InMoment XI

FEBRUARY 15, 2022

In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. During the unpredictable lockdown, retail brands were forced to transform their in-person experiences to digital ones. Simply removing checkout lines can save retail stores over $37.7

Retail 195

Retail Consumers Social Media 2022 195

Experience Investigators by 360Connext

SEPTEMBER 18, 2014

How many retailers are training employees to feel empowered when this happens? Instead, many retail workers view the web and mobile devices as competition. An empowered retail worker, however, could proactively approach the shopper and offer knowledge on the current price matching guarantees or the perks of purchasing today.

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

GetFeedback

JULY 23, 2018

Retail is changing in 2018. Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. In 2018, retailers are moving toward an omni-channel model of customer engagement that caters to customers across multiple platforms.

Customer Journey Mapping 218

Customer Journey Mapping Customer Journey Retail E Commerce 218

Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. That figure dwarfs non-active apparel sales, which declined two percent last year. Millennials, in particular, have been driving sales in the so-called “athleisure” revolution.

Retail 167

Retail Apparel E Commerce 2016 167

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. Want to appeal to consumers in retail? Most shoppers (86%) said that a retailer having an online presence is “important,” “very important” or “critical.”

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

Experience Investigators by 360Connext

NOVEMBER 6, 2014

Remember when retailers were scared of their online competitors? Retailers who once only sold online are building stores for customers to visit in real life. We do live in an omnichannel world, but it can still be surprising to learn how many online retailers are experimenting with brick and mortar. Becoming truly omnichannel.

Omnichannel 258

Omnichannel Retail Social Media Culture 258

Experience Investigators by 360Connext

APRIL 16, 2015

So why aren’t more brands, retailers and services offering this type of experience? They’ve partnered with several large and emerging retailers, and the more you swipe your preferences, the more personalized it becomes. What can any retailer learn from Grabble? I think we’ll be seeing more of them soon.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. online adults shop more with retailers that offer consistent customer service both online and offline. New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Experience Investigators by 360Connext

APRIL 21, 2015

This has led to an impressive turnaround in most of their results, including sales up year-over-year in stand-alone stores, on its website and in its wholesale business. By understanding both their customers and their retail partners, they now maintain the same inventory for 3 to 6 months.

B2B 285

B2B B2C Social Media Innovation 285

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising E Commerce Fashion 98

Experience Investigators by 360Connext

NOVEMBER 10, 2014

In a retail setting, mystery shoppers are sent in with specific tasks and questions to answer about their experience. ” The information provided helps retailers improve their store layout , product displays, staff training and more. Call your sales number. Ask typical questions of the sales person.

B2B 271

B2B B2C Social Media Retail 271

InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. These improvements drive sales and revenue. Be Active on Social Media You can’t underestimate the importance of social media marketing for reputation management.

Feedback 195

Feedback Management Social Media 2024 195

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Don’t turn it into a sales pitch. Chewy, a pet supply digital retailer, is known for getting to know their customers and their pets. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization.

Airlines 372

Airlines 2020 Social Media Hotels 372

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are.

Sales 157

Sales Social Media Multi-Channel Loyalty 157

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. You can think of it as your eyes and ears on social media with the information it provides. The right social media listening tool will help you analyze customer behavior and competitors to stay ahead of the pack.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

Experience Investigators by 360Connext

OCTOBER 27, 2020

Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. For example, a retailer earned high marks from customers on the sales and purchase process, but received many unsolicited complaints about the painful return process.

Customer Journey 359

Customer Journey Social Media Feedback Customer Journey Mapping 359

InMoment XI

MARCH 25, 2024

Predict Behavior and CLV More and more retail brands are deploying predictive analytics software to forecast customer behavior and monitor market trends. Retailers can personalize the shopping experience and increase sales by analyzing information such as past purchase history, browsing behavior, and demographic data.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. 54% of car buyers would pay more for a better buying experience. Improved brand perception.

Automotive 195

Automotive Management Social Media 2024 195

Alida

FEBRUARY 23, 2018

Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Take a tailored approach. Zara, for example, is testing an online-focused store concept.

Apparel 82

Apparel Retail E Commerce Fashion 82

Experience Investigators by 360Connext

FEBRUARY 5, 2015

The Retail Trends Report from Retail Customer Experience is full of valuable insights on both consumers and retailers and how they’re feeling about the way we are shopping today. This speaks volumes for business leaders in all industries, not just retail. Customer engagement. Finding and keeping employees.

Customer Engagement 212

Customer Engagement Engagement Retail Leadership 212

Alida

DECEMBER 22, 2016

Imperfect, authentic social media sharing. As a result, the app is transforming the social media world. Since its launch, Snapchat ushered the rise of ephemeral sharing—an evolution of social media sharing where content disappears within 24 hours. Impressive innovations in offline retailing.

2017 0

2017 E Commerce 2016 Social Media 0

InMoment XI

DECEMBER 18, 2024

It increases sales and conversions. It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. For example, a retail contact center could use forecasting to prepare for a high volume of inquiries and complaints during the festive shopping season.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

Retently

OCTOBER 23, 2024

How did you hear about our store (social media, referral, search engine, etc.)? Product Usage: Keeping Customers Happy with Seamless Use Once the sale is sealed, the work is done, right? Offer Proactive Support : Reach out a few weeks after purchase to check if customers need help or tips, showing you care beyond the sale.

Retail 139

Retail NPS Touchpoint Feedback 139

BirdEye

OCTOBER 10, 2023

Unlike some industries where reputation revolves around corporate practices or policies, in retail reputation management, the quality, availability, and customer experience related to specific products play a significant role in shaping reputation. Want to know more about retail reputation management?

Retail 111

Retail Management Social Media Multi-Channel 111

Experience Investigators by 360Connext

FEBRUARY 1, 2022

If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . Retailers often ask executives to spend a day working alongside frontline workers a few times a year. It most likely isn’t designed to build trust and loyalty throughout their journey. Crazy, right? .

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

delighted

OCTOBER 3, 2024

Artificial intelligence is transforming the online shopping experience Ecommerce is one of the many industries leveraging generative AI to increase efficiency and transform retail experiences. in-store and online sales). Why are online retailers so focused on creating customized shopping experiences?

Retail 93

Retail 2024 2028 Social Media 93

InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. Sprinklr Sprinklr is a customer experience management platform specializing in social media, emails, and messaging apps.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

delighted

JUNE 3, 2021

Over a 100 retail chains pulled down their shutters temporarily in March and April 2020 and unemployment skyrocketed. However, this decrease in spending did not affect all retailers equally. So what does this mean for retail? Omnichannel retail will be the new normal. Which of the pandemic trends will stick?

Omnichannel 101

Omnichannel Retail Consumers 2021 101

Retently

NOVEMBER 13, 2024

This is why Customer Experience has become the heart of online retail success. In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. The global ecommerce market is projected to reach $6.09

Retail 156

Retail Social Media Technology Brands 156

InMoment XI

JULY 26, 2024

When selecting reputation management software for your organization, you should consider what services and expertise the vendor offers to ensure these services encompass a range of activities including review monitoring, social media management, and public relations efforts to ensure a positive brand image.

Brands 195

Brands Management Social Media E Commerce 195

Alida

MARCH 10, 2016

Social media and online review sites give them a megaphone to broadcast their feelings about brands—positive and negative. According to a 2013 study from Accenture , 40 percent of retail industry leaders cite millennials’ lack of loyalty as their number one concern. Those voices have an impact.

Sales 172

Sales 2013 2014 Insights 172

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? And here are statistics and facts to consider as well: CPG sales for food and beverage were up in the US by 13.9% 95% of retail brands use social media channels for marketing.

Retail 98

Retail Consumers Social Media Apparel 98

InMoment XI

NOVEMBER 20, 2023

By processing vast amounts of unstructured data, such as social media interactions and customer reviews, AI extracts valuable information that can be used to tailor products, services, and marketing campaigns to meet the evolving needs of the customer base. Customer Interaction AI is taking customer interactions to new heights.

Customer Experience 243

Customer Experience E Commerce E-support Social Media 243

InMoment XI

JULY 1, 2024

Predict Behavior and CLV More and more retail brands are deploying predictive analytics software to forecast customer behavior and monitor market trends. Retailers can personalize the retail customer experience and increase sales by analyzing information such as past purchase history, browsing behavior, and demographic data.

Social Media 195

Social Media Healthcare Retail Insights 195

BirdEye

AUGUST 21, 2024

Decision paralysis is increasingly prevalent among retail customers, overwhelmed by the vast array of options available in the market. However, the right retail marketing platform can be a game-changer, enhancing brand visibility, customer experience, and revenue. Table of contents What does a retail marketing platform do?

Retail 59

Retail Sales Multi-Channel Marketing 59