eglobalis
JANUARY 20, 2025
The stakes in B2B are high, often involving multi-year contracts, renewals, intricate supply chains if not technology or cloud-based solutions, and significant recurring financial investment. Trust, transparency, and open communication channels ensure both parties are aligned in their goals.
eglobalis
MARCH 30, 2025
Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Next: We look at how businesses are shifting to real-time feedback channels to address these shortcomings.) Beyond call centers , text analytics is helping firms decode sentiment across channels.
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InMoment XI
DECEMBER 10, 2024
To see what this can look like in action, read this customer story to learn how this large Telecommunications organization parted with InMoment to identify the root cause of customer churn and identified $6 million in at-risk revenue ! It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on.
TechSee
FEBRUARY 10, 2025
They interpret each customer’s unique situation, respond in their preferred channel (voice, chat, video), and ensure your brand delivers a memorable, human-centered experience at scale. Check out how Sophie AI’s cognitive engine orchestrates smart interactions using a multi-layered approach to AI reasoning.
CSM Magazine
JULY 21, 2021
This channel has quickly become a crucial part of the customer service function for businesses already utilising this tool. To truly engage with consumers, it is important brands use the right channel for the message they are wanting to send. Chatting the right way. Consumer benefits.
Optimove
APRIL 13, 2023
Maximizing Customer Lifetime Value by Cross-Selling With a pretty impressive portfolio of services, many telecom brands have massive potential for growth by adopting a cross-selling strategy that creates multi-service customers. The post Can Optimove Help Telecommunications Brands Optimize Marketing Performance? And why stop there?
Lumoa
NOVEMBER 2, 2022
The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This blog will share some of the highlights of the webinar. The development of internet connectivity will continue to grow.
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