conversation before and after Meghan is spotted sporting the goods or chatting up the cosmetics, brands can offer quantifiable results to stakeholders.

Brands 73

Brands Fashion Travel Sports 73

BirdEye

MARCH 4, 2024

Beyond traditional holidays, leverage current cultural events like major sporting events (Super Bowl, World Series), TV show premieres, national awareness days, or local cultural festivals. Map out any holidays or seasonal events on your marketing calendar, brainstorm relevant offers, and create drip campaigns to promote them.

Marketing 111

Marketing Multi-Channel Events Demo 111

Gainsight

JUNE 9, 2021

Major Takeaways: The use of the DEAR—Deployment, Engagement, Adoption (Depth and Breadth), Return on Investment (ROI)—Model is a great framework that works for Gainsight especially when attached to leading metrics. They also have to realize that customer success is a team sport that requires a coordinated effort between CS and Sales.

Chief Customer Officer 52

Chief Customer Officer 2021 Sales Customer Success 52