BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Entertainment Connections Download 96

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. What are social media metrics?

Social Media 98

Social Media Metrics Net Promoter Score Return on Investment 98

BirdEye

MARCH 22, 2023

Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

Social Media 98

Social Media Multi-Channel E-support Management 98

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Table of contents 1.

Social Media 98

Social Media Marketing Events Culture 98

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Sports Download Engagement 19

CSM Magazine

JULY 14, 2023

The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. However, it raises the question – how much customer service should your social media accounts handle? The Rationale: Why Social Media for Customer Service?

Social Media 89

Social Media Customer Service Omnichannel 2023 89

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. You can think of it as your eyes and ears on social media with the information it provides. The right social media listening tool will help you analyze customer behavior and competitors to stay ahead of the pack.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful.

Social Media 98

Social Media Leadership Communication Culture 98

Experience Investigators by 360Connext

JULY 20, 2021

Meanwhile, Malik from the Social Media Response team is doing his best to reply to customers who say they’ve complained about this issue before — even though he doesn’t know what the root cause of the issue might be — and Padma from Customer Success doesn’t have any visibility into what customers are saying at all.

Social Media 361

Social Media Customer Journey Contact Center Feedback 361

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Monitoring and managing online reviews, social media mentions, and search engine results are critical.

Brands 284

Brands Management Multi-Channel Social Media 284

InMoment XI

JANUARY 9, 2024

Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. Unlike B2C products and services, B2B offerings usually present various options for customization and personalization in order to meet the particular needs of the business customer.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

FEBRUARY 1, 2022

Before you answer this question, let us present you with a few facts. These customers much preferred methods like Microsurveys , as well as social media and review sites. Customer experience surveys have served us well when it comes to collecting customer feedback data. First, let’s consider survey fatigue.

Customer Experience 396

Customer Experience Social Media Customer Relationship Management Feedback 396

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

DECEMBER 15, 2022

Whether it be directly to you (via surveys) or indirectly (through review sites, social media, and the like), your customers are creating signals throughout their journey. But, if you interact with them through various social channels, you may be able to get a clearer picture of who they are, and what they want from you.

Social Media 397

Social Media Metrics 2019 Customer Journey 397

Customer Bliss

OCTOBER 6, 2015

Social media is reported separately. Present information from multiple sources by stage of the experience, rather than by survey question. This presentation is a is a game-changer, as explanations of issues and opportunities always begin by being grounded in where they exist in the customers’ experience with you.

Social Media 236

Social Media Feedback Presentation Call Center 236

InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. Visualization: Presenting the findings in a comprehensible format using graphs, charts, and dashboards.

Social Media 195

Social Media Document Contact Center Insights 195

InMoment XI

JANUARY 20, 2024

AI integrates customer signals from a myriad sources, including historic transactions, different types of surveys , reviews, and social media interactions. They’re engaging with brands via mobile browser, apps, messaging channels, and social media – just to mention a few. By and large, this is a good thing.

Retail 195

Retail Customer Experience Social Media Magazine 195

Experience Investigators by 360Connext

AUGUST 3, 2021

They are communicating directly with customers and presenting to leaders. Social listening is an industry buzzword, but it describes a very simple concept: monitoring social media and the web as a whole for mentions of your brand. They are reacting to the feedback and reporting on the results. It IS a lot.

Customer Experience 380

Customer Experience Social Media Feedback Brands 380

Experience Investigators by 360Connext

NOVEMBER 13, 2014

Consider the opportunities this might present for retailers. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

InMoment XI

SEPTEMBER 14, 2023

In today’s digital landscape, where consumers heavily rely on online reviews and social media feedback, the importance of reputation management cannot be overstated. Utilize tools and techniques like predictive analytics to keep an eye on brand mentions, reviews, and social media conversations.

Brands 195

Brands Management Social Media Feedback 195

InMoment XI

OCTOBER 26, 2022

The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address. Whether it be surveys , review sites , or social media. It is no secret that today’s retailers are faced with unique challenges.

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

InMoment XI

APRIL 23, 2024

A feedback type that’s grown in the last few years is social media. By analysing customer feedback and social media data, businesses can uncover valuable insights that inform strategic actions to enhance the overall customer experience.

Social Media 195

Social Media Insights Feedback Loyalty 195

Experience Investigators by 360Connext

JANUARY 5, 2015

The day I presented the findings changed how I do business. It wasn’t easy to present these difficult truths to the people who had worked so hard and invested so much. And this company was going to lose their footing quickly if they didn’t make some changes. And here’s why. But he nodded along.

Leadership 307

Leadership Consulting User Experience Loyalty 307

InMoment XI

NOVEMBER 28, 2023

This process also often involves investing in review management services or deploying online reputation management software to track what customers are saying about your business on various review platforms and social media sites. Free-form text often comprises a significant portion of unstructured review data.

Management 259

Management Marketing Social Media Feedback 259

Experience Investigators by 360Connext

APRIL 16, 2015

If you like the picture presented, you swipe one way, and if you don’t like the picture, you swipe another. It’s frustrating. The Uber experience is now the standard. I can do it on the app! Tinder, another popular app, is dating based on snap judgment. It’s rejection in its more basic form.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

InMoment XI

AUGUST 14, 2024

By leveraging natural language processing (NLP), AI can analyze customer reviews, social media posts, and support tickets to determine the overall sentiment—positive, negative, or neutral. Restaurants Restaurants can leverage AI to analyze customer feedback from review sites, social media, and direct feedback forms.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? Engagement Data Email open rate Social media interactions Website visits In-app usage Engagement data helps you understand the depth of customer interactions with your organization.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

SEPTEMBER 3, 2024

Conversational analytics software can be applied across a variety of channels where these interactions take place, such as social media, contact centers, online forums, email, messaging apps, or virtual assistants and chatbots. Scalability Scalability and efficiency present another set of challenges.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

CX Accelerator

OCTOBER 21, 2019

Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly. But in truth, social media can become pretty overwhelming pretty quickly. application for managing social media. Three of my favorite benefits?

Customer Experience 208

Customer Experience Social Media Customer Journey Mapping Customers 208

CX Accelerator

JUNE 8, 2020

Present your product roadmap and get valuable customer input. Pay attention to social media. And finally, ,, Chiedza astutely reminds us that we can learn a lot from customers by “going over their comments on our social media posts.” Many companies do a lot of talking on social media but not enough listening.

Social Media 182

Social Media Contact Center Call Recording Voice of Customer 182

InMoment XI

FEBRUARY 15, 2022

So, BOPIS is a compromise: customers get to easily buy products online and receive their items relatively quickly, while employees get to engage with customers in-store while avoiding the obstacles those pickup types present. Blended Experience #2: Pick Up, Walk Out (Automatic Payment). Blended Experience #3: Virtual Try-On.

Retail 195

Retail Consumers Social Media 2022 195

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Better protection against reputational threats.

Automotive 195

Automotive Management Social Media 2024 195

GetFeedback

APRIL 17, 2019

And when you get your bearings with that, you can enhance your company’s presence on social media with tools like Hootsuite or Sprout Social. To do that, let’s turn to the biggest players on the market of customer service solutions as presented by The Forrester Wave report – Salesforce, Oracle, and Dynamics 365. *

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255