InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. Sprinklr Sprinklr is a customer experience management platform specializing in social media, emails, and messaging apps.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

JANUARY 27, 2025

But what if a contact center could become a powerful sales engine, transforming routine support calls into avenues for growth? Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Retently

NOVEMBER 13, 2024

This is why Customer Experience has become the heart of online retail success. In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. The global ecommerce market is projected to reach $6.09

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

DECEMBER 18, 2024

It increases sales and conversions. It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. For example, a retail contact center could use forecasting to prepare for a high volume of inquiries and complaints during the festive shopping season.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

FEBRUARY 12, 2025

For retail businesses with brick-and-mortar stores, customer reviews are one of the most effective ways to increase traffic and drive offline sales. This could result in increased sales and more reviews (if you play your cards right), helping you attract even more new customers. Here are some tips to guide you.

Feedback 221

Feedback Retail Social Media Advertising 221

InMoment XI

MAY 2, 2024

It can be argued that reputation management for retail companies is more important than it is in any other industry. In retail, the power of the review is stronger than ever. The leaders in retail reputation management are always looking for ways to improve. While that may seem complicated, it might be easier than you think.

Retail 195

Retail Customer Retention Management 2024 195

Retently

OCTOBER 23, 2024

How did you hear about our store (social media, referral, search engine, etc.)? Product Usage: Keeping Customers Happy with Seamless Use Once the sale is sealed, the work is done, right? Offer Proactive Support : Reach out a few weeks after purchase to check if customers need help or tips, showing you care beyond the sale.

Retail 109

Retail NPS Touchpoint Feedback 109

InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Social Media NPS 195

InMoment XI

MAY 3, 2024

In this blog, we dive into the details of how Foot Locker is revolutionising retail through its CX initiatives. Social Media Monitoring: Tracking customer sentiment and engagement on social platforms. From sales to digital, every team leverages customer feedback to drive operational improvements.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

Thematic

FEBRUARY 12, 2025

Is your business on social media? In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily. They need text analytics for social media.

Social Media 62

Social Media Insights Feedback Brands 62

GetFeedback

AUGUST 3, 2018

The point of sale is an incredibly important time for retailers to engage their customers. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights. Today, in the age of social media and online reviews , even one negative voice can damage a company’s brand reputation overnight.

Sales 199

Sales Retail Social Media Feedback 199

InMoment XI

FEBRUARY 3, 2025

For example, say a community discusses an upcoming neighborhood-wide event on social media. A retailer might pick up on this via CI and run a hyper-local ad campaign with digital marketing messages highlighting products that people might want for that event.

Social Media 195

Social Media Events Call Center Multi-Channel 195

InMoment XI

FEBRUARY 15, 2022

In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. During the unpredictable lockdown, retail brands were forced to transform their in-person experiences to digital ones. Simply removing checkout lines can save retail stores over $37.7

Retail 195

Retail Consumers Social Media 2022 195

Experience Investigators by 360Connext

SEPTEMBER 18, 2014

How many retailers are training employees to feel empowered when this happens? Instead, many retail workers view the web and mobile devices as competition. An empowered retail worker, however, could proactively approach the shopper and offer knowledge on the current price matching guarantees or the perks of purchasing today.

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

GetFeedback

JULY 23, 2018

Retail is changing in 2018. Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. In 2018, retailers are moving toward an omni-channel model of customer engagement that caters to customers across multiple platforms.

Customer Journey Mapping 218

Customer Journey Mapping Customer Journey Retail E Commerce 218

Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. That figure dwarfs non-active apparel sales, which declined two percent last year. Millennials, in particular, have been driving sales in the so-called “athleisure” revolution.

Retail 167

Retail Apparel E Commerce 2016 167

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. Want to appeal to consumers in retail? Most shoppers (86%) said that a retailer having an online presence is “important,” “very important” or “critical.”

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

CSM Magazine

MARCH 14, 2025

A simple trip to Walmart in Waxhaw, North Carolina, turned into a frustrating experience for a customer named Jack, whose complaint about long checkout lines has sparked a larger conversation about efficiency, customer experience, and the role of self-checkouts in retail. For retailers, this is no small matter. What Went Wrong?

Retail 52

Retail Social Media Customer Satisfaction Feedback 52

Experience Investigators by 360Connext

NOVEMBER 6, 2014

Remember when retailers were scared of their online competitors? Retailers who once only sold online are building stores for customers to visit in real life. We do live in an omnichannel world, but it can still be surprising to learn how many online retailers are experimenting with brick and mortar. Becoming truly omnichannel.

Omnichannel 258

Omnichannel Retail Social Media Culture 258

Experience Investigators by 360Connext

APRIL 16, 2015

So why aren’t more brands, retailers and services offering this type of experience? They’ve partnered with several large and emerging retailers, and the more you swipe your preferences, the more personalized it becomes. What can any retailer learn from Grabble? I think we’ll be seeing more of them soon.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. online adults shop more with retailers that offer consistent customer service both online and offline. New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Experience Investigators by 360Connext

APRIL 21, 2015

This has led to an impressive turnaround in most of their results, including sales up year-over-year in stand-alone stores, on its website and in its wholesale business. By understanding both their customers and their retail partners, they now maintain the same inventory for 3 to 6 months.

B2B 285

B2B B2C Social Media Innovation 285

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 52

Retail Loyalty Loyalty Programs Omnichannel 52

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising E Commerce Fashion 98

Experience Investigators by 360Connext

NOVEMBER 10, 2014

In a retail setting, mystery shoppers are sent in with specific tasks and questions to answer about their experience. ” The information provided helps retailers improve their store layout , product displays, staff training and more. Call your sales number. Ask typical questions of the sales person.

B2B 271

B2B B2C Social Media Retail 271

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Don’t turn it into a sales pitch. Chewy, a pet supply digital retailer, is known for getting to know their customers and their pets. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization.

Airlines 372

Airlines 2020 Social Media Hotels 372

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

Experience Investigators by 360Connext

OCTOBER 27, 2020

Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. For example, a retailer earned high marks from customers on the sales and purchase process, but received many unsolicited complaints about the painful return process.

Customer Journey 359

Customer Journey Social Media Feedback Customer Journey Mapping 359

InMoment XI

MARCH 25, 2024

Predict Behavior and CLV More and more retail brands are deploying predictive analytics software to forecast customer behavior and monitor market trends. Retailers can personalize the shopping experience and increase sales by analyzing information such as past purchase history, browsing behavior, and demographic data.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

InMoment XI

NOVEMBER 26, 2024

When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process. It is particularly useful for aligning teams across multiple departments, such as marketing, sales, and customer success.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. 54% of car buyers would pay more for a better buying experience. Improved brand perception.

Automotive 195

Automotive Management Social Media 2024 195

Alida

FEBRUARY 23, 2018

Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Take a tailored approach. Zara, for example, is testing an online-focused store concept.

Apparel 82

Apparel Retail E Commerce Fashion 82

Experience Investigators by 360Connext

FEBRUARY 5, 2015

The Retail Trends Report from Retail Customer Experience is full of valuable insights on both consumers and retailers and how they’re feeling about the way we are shopping today. This speaks volumes for business leaders in all industries, not just retail. Customer engagement. Finding and keeping employees.

Customer Engagement 212

Customer Engagement Engagement Retail Leadership 212

BirdEye

OCTOBER 10, 2023

Unlike some industries where reputation revolves around corporate practices or policies, in retail reputation management, the quality, availability, and customer experience related to specific products play a significant role in shaping reputation. Want to know more about retail reputation management?

Retail 111

Retail Management Social Media Multi-Channel 111

Experience Investigators by 360Connext

FEBRUARY 1, 2022

If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . Retailers often ask executives to spend a day working alongside frontline workers a few times a year. It most likely isn’t designed to build trust and loyalty throughout their journey. Crazy, right? .

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

delighted

OCTOBER 3, 2024

Artificial intelligence is transforming the online shopping experience Ecommerce is one of the many industries leveraging generative AI to increase efficiency and transform retail experiences. in-store and online sales). Why are online retailers so focused on creating customized shopping experiences?

Retail 93

Retail 2024 2028 Social Media 93