Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 154

Leadership CEM 2014 Sports 154

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40

Qualtrics

NOVEMBER 20, 2020

During the first wave of the pandemic, Dick’s Sporting Goods set up a curb-side pick-up using a simple sign for their phone number , before successfully progressing to using email and text alerts. Complementing in-store sales and support with online experiences. Diverting people online with early-bird discounts.

Retail 26

Retail 2020 Brands Events 26

CSM Magazine

FEBRUARY 2, 2018

. “Today, deals are won and lost on experience, and it’s clear from their online reviews that these dealerships understand how to take care of their customers. Mazda: Sport Mazda – Orlando, FL. Leasing Company: D&M Leasing Mid Cities – Grand Prairie, TX. Lexus: Wilde Lexus of Sarasota – Sarasota, FL.

2018 40

2018 Automotive 2017 Sports 40

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 68

Leadership 2014 Sports Hotels 68

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 60

Leadership 2014 Sports Hotels 60

C Space

APRIL 17, 2020

AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences. Each player took their shots from their own isolated home courts.

2020 52

2020 Brands Hospitality Hotels 52

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

2021 45

2021 Events Social Media 2013 45

C Space

JULY 27, 2020

The pandemic-delayed Major League Baseball opener was the sport’s most-watched regular-season game on any network in nine years. We’re going to figure out what works and what doesn’t,” said Craig Barry , EVP and Chief Content Officer for Turner Sports , which operates NBA TV. The most important thing is what happens on the court.

2020 52

2020 Brands Transportation Fashion 52