OpinionLab

JUNE 17, 2016

However, closer examination of industry-level detail reveals that this figure is largely being propped up by continuing relatively high COIs in sectors such as financial services (755), insurance (497) and multi-channel retail (513).

E Commerce 74

E Commerce 2015 Multi-Channel Telecommunications 74

Kustomer

FEBRUARY 25, 2022

Businesses are realizing that customers want an experience across different channels. Creating a seamless, harmonious customer experience strategy with single-channel purchasing was a simpler task for most brands. it’s simply a phone system that delivers telecommunication over the internet.

E Commerce 101

E Commerce Multi-Channel Omnichannel Touchpoint 101

Kustomer

DECEMBER 21, 2021

Businesses are realizing that customers want an experience across different channels. Creating a seamless, harmonious customer experience strategy with single-channel purchasing was a simpler task for most brands. It’s simply a phone system that delivers telecommunication over the internet. it’s actually rather straightforward.

Customer Experience 95

Customer Experience E Commerce Multi-Channel Omnichannel 95

CSM Magazine

APRIL 14, 2021

Calabrio , the customer experience intelligence company, has been selected by Spark , New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative.

Multi-Channel 52

Multi-Channel Telecommunications Touchpoint Retail 52

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Braze (formerly Appboy) is a lifecycle engagement platform that delivers personalized messaging experiences that span across channels, platforms, and devices.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Braze (formerly Appboy) is a lifecycle engagement platform that delivers personalized messaging experiences that span across channels, platforms, and devices.

2018 84

2018 Customer Service Multi-Channel Document 84

CSM Magazine

JUNE 7, 2023

At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive. “At

Wireless 52

Wireless Telecommunications Customer Service 2008 52

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

2015 97

2015 Multi-Channel 2014 CEM 97

Pointillist

SEPTEMBER 18, 2019

Even CX leaders are dealing with high customer expectations, intense competition, more rapid customer interactions across an ever-increasing number of digital and physical channels, and limitations imposed by legacy processes and technologies. Agile Data Fusion is a unique approach developed by Pointillist.

Customer Journey 84

Customer Journey ROI Multi-Channel Touchpoint 84

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. Multi-lingual Support In diverse communities, utility companies often cater to customers who speak different languages, as explained by Lingpad. Today, utilities play an undeniably vital role in our daily lives.

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

NICE inContact

MARCH 29, 2019

Basic IVRs often use DTMF (Dual Tone – Multi Frequency) to accept entry, a method that is also used to dial telephone numbers. Widely used for telecommunication signaling, it enables a caller to execute some basic interactions with a telecommunications platform by using their telephone keys.

Interaction 54

Interaction Telecommunications Contact Center Multi-Channel 54

Call Experts

JUNE 15, 2023

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. Multi-lingual Support In diverse communities, utility companies often cater to customers who speak different languages, as explained by Lingpad. Today, utilities play an undeniably vital role in our daily lives.

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

Quadient

JUNE 1, 2022

This market has quietly transitioned to a multi-channel, personalized communication powerhouse and is an untapped resource for many customer experience strategies.”. If you are not already using Quadient Inspire, you owe it a look.

Communication 52

Communication Management Multi-Channel 2022 52

SurveySensum

JULY 14, 2020

She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. Greg Ortbach has over 20 years of proven experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels.

2020 132

2020 Customer Experience Magazine Consulting 132

CSM Magazine

FEBRUARY 17, 2020

By offering a multi-channel approach, you’re creating a level of openness customers now demand. Jay is a serial entrepreneur with more than 23 years of experience in the telecommunications industry starting his first company in 1994 and has been recognized by PC Magazine, Clutch, and others as an industry leader.

Customer Service 83

Customer Service Multi-Channel Telecommunications Magazine 83

CSM Magazine

OCTOBER 6, 2022

and European companies due to its advanced technology infrastructure, well-educated and multi-lingual workforce, and highly competitive cost base.” ResultsCX’s clients are in health insurance, media, telecommunications, retail, technology, and financial services. and Europe, India, and the Philippines.

2008 52

2008 Entertainment Multi-Channel Telecommunications 52

NICE inContact

DECEMBER 9, 2015

In 2010, Kristina Coker, Enterprise Mobility & Telecommunications Engineer, created a Request for Proposal (RFP) with a long wish list of ideal characteristics of a new contact center system including: Support for a wider range of communication channels. Scalability to satisfy seasonal call volumes. Flexibility to handle growth.

E Commerce 75

E Commerce Customer Service Contact Center E-support 75

Optimove

MARCH 29, 2022

This acquisition is the latest milestone in Optimove’s journey to the top of the Multi-Channel Marketing Hub space. The Kumulos acquisition bolsters our AI engine, adding native mobile capabilities to allow brands to seamlessly orchestrate multichannel marketing journeys across web, email, and mobile channel.

Marketing 59

Marketing Multi-Channel Sports Telecommunications 59

Kustomer

FEBRUARY 29, 2024

Users can access reports in various formats, including overviews or segmented by channels, agents, macros, satisfaction, and revenue. Omnichannel Support Omnichannel support ensures seamless communication across various channels, enabling consistent and integrated customer experiences regardless of the platform or device used.

E Commerce 52

E Commerce 2024 E-support Feedback 52

SurveySensum

OCTOBER 9, 2023

Creating and sharing NPS, CES, CSAT, and other surveys across various channels is effortless with SurveySensum. SurveySensum boasts a proven track record in a range of industries, from automotive and healthcare to fintech, telecommunications, and insurance. Enhance Your CX with SurveySenusm – Request a Demo 7.

2023 52

2023 Multi-Channel Demo Feedback 52

Clarabridge

SEPTEMBER 27, 2017

See, what happens when you use Omni-channel analytics is that you get out ahead of what the customer wants, allowing you to design experiences specific to them. The various channels include advertising, the Internet, social media, surveys, direct mail, phone calls, emails, in-store experiences, ratings and review sites, and countless more.

Social Media 40

Social Media Telecommunications Contact Center Advertising 40

West Monroe

JANUARY 23, 2022

For example, a large telecommunications network that includes an extremely complex field area network strings together vast amounts of data connected to homes, businesses, and energy service aggregators, all of which present potential risk vectors. In this sense, telecommunication companies are the backbone for how utilities manage DERs.

2022 40

2022 Transportation Telecommunications Wireless 40

Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 26

Mobile Customer Service Telecommunications Customer Service Customers 26

Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service™ Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 22

Mobile Customer Service Telecommunications Customer Service Customers 22

Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 20

Mobile Customer Service Telecommunications Customer Service Customers 20

Currency Alliance

OCTOBER 27, 2017

A typical loyalty program is made up of many components – from the systems that runs it, to multi-channel customer-facing solutions, to the points that can be earned as a percentage of sales, etc.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

West Monroe

OCTOBER 26, 2022

Historically, telecommunications were built into the business case for each specific use case or application that it supported—communications networks were purpose-built, SCADA communications networks went into the SCADA business case, and AMR/AMI communications went into the AMR/AMI business case.

Telecommunications 52

Telecommunications Transportation Wireless Multi-Channel 52

TechSee

APRIL 7, 2020

Samsung understands the importance of communicating the range of digital channels on offer to its customers, providing reassurance that the company is doing everything in its power to support them and the devices they depend on. One customer received help with her mini box – a device that enables multi-room viewing.

Hospitality 124

Hospitality Multi-Channel Download Consumers 124

Customer Interactions

JULY 4, 2013

One of Racom’s key clients (a multi-billion dollar, international security company) was looking for a competitive differentiator. This customer would be able to get more out of its existing cameras and VMS if it was offered some add-on solutions to help monitor crowding and queue wait times.

Multi-Channel 32

Multi-Channel Telecommunications Government Events 32

Bold360

DECEMBER 1, 2016

For instance, while the mobile or social channel may be ‘hot,’ many brands look for one-dimensional ‘quick fix’ solutions that focus on this alone when the channel may not even widely relevant to your customers. Prior to joining Wright State, he held several senior marketing roles in the technology and telecommunications sectors.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This blog will share some of the highlights of the webinar. The development of internet connectivity will continue to grow.

2023 88

2023 Telecommunications Customer Experience Multi-Channel 88

Retently

APRIL 11, 2019

However, figuring out the most effective channels to capture customer feedback can be challenging, as businesses have little insights on where and when to survey their customers. Once you get an understanding of each customer feedback channel, you’re armed at all points to develop a viable strategy aimed at meeting your business goals.

NPS 75

NPS Multi-Channel E Commerce Feedback 75